Arc vs Incept AI
Arc
tryarc.comIncept AI
incept.aiSide by side
| Figure | Arc | Incept AI |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Plans published | 0 | 0 |
| Spec score · Restaurant Drive-Thru Software | 7.5 (#6) | 6.9 (#17) |
| Analytics | Arc Observe provides real-time and aggregated order insights to help operators see what is working and what needs fixing. | Store analytics include guest sentiment, slow points in orders, and opportunities to improve limited-time offers. |
| Deployment | The maker says kickoff to pilot takes 8 weeks and there is no cost until deployment. | Incept says it can ingest menus from a PoS system, support multi-location rollouts, and apply menu and price updates without lengthy retraining or testing. |
| Menu updates | The maker says menu changes, limited-time offers, out-of-stock items, and price updates can flow through in minutes via the POS or by talking to Arc. | Incept says menu changes, price updates, and item edits do not require lengthy retraining or testing periods. |
| Privacy | Arc says it does not sell personal information and describes California privacy rights under CCPA/CPRA. | The privacy policy says Incept uses reasonable safeguards, but cannot guarantee absolute security. |
| Product | Arc describes itself as a voice AI platform for running, optimizing, and growing drive-thrus as a digital channel. | Incept AI provides voice AI ordering for restaurant drive-thrus and phone orders. |
| Security | Arc's privacy policy says it uses appropriate technical and organizational security measures and retains personal information only as long as necessary or legally required. | The site states that Incept is SOC 2 Type II compliant. |
| Support | The site lists [email protected] as a contact and invites businesses to request a demonstration and tailored estimate. | Restaurant operators and staff can text Incept's customer support line for assistance. |
In their own words
Arc
Arc is a voice AI platform from Sparkpoint Inc. for restaurant operators and local businesses running drive-thrus. Its voice ordering agent manages the customer’s full order conversation and can suggest upsells. Automated Order Punching listens to crew orders and enters them into the POS at a drive-thru or counter. Phone ordering can connect with a restaurant call center. Arc Observe supplies real-time and aggregated order insights, including throughput analytics. Listed POS integrations include NCR, Xenial, Toast, Par/Brink, Oracle Micros, and other major drive-thru systems. Arc says menu changes, limited-time offers, unavailable items, and price updates can reach the system within minutes without engineering work. It works with existing POS systems and base stations, without replacement hardware. Calls needing assistance can be handed to staff, with fallbacks logged for review. Kickoff to pilot is eight weeks, with no cost until deployment. Pricing is available by request.
Incept AI
Incept AI provides voice ordering for quick-service restaurant drive-thrus and phone lines. Its order flow greets guests, captures requests, confirms details when needed, suggests add-ons, and sends completed orders to a point-of-sale system. The system is designed for difficult real-world audio and uses audio cleanup during ordering. When an item is unavailable, it can guide guests toward alternatives. Restaurant teams can change menus, prices, and items without lengthy retraining or testing periods, according to Incept. The service ingests menus from point-of-sale systems, and the site displays Toast, HME, PAR, and Square. Analytics show guest sentiment, ordering slowdowns, and opportunities around limited-time offers. Teams can launch and monitor suggestive-selling campaigns, including offer hearing, acceptance, and rejection rates. Incept supports rollouts across multiple existing or new stores, including locations with differing menus or hardware. Pricing is on request.