Arc vs Omilia Drive-Thru Voice AI

Arc is a voice AI platform from Sparkpoint Inc. for restaurant operators and local businesses running drive-thrus. Its voice ordering agent manages the customer’s full order conversation and can suggest upsells. Automated Order Punching listens to crew orders and enters them into the POS at a drive-thru or counter. Phone ordering can connect with a restaurant call center. Arc Observe supplies real-time and aggregated order insights, including throughput analytics. Listed POS integrations include NCR, Xenial, Toast, Par/Brink, Oracle Micros, and other major drive-thru systems. Arc says menu changes, limited-time offers, unavailable items, and price updates can reach the system within minutes without engineering work. It works with existing POS systems and base stations, without replacement hardware. Calls needing assistance can be handed to staff, with fallbacks logged for review. Kickoff to pilot is eight weeks, with no cost until deployment. Pricing is available by request.

Omilia Drive-Thru Voice AI automates ordering conversations for quick-service restaurant drive-thrus. Omilia says it can handle more than 95% of orders while recognizing accents, background noise, complex phrasing, and natural language. Its menu coverage includes regional items, limited-time offers, and modifiers. Completed orders go to the Kitchen Display System and appear on-screen for confirmation before the vehicle moves forward. Upsell prompts adapt to the order, time of day, and promotions; Omilia says they produce a 3–8% lift in average check size. If a guest needs a person, the conversation transfers to a crew member with order context retained. Integrations include POS, KDS, HME Nexeo headsets, DMB systems, loyalty programs, and REST API connections to QSR systems, with custom links for proprietary or legacy POS systems. Activation is described as requiring no in-store technical resource. Pricing is on request, with a demo available.