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SPECIFICTION
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Service Pro

msidata.com

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Spec score 7.6 #20 of 28 in Dispatch Software

What it is

Service Pro is a field service management platform for organizations that service, install, and maintain physical equipment. Dispatchers can assign technicians to work orders, follow job status in real time, and keep customers informed. A color-coded, drag-and-drop scheduler filters technicians by location, skill level, and certification. Service calls can become work orders, including through call-to-quote and call-to-order conversions. The native mobile app runs on iOS, Android, and Windows devices and supports offline work. Technicians can review work orders, customer and asset history, and contract or warranty coverage, then record labor, parts, photos, and signatures. The mobile app can integrate with systems such as QuickBooks, NetSuite, and Viewpoint. API access requires a separately purchased Service Pro API Connector license. A subscription includes a secure hosted cloud environment, ongoing dedicated support, and account management. Pricing is customized, billed annually per user, and implementation fees also apply. MSI says free trials may be offered when appropriate for a customer's evaluation; customers are directed to contact sales.

Spec sheet

Purpose
Service Pro is a field service management platform for organizations that service, install, and maintain physical equipment.Read 7 Oct 2026 · msidata.com
Trial
The company says it has offered free trials when they make sense for a customer's evaluation process; customers are directed to contact sales.Read 7 Oct 2026 · msidata.com
Integrations
The mobile app can integrate with systems including QuickBooks, NetSuite, and Viewpoint.Read 7 Oct 2026 · msidata.com
Support
The subscription includes ongoing dedicated support and account management.Read 7 Oct 2026 · msidata.com
Headquarters
Milwaukee, Wisconsin, United StatesRead 28 Sep 2026 · msidata.com
API access
Using the Service Pro API requires purchasing a Service Pro API Connector license from MSI.Read 7 Oct 2026 · msidata.com
Customers
The product is described as purpose-built for equipment-centric service organizations, including companies maintaining equipment such as onsite power generators and heavy equipment.Read 7 Oct 2026 · msidata.com
Dispatch
Its dispatch software helps businesses assign technicians to work orders, manage job status updates in real time, and keep customers informed.Read 7 Oct 2026 · msidata.com
Implementation
Implementation fees cover consulting, provisioning, training, and may include integration with internal systems such as ERP, CRM, HR, or IoT systems.Read 7 Oct 2026 · msidata.com
Mobile app
The native mobile app supports iOS, Android, and Windows devices, including offline work.Read 7 Oct 2026 · msidata.com
Mobile capabilities
Technicians can access work orders, customer and asset history, contract and warranty coverage, and record labor, parts, photos, and signatures in the mobile app.Read 7 Oct 2026 · msidata.com
Scheduling
Dispatchers can use a color-coded, drag-and-drop scheduler and filter technicians by location, skill level, and certification.Read 7 Oct 2026 · msidata.com
Security and hosting
The subscription includes access to a secure, hosted cloud environment.Read 7 Oct 2026 · msidata.com
Work orders
The software converts service calls into work orders and supports call-to-quote and call-to-order conversions.Read 7 Oct 2026 · msidata.com

Plans and prices

Service Pro Price not published Annual recurring subscription, per user; implementation or implementation and integration fee also applies. Customized pricing · no minimum user count · optional add-on modules Read 7 Oct 2026 · msidata.com

Every Service Pro plan and price →

Strong points and limits

Strong points

  • Scheduler filters technicians by location, skill, and certification.
  • Mobile app supports offline work on iOS, Android, and Windows.
  • Technicians can record labor, parts, photos, and signatures.
  • Subscription includes dedicated support and account management.

Limits

  • Pricing is customized and available on request.
  • Implementation fees also apply.
  • API access requires a separately purchased connector license.

Who it suits

Service Pro is aimed at equipment-centric service organizations, including companies maintaining onsite power generators or heavy equipment. It suits teams that need dispatching, work orders, and mobile field work, including offline access.

Verdict

Service Pro combines dispatch, scheduling, work orders, and an offline-capable technician app for physical-equipment service teams. Request a quote to clarify subscription and implementation costs, and confirm whether API access is needed.

Where Specifiction places it

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