Arc vs ConverseNow Drive-Thru Automation

Arc is a voice AI platform from Sparkpoint Inc. for restaurant operators and local businesses running drive-thrus. Its voice ordering agent manages the customer’s full order conversation and can suggest upsells. Automated Order Punching listens to crew orders and enters them into the POS at a drive-thru or counter. Phone ordering can connect with a restaurant call center. Arc Observe supplies real-time and aggregated order insights, including throughput analytics. Listed POS integrations include NCR, Xenial, Toast, Par/Brink, Oracle Micros, and other major drive-thru systems. Arc says menu changes, limited-time offers, unavailable items, and price updates can reach the system within minutes without engineering work. It works with existing POS systems and base stations, without replacement hardware. Calls needing assistance can be handed to staff, with fallbacks logged for review. Kickoff to pilot is eight weeks, with no cost until deployment. Pricing is available by request.

ConverseNow Drive-Thru Automation is a cloud-deployed service using AI-powered voice ordering and order processing for restaurant drive-thrus. Listed outcomes include reduced wait times, increased throughput, order-accuracy tracking, and real-time analytics. Restaurants can configure menus, workflows, integrations, languages, brand voice, regional dialects, localization by store or region, upsell logic, and coupon behavior. Multilingual voice support is described, including a Spanish ordering demonstration. Order confirmation boards and POS integration provide stated real-time team visibility and control. Named partners include Brink POS, Fiserv, Focus, ItsaCheckmate, NCR Aloha, Olo, PAR, Qu, and Xpient. ConverseNow says live support is available 24 hours a day. The product is intended for restaurant owners, operators, frontline staff, and guests. Pricing is on request, with terms supplied through consultation or an order form.