AscendTMS vs Service Pro

AscendTMS is transportation management software for freight brokers, carriers, fleets, third-party logistics providers and shippers. Its road-freight tools cover load management, financials and profit monitoring, route review, load documentation, and branch and department management. Load searching, posting and truck matching are included; access to DAT or Truckstop.com services requires a separate subscription. Users can post loads to as many as 53 load boards, though subscriptions may be required. AscendTracker can request a driver's GPS location and status by text message, without a driver app. Carrier checks include verification, qualification and fraud detection using an MC or DOT number. Basic costs $69 a month per user, Premium $119 a month per user, and PRO $149 a month per user. Premium adds accounting functions, while PRO includes shipper profiles and leads, e-signatures, KPI reporting, outbound EDI and order management. The software runs on Android, iOS and the web, and offers a 30-day trial. Subscriptions are monthly, with no setup fees or contract periods and cancellation at any time.

Service Pro is a field service management platform for organizations that service, install, and maintain physical equipment. Dispatchers can assign technicians to work orders, follow job status in real time, and keep customers informed. A color-coded, drag-and-drop scheduler filters technicians by location, skill level, and certification. Service calls can become work orders, including through call-to-quote and call-to-order conversions. The native mobile app runs on iOS, Android, and Windows devices and supports offline work. Technicians can review work orders, customer and asset history, and contract or warranty coverage, then record labor, parts, photos, and signatures. The mobile app can integrate with systems such as QuickBooks, NetSuite, and Viewpoint. API access requires a separately purchased Service Pro API Connector license. A subscription includes a secure hosted cloud environment, ongoing dedicated support, and account management. Pricing is customized, billed annually per user, and implementation fees also apply. MSI says free trials may be offered when appropriate for a customer's evaluation; customers are directed to contact sales.