Arc vs Graivy ServThru
Arc
tryarc.comGraivy ServThru
graivy.comSide by side
| Figure | Arc | Graivy ServThru |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | — | Yes |
| Plans published | 0 | 1 |
| Spec score · Restaurant Drive-Thru Software | 7.5 (#6) | 7.6 (#4) |
| Headquarters | The site lists an address at 2261 Market St. Ste 22575, San Francisco, CA 94114. | Graivy lists its headquarters at 35 John Street, Suite 2E204, Toronto, Ontario, M5V 3G6. |
| Intended customers | Arc describes its mission as using AI to amplify employees at local businesses and mentions restaurant chains among its experience areas. | Graivy describes its solutions as built for the quick-service restaurant industry. |
| Menu updates | The maker says menu changes, limited-time offers, out-of-stock items, and price updates can flow through in minutes via the POS or by talking to Arc. | The page says menu changes, including promotions, seasonal updates, and limited-time offers, can happen instantly. |
| Product | Arc describes itself as a voice AI platform for running, optimizing, and growing drive-thrus as a digital channel. | ServThru is a touchless, voice-driven assistant that takes drive-thru orders. |
| Security | Arc's privacy policy says it uses appropriate technical and organizational security measures and retains personal information only as long as necessary or legally required. | The ServThru page says the restaurant team manages payment and describes the transaction as secure; it does not specify a security certification. |
| Support | The site lists [email protected] as a contact and invites businesses to request a demonstration and tailored estimate. | Graivy says it helps ensure the product runs smoothly during setup and offers a demo with a path to a pilot. |
| Voice ordering | Its voice AI ordering handles the full order interaction and can offer upsells. | ServThru is described as handling simple orders and full customizations using voice technology tuned for real-world customers. |
Plans
In their own words
Arc
Arc is a voice AI platform from Sparkpoint Inc. for restaurant operators and local businesses running drive-thrus. Its voice ordering agent manages the customer’s full order conversation and can suggest upsells. Automated Order Punching listens to crew orders and enters them into the POS at a drive-thru or counter. Phone ordering can connect with a restaurant call center. Arc Observe supplies real-time and aggregated order insights, including throughput analytics. Listed POS integrations include NCR, Xenial, Toast, Par/Brink, Oracle Micros, and other major drive-thru systems. Arc says menu changes, limited-time offers, unavailable items, and price updates can reach the system within minutes without engineering work. It works with existing POS systems and base stations, without replacement hardware. Calls needing assistance can be handed to staff, with fallbacks logged for review. Kickoff to pilot is eight weeks, with no cost until deployment. Pricing is available by request.
Graivy ServThru
Graivy ServThru is a web-based, voice-driven assistant for taking drive-thru orders at quick-service restaurants. It handles simple orders and customizations, then sends confirmed orders to the restaurant’s POS in real time so kitchen preparation can begin. Restaurant staff take over for payment and the final handoff. ServThru works with existing POS systems and drive-thru hardware, including legacy equipment and newer technology. Restaurants can update menus for promotions, seasonal changes, and limited-time offers. The system monitors orders as they happen, alerts staff when human judgment is needed, and provides real-time insights into order trends and peak times. Graivy describes ServThru as suitable for an individual restaurant or a chain, with scaling from one location to 100. The company says the staff-managed transaction is secure but does not name a certification or compliance standard. Graivy is headquartered in Toronto, Ontario, Canada, and focuses on the quick-service restaurant industry. Pricing is on request; prospective customers can request a demo and a path to a pilot.