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Odyssee Field Service

wello.solutions

From €22/mo Free trial WebWindowsmacOSiOSAndroidAPI
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Spec score 9.2 #2 of 95 in Field Service Management Software

What it is

Odyssee Field Service, presented as Wello Solutions, is field service management software for companies handling installation, maintenance, and repair. Teams can create, assign, track, and complete work orders with service reports. Scheduling includes drag-and-drop and provisional planning, recurring schedules, technician and work-order geolocation, routing, and travel-time information. The technician app supports offline work-order execution and customer signatures. The software is listed for Android, iOS, web, and Windows, and includes vehicle dispatch, territory management, board schedule views, and live location tracking. Wello describes a documented API and more than 3,000 no-code integrations through Zapier; a described case connects it with Odoo. Listed safeguards include SSL encryption, Microsoft Azure hosting, and regular assessments by third-party security firms. Plans require a minimum of three users. Essential is €35/user/mo and Advanced is €59/user/mo; Expert is €89/user/mo when billed annually. A free trial is available, but there is no free plan.

Spec sheet

What it does
Wello Solutions, formerly Odyssee Field Service, manages installation, maintenance and repair operations with equipment records, work orders, planning, mobile execution and reports.Read 15 Oct 2026 · getapp.com
Purpose
Wello Solutions is field service management software for companies providing installation, maintenance, and repair services.Read 29 Sep 2026 · wello.solutions
Free plan
NoRead 20 Sep 2026 · wello.solutions
API
The documented REST API supports XML or JSON and HTTP GET, POST, PUT and DELETE operations against controllers such as Company and Jobs.Read 15 Oct 2026 · developers.wello.solutions
Integrations
Published integrations include Microsoft Business Central, SAP Business One, TESTO, VEKA, Zapier, AFAS, Exact Online, Odoo, Make and open APIs.Read 15 Oct 2026 · apps.apple.com
Security
The pricing page lists SSL encryption, hosting on Microsoft Azure, and regular security assessments with third-party security firms.Read 29 Sep 2026 · wello.solutions
Compliance
The plan comparison lists compliance standards including GDPR, ISO, and SOC.Read 29 Sep 2026 · wello.solutions
Support
Support channels listed include live chat, email, tickets, knowledge-base articles, phone support and customer-success assistance during trials.Read 15 Oct 2026 · help.wello.solutions
Headquarters
Brussels, BelgiumRead 28 Sep 2026 · wello.solutions
Founded
2008Read 28 Sep 2026 · wello.solutions
AI scheduling
The platform matches technician skills, location and availability and can automatically re-plan when jobs change.Read 15 Oct 2026 · wello.solutions
Browser requirements
The cloud portal works in modern Chrome, Edge and Firefox on Windows; Chrome is recommended on macOS, while Safari is unsupported.Read 15 Oct 2026 · help.wello.solutions
Cloud hosting
Wello describes itself as a redundant cloud/SaaS service with a stated 99.99% uptime guarantee.Read 15 Oct 2026 · help.wello.solutions
Company founding and headquarters
LinkedIn lists the company as founded in 1996 and headquartered in Brussels, Belgium.Read 15 Oct 2026 · pw.linkedin.com
Company size
LinkedIn lists Wello Solutions as a privately held software-development company with 51–200 employees.Read 15 Oct 2026 · pw.linkedin.com
Customer portal
Advanced and higher plans provide a web customer portal and service desk for communication and requests.Read 15 Oct 2026 · ods.wello.net
Developer documentation
The developer site includes authentication, data formats, OData, versioning, security/encryption, Swagger code, examples, downloads and a change log.Read 15 Oct 2026 · developers.wello.solutions
Equipment management
Equipment records include locations, document storage, parts, log books, bills of material, stock locations and change histories.Read 15 Oct 2026 · ods.wello.net
Free trial
A guided free trial is available by contacting Wello; it starts on the Start plan with one administrator and one technician license.Read 15 Oct 2026 · help.wello.solutions
Intended industries
The maker describes serving HVAC and refrigeration, maintenance and repair, installation, energy, testing and inspection, heavy equipment, and facilities service teams.Read 29 Sep 2026 · wello.solutions
Legal entity
The product site and app listing identify the maker as Odyssee Mobile NV.Read 15 Oct 2026 · wello.solutions
Licence status
The site presents the service as proprietary software and carries an Odyssee Mobile copyright notice stating all rights reserved.Read 15 Oct 2026 · wello.solutions
Limit: bugs
A Capterra reviewer reported occasional bugs, though they said fixes arrived quickly.Read 15 Oct 2026 · capterra.com
Limit: integrations
A Capterra reviewer reported no direct Freshworks connector and used Zapier instead.Read 15 Oct 2026 · capterra.com
Limit: licensing cost
A G2 reviewer says every administrator needs a separate license, making the product less suitable for freelancers.Read 15 Oct 2026 · g2.com
Limit: missing messaging
A G2 reviewer requested text-messaging capability that was not available.Read 15 Oct 2026 · g2.com
Maintenance
Professional adds service maintenance contracts, warranty plans with bills of material, checklists and preventive-maintenance scheduling.Read 15 Oct 2026 · ods.wello.net
Minimum users
The pricing page says plans are available for businesses with a minimum of 3 users.Read 29 Sep 2026 · wello.solutions
Mobile app
The technician app supports offline access, work-order execution, and customer signatures.Read 29 Sep 2026 · wello.solutions
Mobile availability
The help center says the app can be installed from the Apple App Store, Google Play Store, and Windows Store for Windows 10+ devices.Read 29 Sep 2026 · help.wello.solutions
Mobile/offline
The mobile app works fully offline and synchronizes by default every two minutes when connectivity returns.Read 15 Oct 2026 · help.wello.solutions
Named integration
The integrations page describes a case where Telbizus connected Wello with its ERP system, Odoo.Read 29 Sep 2026 · wello.solutions
Praise: scheduling and usability
Capterra and G2 reviewers repeatedly praise intuitive scheduling, easy task assignment, planning and general ease of use.Read 15 Oct 2026 · capterra.com
Praise: support and integrations
G2 reviewers highlight responsive support and broad integration options as major strengths.Read 15 Oct 2026 · g2.com
Rating on Apple App Store
4.3 out of 5 from 6 ratingsRead 15 Oct 2026 · apps.apple.com
Rating on Capterra
4.8 out of 5 from 9 reviewsRead 15 Oct 2026 · capterra.com
Rating on G2
4.7 out of 5 from 3 reviewsRead 15 Oct 2026 · g2.com
Rating on GetApp
4.8 out of 5 from 9 reviewsRead 15 Oct 2026 · getapp.com
Rebrand news
A January 10, 2024 announcement said Odyssee Field Service was rebranding to Wello Solutions and migrating domains.Read 15 Oct 2026 · wello.solutions
Scheduling
Features include drag-and-drop and provisional planning, recurring schedules, technician and work-order geolocation, routing, and travel time.Read 29 Sep 2026 · wello.solutions
Status
The status page showed the web app, mobile app, API, ServiceDesk and emailing service operational, with no incident reported on October 15, 2026.Read 15 Oct 2026 · status.wello.solutions
Supported devices
The app supports iOS 11+, Android 5.0+ and Windows 10+ devices; Pixel OS Android 15 is currently unsupported.Read 15 Oct 2026 · help.wello.solutions
Trial data retention
Trial data is completely removed from the company’s servers a few days after the trial ends if the service is not continued.Read 15 Oct 2026 · help.wello.solutions
Work orders
Work-order handling spans request registration, parts, planning, field execution, forms, contracts and completion.Read 15 Oct 2026 · ods.wello.net

Plans and prices

Essential €35 a month per user/month Plans available for businesses with a minimum of 3 users · For small service teams Read 29 Sep 2026 · wello.solutions
Advanced €59 a month per user/month Plans available for businesses with a minimum of 3 users · For growing field teams Read 29 Sep 2026 · wello.solutions
Expert €89 a month per user/month, billed annually Plans available for businesses with a minimum of 3 users · For evolved service operations Read 29 Sep 2026 · wello.solutions
Start €22 a month € 22/Month per administrator or technician Customers and equipment · service parts · work orders · mobile execution · technician geolocation · service dashboards Read 15 Oct 2026 · ods.wello.net
Advanced €39 a month € 39/Month per administrator or technician Start features · customer portal/service desk · contractors · custom workflows and fields · stock locations and vans · 2000+ app integrations · API Read 15 Oct 2026 · ods.wello.net
Professional €59 a month € 59/Month per administrator or technician Advanced features · maintenance contracts · warranty plans/BOM · checklists · skills · helpdesk · service areas · service insights Read 15 Oct 2026 · ods.wello.net
Enterprise Priced on request Contact us for more information Professional features · SLA monitoring · activity logs · Planning & Route Assistant · Smart Scheduler add-on · notification triggers · multiple business units · onboarding and dedicated CSM Read 15 Oct 2026 · ods.wello.net
Enterprise AI Priced on request Get a Quote AI-driven operations Read 29 Sep 2026 · wello.solutions
Ultimate Priced on request Let's talk Tailored for big companies and teams Read 29 Sep 2026 · wello.solutions

Every Odyssee Field Service plan and price →

Strong points and limits

Strong points

  • Work orders include service reports.
  • Scheduling includes routing and recurring schedules.
  • Technician app supports offline work and customer signatures.
  • Documented API and 3,000+ Zapier integrations.
  • Available on Android, iOS, web, and Windows.

Limits

  • Plans require at least three users.
  • There is no free plan.
  • Expert is billed annually.
  • Enterprise AI and Ultimate have no listed prices.

Who it suits

It suits service businesses coordinating field technicians across installation, maintenance, and repair work. The listed industries include HVAC and refrigeration, energy, testing and inspection, heavy equipment, and facilities service teams.

Verdict

Odyssee Field Service covers work orders, scheduling, and mobile field work, with tools for dispatch and territory management. Teams should account for the three-user minimum and compare plan terms before choosing.

Where Specifiction places it

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