Arcserve ShadowProtect vs MSP360 Backup
Arcserve ShadowProtect
arcserve.com
MSP360 Backup
msp360.comSide by side
| Figure | Arcserve ShadowProtect | MSP360 Backup |
|---|---|---|
| Price from | — | $1.67/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | — | Yes |
| Windows | Yes | Yes |
| macOS | — | Yes |
| Linux | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 7 | 11 |
| Spec score · Backup software | 9.0 (#11) | 9.4 (#2) |
| API | The June 2026 ImageManager 8.1 release added an API that exports verification data to dashboards, reporting systems and automation tools. | Managed Backup exposes API credentials and documentation, and version 8 added API methods to authorize, deauthorize and check computer authorization. |
| Backup scope | image | mixed |
| Computer backup | Yes | Yes |
| Founded | 1983 | 2011 |
| Free plan | No | Yes |
| Headquarters | Eden Prairie, Minnesota, United States | Pittsburgh, Pennsylvania, United States |
| Integrations | The documentation bookshelf includes PSA integrations for Autotask and ConnectWise, plus ShadowControl and ShadowStream guides. | Documented integrations include MSP360 RMM, ConnectWise, Autotask PSA, Microsoft 365, Google Workspace and cloud storage providers. |
| Limit: pricing | PCWorld characterized the desktop product as expensive for end users, and Capterra reviewers commonly rated value for money below other categories. | Reviewers complain about subscription price increases and loss of older perpetual-license economics. |
| Supported platforms | Windows,Linux | Windows,macOS,Linux |
| Ransomware protection | Yes | Yes |
| Rating on G2 | 4.2 out of 5 from 23 reviews. | 4.5 out of 5 from 648 reviews for MSP360 overall; the MSP360 Backup listing has 555 reviews. |
| Rating on Gartner Peer Insights | 4.2 out of 5 from 123 ratings. | 4.6 out of 5 from 85 ratings for MSP360 Managed Backup Service. |
| Restore modes | mixed | mixed |
| Server backup | Yes | Yes |
Plans
Arcserve ShadowProtect
- Annual subscriptionPrice not published
- Two-year subscriptionPrice not published
- Perpetual licensePrice not published
- ShadowProtect SPX Desktop (Windows)$47 a year
- ShadowProtect SPX Desktop (Windows) - 2 Years$83.96, paid once
- ShadowProtect Basic listing$99.95, paid once
- ShadowProtect SPX Server (Windows)$511 a year
MSP360 Backup
- FreeFree
- Pro (macOS/Linux)$19.99 a year
- Desktop$29.99 a year
- Server$109.99 a year
- SQL$124.99 a year
- Ultimate$179.99 a year
- FreeFree
- Desktop$29.99 a year
- Server$109.99 a year
- SQL$124.99 a year
In their own words
Arcserve ShadowProtect
Arcserve ShadowProtect is a paid backup and recovery product for Windows and Linux. It creates image backups for physical and virtual computers and servers, with support for workloads including Exchange, SQL Server, SharePoint, IIS, Hyper-V, Dynamics CRM, VMware vCenter, Oracle Database, and custom applications. Listed SaaS coverage includes Microsoft 365, Microsoft Entra ID, Azure DevOps, Dynamics 365, Power BI, Salesforce, Google Workspace, Zendesk, Jira Cloud, and Confluence Cloud. Backups can run multiple times daily, use incremental images, be encrypted, and go to cloud image destinations. Immutable backups and application-aware backup are supported. Recovery features include item-level restoration, bare-metal restore, and bootable recovery media. ShadowProtect also provides test failover, failover orchestration, failback orchestration, and audit logs in a hybrid deployment. Annual and two-year subscriptions include updates, upgrades, and standard technical support during the subscription period. A perpetual license covers one system in physical or virtual environments. There is no free plan; pricing is on request and a 30-day trial is listed.
MSP360 Backup
MSP360 Backup is a freemium backup product for Windows, macOS, and Linux, with options for personal workstations, servers, and different workloads. It supports computer and server backup, with file-based and image-based backup options. Listed capabilities include incremental images, image encryption, cloud image destinations, bare-metal restore, bootable recovery media, and ransomware protection. The free plan covers personal workstation backup and includes forum-based support. Pro (macOS/Linux) provides locally managed backup for $19.99 a year. Desktop costs $29.99 a year for Windows desktop backup, while Server costs $109.99 a year for Windows Server backup and SQL costs $124.99 a year for SQL Server backup. Those three prices exclude VAT. Ultimate costs $179.99 a year and includes file, image, SQL Server, and Exchange backup, plus an unlimited cloud storage allowance. MSP360 was founded in 2011 and is headquartered in Pittsburgh, Pennsylvania, United States.