Arcen vs ScreenMeet Remote Support
Arcen
arcen.tech
ScreenMeet Remote Support
screenmeet.comSide by side
| Figure | Arcen | ScreenMeet Remote Support |
|---|---|---|
| Price from | €16.58/mo | $49/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | — | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Plans published | 2 | 4 |
| Spec score · Remote desktop software | 7.6 (#104) | 9.1 (#10) |
| Compliance | Arcen does not claim certification, regulatory approval, guaranteed latency, or suitability for a specific classified environment. | The company states SOC 2 Type 2 and ISO 27001 certification plus GDPR compliance and EU-US Data Privacy Framework adherence. |
| Encryption | Arcen uses QUIC over UDP port 18444 with TLS 1.3 and has no unencrypted or TCP fallback. | The security document says session data is encrypted using TLS and DTLS 1.2+ in transit and AES-256 for sensitive data at rest. |
| Free plan | No | No |
| Support | The maker says there are no other maintainers or staffed support today. | ScreenMeet advertises 24x7 global support, implementation guidance and ongoing platform optimization. |
| Supported platforms | macOS,Linux,Windows | desktop,mobile,browser |
| What it does | Arcen lets a Mac user view and control a Linux, Windows, or Mac workstation while applications and project files remain on that workstation. | ScreenMeet provides browser-based remote control, screen sharing and troubleshooting embedded in enterprise ITSM and CRM platforms. |
Plans
ScreenMeet Remote Support
- Contact Center Access$49 a month
- Contact Center Access/Remote$79 a month
- IT Help Desk/Virtual Tech Bar$99 a month
- Remote SupportPriced on request
In their own words
ScreenMeet Remote Support
ScreenMeet Remote Support lets technology professionals remotely view and control end-user or customer devices to troubleshoot issues. Its tools include remote access and control, screen sharing, file transfer, diagnostics, and unattended support, along with multi-monitor support, session transfer, annotation, and session recording. AI session summaries generate case notes, while Agent Assist offers real-time troubleshooting recommendations. The product runs inside ServiceNow, Salesforce, and Tanium workflows; sessions can launch from those interfaces and activity can be documented in incidents or tickets. Security controls include consent tracking, audit trails, geo-fencing, and configurable data and file storage locations. ScreenMeet says it maintains annual SOC 2 Type 2 and ISO 27001 certifications and supports GDPR compliance. Its security document describes TLS and DTLS 1.2+ encryption in transit and AES-256 for sensitive data at rest. It supports desktop, mobile, and browser access, as well as API. The stated requirements include Windows 11, Windows Server 2022 and 2025, macOS 15 and 26, Ubuntu 18.04.3+, Red Hat 7.6+, iOS 12.3.x+, and Android 13+. Pricing is on request; a 14-day trial is listed.