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SPECIFICTION
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Arc

tryarc.com

Visit tryarc.com
Spec score 7.5 #6 of 23 in Restaurant Drive-Thru Software

What it is

Arc is a voice AI platform from Sparkpoint Inc. for restaurant operators and local businesses running drive-thrus. Its voice ordering agent manages the customer’s full order conversation and can suggest upsells. Automated Order Punching listens to crew orders and enters them into the POS at a drive-thru or counter. Phone ordering can connect with a restaurant call center. Arc Observe supplies real-time and aggregated order insights, including throughput analytics. Listed POS integrations include NCR, Xenial, Toast, Par/Brink, Oracle Micros, and other major drive-thru systems. Arc says menu changes, limited-time offers, unavailable items, and price updates can reach the system within minutes without engineering work. It works with existing POS systems and base stations, without replacement hardware. Calls needing assistance can be handed to staff, with fallbacks logged for review. Kickoff to pilot is eight weeks, with no cost until deployment. Pricing is available by request.

Spec sheet

Product
Arc describes itself as a voice AI platform for running, optimizing, and growing drive-thrus as a digital channel.Read 8 Oct 2026 · tryarc.com
Intended users
Arc presents its platform for restaurant operators and local businesses, with tools for drive-thru, crew, phone ordering, and analytics.Read 8 Oct 2026 · tryarc.com
Deployment
The maker says kickoff to pilot takes 8 weeks and there is no cost until deployment.Read 8 Oct 2026 · tryarc.com
Security
Arc's privacy policy says it uses appropriate technical and organizational security measures and retains personal information only as long as necessary or legally required.Read 8 Oct 2026 · tryarc.com
Privacy
Arc says it does not sell personal information and describes California privacy rights under CCPA/CPRA.Read 8 Oct 2026 · tryarc.com
Support
The site lists [email protected] as a contact and invites businesses to request a demonstration and tailored estimate.Read 8 Oct 2026 · tryarc.com
Headquarters
The site lists an address at 2261 Market St. Ste 22575, San Francisco, CA 94114.Read 4 Oct 2026 · tryarc.com
Maker
The site identifies Sparkpoint Inc. as doing business as Arc.Read 4 Oct 2026 · tryarc.com
Analytics
Arc Observe provides real-time and aggregated order insights to help operators see what is working and what needs fixing.Read 8 Oct 2026 · tryarc.com
Crew assist
Automated Order Punching listens to crew orders and injects them into the POS at the drive-thru or counter.Read 8 Oct 2026 · tryarc.com
Handoff
When the agent needs help, it hands the call to staff and logs the fallback for review.Read 8 Oct 2026 · tryarc.com
Hardware
Arc says it works with existing POS systems and base stations, with no new or replacement hardware required.Read 8 Oct 2026 · tryarc.com
Intended customers
Arc describes its mission as using AI to amplify employees at local businesses and mentions restaurant chains among its experience areas.Read 4 Oct 2026 · tryarc.com
Menu updates
The maker says menu changes, limited-time offers, out-of-stock items, and price updates can flow through in minutes via the POS or by talking to Arc.Read 8 Oct 2026 · tryarc.com
Order punching
Automated Order Punching listens to crew orders and enters them into the POS at the drive-thru or counter.Read 4 Oct 2026 · tryarc.com
Ordering
Its voice AI ordering handles the full order interaction and can offer upsells.Read 8 Oct 2026 · tryarc.com
Phone ordering
Arc offers phone ordering that can integrate with a restaurant’s call center.Read 4 Oct 2026 · tryarc.com
Pilot
The homepage says kickoff to pilot takes eight weeks and there is no cost until deployment.Read 4 Oct 2026 · tryarc.com
POS integrations
Arc lists NCR, Xenial, Toast, Par/Brink, and Oracle Micros among its compatible drive-thru POS systems.Read 8 Oct 2026 · tryarc.com
Pricing
Arc invites businesses to request a tailored estimate; the opened pages do not state a price.Read 4 Oct 2026 · tryarc.com
Staff handoff
When the agent needs help, Arc says it hands the call to staff and logs fallbacks for review.Read 4 Oct 2026 · tryarc.com
Voice ordering
Its voice AI ordering handles the full order interaction and can offer upsells.Read 4 Oct 2026 · tryarc.com

Strong points and limits

Strong points

  • Handles complete voice orders and upsells
  • Automates crew order entry into POS
  • Provides real-time and aggregated insights
  • Works with existing POS and base stations
  • Logs staff handoffs for review

Limits

  • Pricing requires a tailored request
  • Pilot kickoff takes eight weeks
  • Depends on listed POS integrations

Who it suits

Arc suits restaurant chains and local restaurant businesses seeking drive-thru, crew-order, phone-ordering, and analytics tools. It is aimed at operators using supported POS systems.

Verdict

Arc combines voice ordering, crew assistance, phone ordering, and throughput analytics for restaurant operations. Its existing-hardware approach and POS integrations may fit operators wanting deployment without replacement equipment, while pricing remains request-based.

Where Specifiction places it

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