ArcGIS Hub vs Sprinklr Social Listening
ArcGIS Hub
esri.com
Sprinklr Social Listening
sprinklr.comSide by side
| Figure | ArcGIS Hub | Sprinklr Social Listening |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 3 | 1 |
| Spec score · Audience Intelligence Platforms | 7.7 (#2) | 7.5 (#3) |
| Audience | Esri says Hub serves organizations of all types and sizes, including government, educational institutions, nonprofits, and the private sector. | Sprinklr positions the product for enterprise-grade listening and describes the platform as serving large organizations. |
| Founded | 1969 | 2009 |
| Headquarters | Redlands, California, USA | New York City, New York, United States |
| Purpose | ArcGIS Hub is a cloud-based community engagement platform for sharing trusted, curated content and collaborating with communities. | Social Listening helps organizations understand unstructured data from online and traditional channels, uncover insights, share reports and take action in one platform. |
Plans
ArcGIS Hub
- ArcGIS Enterprise SitesPriced on request
- ArcGIS Hub BasicPriced on request
- ArcGIS Hub PremiumPriced on request
Sprinklr Social Listening
- Sprinklr Social ListeningPriced on request
In their own words
Sprinklr Social Listening
Sprinklr Social Listening monitors social, web, and news conversations for brand signals, trends, and potential crises. It covers more than 30 social and digital channels in real time, including Facebook, Instagram, X, LinkedIn, YouTube, TikTok, Pinterest, Reddit, Google Business Profile, WhatsApp, LINE, and WeChat. It also provides access to publicly available unstructured data and lossless, real-time firehose access to 10+ channels.
Specialized and generative AI support sentiment, emotion, entity, and text classification. The platform can surface themes, trends, and anomalies, focus analysis on brand-relevant conversations, and detect logos in GIFs, images, and videos. Teams can compare social performance, executive presence, and influencer presence against competitors, and track brand awareness, share of voice, and CSAT. Real-time crisis alerts, automated workflows, and report creation, distribution, and sharing are included. Pricing is on request.