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MSP360 Backup

msp360.com

From $1.67/mo Free plan WebWindowsmacOSLinuxiOSAndroid
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Spec score 9.4 #2 of 151 in Backup software

What it is

MSP360 Backup is a freemium backup product for Windows, macOS, and Linux, with options for personal workstations, servers, and different workloads. It supports computer and server backup, with file-based and image-based backup options. Listed capabilities include incremental images, image encryption, cloud image destinations, bare-metal restore, bootable recovery media, and ransomware protection. The free plan covers personal workstation backup and includes forum-based support. Pro (macOS/Linux) provides locally managed backup for $19.99 a year. Desktop costs $29.99 a year for Windows desktop backup, while Server costs $109.99 a year for Windows Server backup and SQL costs $124.99 a year for SQL Server backup. Those three prices exclude VAT. Ultimate costs $179.99 a year and includes file, image, SQL Server, and Exchange backup, plus an unlimited cloud storage allowance. MSP360 was founded in 2011 and is headquartered in Pittsburgh, Pennsylvania, United States.

Spec sheet

What it does
MSP360 Backup is a cross-platform backup and recovery product for individuals, businesses, MSPs, endpoints, servers, virtual machines, Microsoft 365 and Google Workspace.Read 21 Oct 2026 · msp360.com
Supported platforms
Windows,macOS,LinuxRead 23 Sep 2026 · msp360.com
Free plan
YesRead 23 Sep 2026 · msp360.com
API
Managed Backup exposes API credentials and documentation, and version 8 added API methods to authorize, deauthorize and check computer authorization.Read 21 Oct 2026 · msp360.com
Integrations
Documented integrations include MSP360 RMM, ConnectWise, Autotask PSA, Microsoft 365, Google Workspace and cloud storage providers.Read 21 Oct 2026 · help.mspbackups.com
Support
Managed Backup advertises 24/7/365 live technical support, while the Free edition uses community support and standalone editions use email support.Read 21 Oct 2026 · msp360.com
Headquarters
Pittsburgh, Pennsylvania, United StatesRead 28 Sep 2026 · msp360.com
Founded
2011Read 28 Sep 2026 · msp360.com
Apple app complaints
App Store reviewers report lag, missing iPad mouse support, file-transfer usability problems and occasional multi-monitor freezes.Read 21 Oct 2026 · apps.apple.com
Backup scope
mixedRead 23 Sep 2026 · msp360.com
Centralized management
Managed Backup provides a multi-tenant web console for remote deployment, monitoring, reporting, alerts and policy management.Read 21 Oct 2026 · msp360.com
CLI
The installed cbb executable manages storage accounts and backup or restore plans; commands support JSON or XML output and require administrator privileges on Windows.Read 21 Oct 2026 · help.msp360.com
Company identity
MSP360 says it was formerly CloudBerry Lab and was established in 2011 by IT professionals.Read 21 Oct 2026 · msp360.com
Company profile
Gartner lists MSP360 as a private company headquartered in Pittsburgh, founded in 2011, with 51–200 employees.Read 21 Oct 2026 · gartner.com
Computer backup
YesRead 23 Sep 2026 · msp360.com
Documentation
MSP360 maintains a Help Center with platform-specific installation, feature, CLI, troubleshooting and licensing articles.Read 21 Oct 2026 · help.msp360.com
File and image backup
The Windows edition supports file backups, image-based backups, system-state protection and bare-metal recovery.Read 21 Oct 2026 · help.msp360.com
Gartner complaint
A reviewer reported support gaps, costly unintended AWS downloads and broken hybrid-backup links after updates.Read 21 Oct 2026 · gartner.com
Immutability
The product supports storage Object Lock immutability for protected backups.Read 21 Oct 2026 · help.msp360.com
Independent review
PCWorld found the product feature-rich for local and online file or image backups but criticized lack of consumer cloud support and accumulating costs.Read 21 Oct 2026 · pcworld.com
Licensing model
Windows licensing changed from perpetual purchases to annual subscriptions on December 1, 2021; earlier perpetual licenses remain active.Read 21 Oct 2026 · help.msp360.com
Limit: pricing
Reviewers complain about subscription price increases and loss of older perpetual-license economics.Read 21 Oct 2026 · getapp.com
Limit: troubleshooting
Reviewers report vague error messages and logs that make diagnosing failures harder.Read 21 Oct 2026 · getapp.com
Limit: usability
GetApp reviewers say the interface can feel outdated or overwhelming, especially for new users.Read 21 Oct 2026 · getapp.com
Linux and macOS CLI
Linux and macOS editions provide a separate CLI V2 for creating and editing plans in the newer backup format.Read 21 Oct 2026 · help.msp360.com
Local and NAS backup
Backups can target local drives, external storage and NAS or network locations in addition to cloud storage.Read 21 Oct 2026 · msp360.com
Mac review limitation
Macworld praised encryption, scripting, scheduling and performance but cited a steep learning curve, thin documentation, vague errors and a Windows-style interface.Read 21 Oct 2026 · macworld.com
Microsoft 365 and Google Workspace
The SaaS product backs up mail, calendars, contacts, OneDrive or Google Drive, SharePoint, Teams and Shared Drives with item-level recovery.Read 21 Oct 2026 · help.msp360.com
Mobile backup
NoRead 23 Sep 2026 · msp360.com
Praise: automation
Reviewers value flexible schedules, multiple backup schedules, notifications and automation that reduces manual monitoring.Read 21 Oct 2026 · getapp.com
Praise: backup and recovery
GetApp reviewers repeatedly describe monitoring, remote file restores and full restores to different hardware as reliable and straightforward.Read 21 Oct 2026 · getapp.com
Praise: cloud flexibility
Reviewers praise support for Backblaze B2, Amazon S3, Azure and other providers, along with flexible backup types and storage control.Read 21 Oct 2026 · getapp.com
Proprietary license
The EULA defines MSP360 software as proprietary binary code, licenses it rather than sells it, and provides no source-code rights.Read 21 Oct 2026 · msp360.com
Ransomware protection
YesRead 23 Sep 2026 · msp360.com
Rating on Apple App Store
4.5 out of 5 from 28 ratings for MSP360 Connect.Read 21 Oct 2026 · apps.apple.com
Rating on G2
4.5 out of 5 from 648 reviews for MSP360 overall; the MSP360 Backup listing has 555 reviews.Read 21 Oct 2026 · g2.com
Rating on Gartner Peer Insights
4.6 out of 5 from 85 ratings for MSP360 Managed Backup Service.Read 21 Oct 2026 · gartner.com
Rating on GetApp
4.6 out of 5 from 255 reviews.Read 21 Oct 2026 · getapp.com
Rating on Google Play
4.3 out of 5 from 54 reviews for MSP360 Connect.Read 21 Oct 2026 · play.google.com
Restore modes
mixedRead 23 Sep 2026 · msp360.com
Retention and scheduling
Backup plans include Forever Forward Incremental scheduling, GFS retention policies, configurable schedules and consistency checks.Read 21 Oct 2026 · help.msp360.com
Security controls
Official security materials describe AES encryption, SSL transport, access controls, password policies, pseudonymization and authentication controls.Read 21 Oct 2026 · msp360.com
Security incident news
In August 2026 MSP360 said attackers socially engineered users into installing renamed legitimate RMM or Connect software, causing antivirus flags; Backup's signing certificate was reissued.Read 21 Oct 2026 · msp360.com
Server backup
YesRead 23 Sep 2026 · msp360.com
Storage destinations
Managed Backup connects to Amazon S3, Wasabi, Backblaze B2, Microsoft Azure, Google Cloud, IDrive e2 and other S3-compatible storage.Read 21 Oct 2026 · msp360.com
System requirements
Windows requires a 1.4GHz 64-bit CPU, at least 4GB RAM, 1GB free disk space, internet access with port 443 open, and .NET Framework 4.7.2–4.8.1.Read 21 Oct 2026 · help.msp360.com
Virtual machines
Supported VM formats include Hyper-V, VMware, VirtualBox and RAW, with image restores to Amazon EC2, Azure VM and Google Compute Engine.Read 21 Oct 2026 · help.msp360.com
White-labeling
The MSP edition includes rebranding capabilities for service providers.Read 21 Oct 2026 · msp360.com

Plans and prices

Free Free Personal workstation backup · File and image-based backup · Forum-based support Read 23 Sep 2026 · msp360.com
Pro (macOS/Linux) $19.99 a year annual subscription Locally managed backup · macOS/Linux backup Read 5 Oct 2026 · msp360.com
Desktop $29.99 a year annual subscription; excludes VAT Windows desktop backup Read 23 Sep 2026 · msp360.com
Server $109.99 a year annual subscription; excludes VAT Windows Server backup Read 23 Sep 2026 · msp360.com
SQL $124.99 a year annual subscription; excludes VAT SQL Server backup Read 23 Sep 2026 · msp360.com
Ultimate $179.99 a year annual subscription; excludes VAT File, image, SQL Server, and Exchange backup · Unlimited cloud storage allowance Read 23 Sep 2026 · msp360.com
Free Free Windows 7/8/10/11 · 1 network share · 5 TB cloud storage · 5 TB local storage · community support Read 21 Oct 2026 · msp360.com
Desktop $29.99 a year per computer annually; VAT excluded 1 network share · 5 TB cloud storage · unlimited local storage · email support Read 21 Oct 2026 · msp360.com
Server $109.99 a year per computer annually; VAT excluded 5 network shares · 1 TB cloud storage · unlimited local storage · email support Read 21 Oct 2026 · msp360.com
SQL $124.99 a year per computer annually; VAT excluded 5 network shares · 1 TB cloud storage · unlimited local storage · email support Read 21 Oct 2026 · msp360.com
Ultimate $179.99 a year per computer annually; VAT excluded unlimited network shares · unlimited cloud storage · unlimited local storage · email support Read 21 Oct 2026 · msp360.com

Every MSP360 Backup plan and price →

Strong points and limits

Strong points

  • Free plan covers personal workstation backup.
  • Supports Windows, macOS, and Linux.
  • Offers bare-metal restore and bootable recovery media.
  • Ultimate includes an unlimited cloud storage allowance.
  • Ransomware protection is listed.

Limits

  • Mobile backup is not supported.
  • Desktop, Server, SQL, and Ultimate prices exclude VAT.
  • The free plan includes forum-based support.

Who it suits

MSP360 Backup suits people who need workstation or server backups on Windows, macOS, or Linux. The plan options distinguish desktop, server, SQL, and broader backup needs.

MSP360 Backup in depth

Read the full write-up

MSP360 Backup is a computer and server backup product for Windows, macOS, and Linux. It suits individuals seeking no-cost workstation protection and organizations choosing backup by operating system or workload. Its recovery features are broad, but paid plans are divided by platform and task, and there is no mobile backup.

Overview

The lineup spans personal workstation backup, operating-system-specific desktop plans, and dedicated server and SQL options. File and image backup, ransomware protection, and mixed restore modes cover different recovery needs; bare-metal restore and bootable recovery media are particularly relevant when a machine needs to be rebuilt after failure. The platform breadth is useful for mixed computer environments, but buyers must match the plan to the workload rather than assume every tier covers everything.

Key features

File and image backup: The Free plan includes both for personal workstation backup, making it a sensible way to protect an individual workstation without an annual fee. Incremental images can support ongoing image protection, while image encryption and cloud image destinations add options for protecting and placing image backups.

Recovery tools: Bare-metal restore and bootable recovery media suit users who need to recover a full machine, not just retrieve files. These capabilities make the product more relevant for system recovery than a file-only backup tool.

Workload coverage: Plans address macOS/Linux workstations, Windows desktops, Windows Server, SQL Server, and, at the top tier, Exchange. This specificity helps buyers pay for a relevant workload, but it also makes plan selection important.

Ransomware protection: Ransomware protection is included, a useful consideration for backup buyers. Mobile backup is not supported, so phones and tablets require another solution.

Pricing

MSP360 Backup uses a freemium model, with paid plans billed annually. The Free plan costs nothing and includes personal workstation backup, file and image-based backup, and forum-based support. It is the clearest fit for an individual who needs basic workstation coverage without paying, but it does not replace the dedicated paid plans for Windows desktop, server, or SQL workloads.

Pro (macOS/Linux): $19.99 a year, billed annual subscription. It includes locally managed backup for macOS/Linux and is the lowest-cost paid option for those platforms.

Desktop: $29.99 a year, billed annual subscription, excludes VAT. It covers Windows desktop backup; Windows users should factor VAT into the price.

Server: $109.99 a year, billed annual subscription, excludes VAT. It is aimed at Windows Server backup rather than workstation-only use.

SQL: $124.99 a year, billed annual subscription, excludes VAT. It targets SQL Server backup and costs more than the general server tier.

Ultimate: $179.99 a year, billed annual subscription. It combines file, image, SQL Server, and Exchange backup with an unlimited cloud storage allowance, making it the broadest choice for buyers who need those workloads and the stated cloud allowance.

The Server, SQL, and Ultimate tiers cost substantially more than workstation plans, so they make sense when their specific workloads are needed rather than as default upgrades. A 15-day trial is offered. The Desktop, Server, and SQL prices exclude VAT.

Platforms

MSP360 Backup supports Windows, macOS, and Linux. It offers computer and server backup, but not mobile backup. The platform split matters most for macOS/Linux users, whose paid tier is Pro, and Windows users choosing between desktop and server coverage.

Who it's for

It is a good fit for individuals who can use the free personal workstation plan, and for buyers who know they need a specific desktop, server, SQL, or Exchange workload. Organizations that value image recovery options and need Windows, macOS, or Linux coverage may also find the plan ladder practical. It is not the right single-product choice for someone who needs phone or tablet backup, or for a buyer who wants one inexpensive paid plan covering all workloads.

Pros and cons

Pro: A free plan includes personal workstation and file-and-image backup, giving individuals a no-cost entry point.

Pro: Bare-metal restore, bootable recovery media, incremental images, image encryption, and cloud image destinations support several stages of image backup and recovery.

Pro: Dedicated Windows Server and SQL plans, plus Exchange coverage in Ultimate, make the product relevant beyond desktop backup.

Con: Paid plans split coverage by platform and workload, so buyers must identify their needs before choosing a tier.

Con: Desktop, Server, and SQL prices exclude VAT, adding a cost consideration for those plans.

Con: There is no mobile backup, leaving phones and tablets outside its coverage.

Alternatives

For virtual-machine backup, consider VM Backup, which has a free edition covering 2 VMs per host and a 30-day fully featured trial. It is a more direct fit when that VM limit and platform focus suit the requirement.

DRS Softech Microsoft 365 Backup Tool is another option for Microsoft 365 backup.

For a free, open-source option, GMvault is available under the GNU Affero General Public License v3.

Druva Endpoint Data Protection is an alternative for buyers seeking enterprise endpoint protection with per-user Enterprise and Elite plans and endpoint pricing by contact.

Mail Backup X is an alternative for mail backup, with a Personal Edition profile pack priced at $20, paid once.

Mac users comparing workstation backup can also consider Veeam Agent for Mac, whose free edition is limited to one backup job and does not back up directly to object storage.

Datto Endpoint Backup for Windows uses consumption-based pricing, billed for storage used.

MailVault is another mail-backup alternative.

Browse Email Backup Software, Backup and Disaster Recovery Software, SaaS Backup Software, Google Workspace Backup Software, Disk Imaging Software, or Backup software for more category options.

Verdict

Choose MSP360 Backup if you need free personal workstation protection or a paid plan aligned to a defined desktop, server, SQL, or Exchange workload. Its recovery options and platform coverage are compelling strengths. Look elsewhere if mobile backup is essential or if you need a single low-cost tier for every workload.

Verdict

MSP360 Backup offers a free workstation option and annual paid plans separated by platform and workload. Readers should note the VAT exclusions on four paid plans and that mobile backup is not supported.

Where Specifiction places it

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