Odyssee Field Service vs Zuper
Odyssee Field Service
wello.solutions
Zuper
zuper.coSide by side
| Figure | Odyssee Field Service | Zuper |
|---|---|---|
| Price from | €22/mo | $299/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 9 | 4 |
| Spec score · Field Service Management Software | 9.2 (#2) | 9.3 (#1) |
| Company size | LinkedIn lists Wello Solutions as a privately held software-development company with 51–200 employees. | LinkedIn places Zuper in the 201–500 employee range and displays about 290 employees. |
| Customer portal | Advanced and higher plans provide a web customer portal and service desk for communication and requests. | Customers can review jobs, assets, quotes and contracts through a portal and receive automated SMS or email alerts. |
| Headquarters | Brussels, Belgium | Sammamish, Washington, United States |
| Integrations | Published integrations include Microsoft Business Central, SAP Business One, TESTO, VEKA, Zapier, AFAS, Exact Online, Odoo, Make and open APIs. | Zuper advertises more than 60 integrations, including HubSpot, Salesforce, Zendesk, Zoho, QuickBooks, Xero, Stripe, Slack and SurveyMonkey. |
| Mobile app | The technician app supports offline access, work-order execution, and customer signatures. | The mobile app lets field teams manage jobs, schedules, customer information, inventory, estimates, payments, and timekeeping. |
| Rating on Apple App Store | 4.3 out of 5 from 6 ratings | 2.9 out of 5 from 117 ratings for Zuper Field Service Your Way |
| Rating on Capterra | 4.8 out of 5 from 9 reviews | 4.5 out of 5 from 56 reviews |
| Rating on G2 | 4.7 out of 5 from 3 reviews | 4.7 out of 5 from 152 reviews |
| Scheduling | Features include drag-and-drop and provisional planning, recurring schedules, technician and work-order geolocation, routing, and travel time. | Scheduling supports drag-and-drop calendars, customer rescheduling and technician assignment based on availability, proximity and skills. |
| Security | The pricing page lists SSL encryption, hosting on Microsoft Azure, and regular security assessments with third-party security firms. | Zuper states that it is ISO/IEC 27001:2022 certified and SOC 2 Type II compliant. |
| Support | Support channels listed include live chat, email, tickets, knowledge-base articles, phone support and customer-success assistance during trials. | Zuper’s product capabilities page says support is available through its online help center, email, and phone, with live demos and onboarding assistance. |
| What it does | Wello Solutions, formerly Odyssee Field Service, manages installation, maintenance and repair operations with equipment records, work orders, planning, mobile execution and reports. | Zuper is a cloud field-service platform covering customer requests, scheduling, dispatch, work orders, technician activity, invoicing, payments and reporting. |
Plans
Odyssee Field Service
- Essential€35 a month
- Advanced€59 a month
- Expert€89 a month
- Start€22 a month
- Advanced€39 a month
- Professional€59 a month
- EnterprisePriced on request
- Enterprise AIPriced on request
- UltimatePriced on request
Zuper
- Zuper Connect$299 a month
- EnterprisePriced on request
- GrowthPriced on request
- StarterPriced on request
In their own words
Odyssee Field Service
Odyssee Field Service, presented as Wello Solutions, is field service management software for companies handling installation, maintenance, and repair. Teams can create, assign, track, and complete work orders with service reports. Scheduling includes drag-and-drop and provisional planning, recurring schedules, technician and work-order geolocation, routing, and travel-time information. The technician app supports offline work-order execution and customer signatures. The software is listed for Android, iOS, web, and Windows, and includes vehicle dispatch, territory management, board schedule views, and live location tracking. Wello describes a documented API and more than 3,000 no-code integrations through Zapier; a described case connects it with Odoo. Listed safeguards include SSL encryption, Microsoft Azure hosting, and regular assessments by third-party security firms. Plans require a minimum of three users. Essential is €35/user/mo and Advanced is €59/user/mo; Expert is €89/user/mo when billed annually. A free trial is available, but there is no free plan.