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SPECIFICTION
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Fingermark Eyecue

fingermark.ai

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Spec score 7.4 #8 of 23 in Restaurant Drive-Thru Software

What it is

Fingermark Eyecue uses AI and computer vision to help quick-service restaurants monitor operations and spot performance issues across locations. Its central hub provides multi-location dashboards, configurable camera views, and access on desktop and mobile. Teams can set alerts for conditions such as queue depth or wait times, then route them by text, email, or dashboard. Analytics include operating-stage breakdowns, shift trends, location benchmarks, KPIs, and leaderboards. Context Capture shows front- and back-of-house activity around performance drops, and teams can tag footage for staff training. Heatmaps and trajectory views show movement through restaurants and drive-thrus to help identify bottlenecks. Eyecue works with most existing IP cameras or purpose-built packages; an edge server handles continuous recording and AI tasks. Listed integrations include Adyen, Cog, Hiauto, Ingenico, NCR, Oracle, and PAR, as well as a Qu POS connection. The cloud platform has customer-specific retention settings. Installation, training, onboarding, a dedicated customer success manager, and 24/7 technical support are included. Pricing is available on request.

Spec sheet

Purpose
Eyecue uses AI and computer vision to monitor QSR operations and reveal performance issues across restaurants.Read 4 Oct 2026 · fingermark.ai
Integrations
The product page lists Adyen, Cog, Hiauto, Ingenico, NCR, Oracle, and PAR among its POS, KDS, business intelligence, and operations integrations.Read 4 Oct 2026 · fingermark.ai
Security
The product page states Eyecue is SOC 2 Type II compliant and describes end-to-end encryption, role-based access, continuous network monitoring, and independent penetration testing.Read 4 Oct 2026 · fingermark.ai
Headquarters
Hawke’s Bay, New ZealandRead 4 Oct 2026 · fingermark.ai
Alerts
Users can trigger alerts for conditions such as queue depth or wait times and route them by text, email, or dashboard.Read 4 Oct 2026 · fingermark.ai
Analytics
Analytics include stage-by-stage breakdowns, shift trends, cross-location benchmarks, KPIs, and leaderboards.Read 4 Oct 2026 · fingermark.ai
Cameras and edge server
Eyecue works with most existing IP cameras or purpose-built camera packages, and its edge server handles continuous 24/7 recording and AI tasks.Read 4 Oct 2026 · fingermark.ai
Cloud and retention
The cloud platform is accessible from a browser or mobile device and offers secure cloud storage with data-retention settings customized to customer needs.Read 4 Oct 2026 · fingermark.ai
Context capture
Context Capture shows front- and back-of-house activity before, during, and after performance drops, and footage can be tagged for staff training.Read 4 Oct 2026 · fingermark.ai
Deployment and support
Professional installation, training, and onboarding are included, along with a dedicated customer success manager and 24/7 technical support.Read 4 Oct 2026 · fingermark.ai
Fleet visibility
A central hub provides multi-location dashboards, customizable camera views, and mobile and desktop access.Read 4 Oct 2026 · fingermark.ai
Heatmaps
Heatmaps and trajectory views show movement patterns across drive-thrus and stores to help identify bottlenecks.Read 4 Oct 2026 · fingermark.ai
Qu POS integration
Fingermark says its Qu POS integration connects transaction data with video-based operational insights for fraud investigation and drive-thru performance analysis.Read 4 Oct 2026 · fingermark.ai
Target users
Fingermark describes Eyecue as built for continuous improvement in quick-service restaurants.Read 4 Oct 2026 · fingermark.ai

Plans and prices

Eyecue Priced on request Custom pricing; personalized demo and deployment consultation Read 4 Oct 2026 · fingermark.ai

Every Fingermark Eyecue plan and price →

Strong points and limits

Strong points

  • Dashboards cover multiple restaurant locations.
  • Alerts can be routed by text, email, or dashboard.
  • Context Capture can support staff training.
  • Works with most existing IP cameras.
  • Includes 24/7 technical support.

Limits

  • Pricing is available only on request.
  • Continuous recording and AI tasks use an edge server.
  • Camera packages may require professional installation.

Who it suits

Eyecue is aimed at quick-service restaurants seeking continuous operational improvement across locations. It may suit teams that need alerts, video context, and cross-location performance views.

Verdict

Eyecue combines video-based operational monitoring with alerts, analytics, and footage review for restaurant teams. Prospective customers need to request pricing and can discuss deployment through the included consultation process.

Where Specifiction places it

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