Zuper

Spec sheet

What it does

Zuper is a cloud field-service platform covering customer requests, scheduling, dispatch, work orders, technician activity, invoicing, payments and reporting.Read 15 Oct 2026 · zuper.co

Intended users

Zuper identifies HVAC, plumbing, solar, roofing, and landscaping service teams among the businesses it serves.Read 9 Oct 2026 · zuper.co

Integrations

Zuper advertises more than 60 integrations, including HubSpot, Salesforce, Zendesk, Zoho, QuickBooks, Xero, Stripe, Slack and SurveyMonkey.Read 15 Oct 2026 · zuper.co

Security

Zuper states that it is ISO/IEC 27001:2022 certified and SOC 2 Type II compliant.Read 9 Oct 2026 · zuper.co

Support

Zuper’s product capabilities page says support is available through its online help center, email, and phone, with live demos and onboarding assistance.Read 9 Oct 2026 · zuper.co

Headquarters

Sammamish, Washington, United StatesRead 28 Sep 2026 · zuper.co

Company

Zuper says it was founded in 2016 and is headquartered in Seattle.Read 9 Oct 2026 · info.zuper.co

AI dispatching

The dispatch tools provide real-time technician locations, route plans, navigation and job notifications.Read 15 Oct 2026 · zuper.co

AI tools

Zuper says its AI can draft job notes and summaries, surface next actions, and answer crews’ questions in the field.Read 9 Oct 2026 · zuper.co

API rate limits

API limits vary by subscription from 200 to 700 requests per minute, with HTTP 429 responses and Retry-After guidance when exceeded.Read 15 Oct 2026 · developers.zuper.co

Company founding

LinkedIn lists Zuper as founded in 2019.Read 15 Oct 2026 · linkedin.com

Company headquarters

LinkedIn lists Seattle, Washington as headquarters and also shows a Chennai, India location.Read 15 Oct 2026 · linkedin.com

Company legal name

Crunchbase lists the legal name as Zuper, Inc.Read 15 Oct 2026 · crunchbase.com

Company size

LinkedIn places Zuper in the 201–500 employee range and displays about 290 employees.Read 15 Oct 2026 · linkedin.com

Connect geographic availability

Zuper Connect is available in the United States and Canada, with expansion to other regions based on customer demand.Read 9 Oct 2026 · zuper.co

Connect plan requirement

Zuper Connect requires a separate license and starts at $299 per month.Read 9 Oct 2026 · zuper.co

Customer portal

Customers can review jobs, assets, quotes and contracts through a portal and receive automated SMS or email alerts.Read 15 Oct 2026 · zuper.co

Documentation and support

The developer site provides guides, API reference, changelog, discussions and technical-support contact paths; product tiers include onboarding and support.Read 15 Oct 2026 · developers.zuper.co

Estimating

Estimate templates can be customized, digitally approved and converted into jobs, quotes and invoices.Read 15 Oct 2026 · zuper.co

Field operations

Its field service platform supports work orders, scheduling, dispatching, invoicing, payments, and configurable no-code workflows.Read 9 Oct 2026 · zuper.co

Hosted deployment

Zuper describes its FSM software as cloud-based and maintained on Zuper servers rather than on-premises.Read 15 Oct 2026 · zuper.co

Invoicing and payments

Invoices can be generated from approved estimates, with Stripe payments and synchronization to accounting systems.Read 15 Oct 2026 · zuper.co

Invoicing and payments

YesRead 21 Sep 2026 · zuper.co

Licence

The reviewed documentation presents Zuper as a hosted commercial service and does not publish an open-source licence.Read 15 Oct 2026 · zuper.co

Limit: accounting gap

One Capterra reviewer said Zuper lacked a robust native accounting module and required another system for accounts.Read 15 Oct 2026 · capterra.com

Limit: learning curve

Reviewers report that advanced configuration, automation and backend customization can require substantial training and onboarding.Read 15 Oct 2026 · capterra.com

Limit: mobile reliability

Reviews mention occasional mobile bugs, crashes, interface problems and Android status-update difficulties.Read 15 Oct 2026 · play.google.com

Limit: outage complaint

An Apple reviewer reported that the web and app were unavailable for more than four hours without a maintenance notice and alleged recurring server issues.Read 15 Oct 2026 · apps.apple.com

Limit: pricing transparency

A G2 pricing reviewer described Zuper pricing as very high and said a salesperson was needed to determine the appropriate plan.Read 15 Oct 2026 · g2.com

Limit: reporting and search

Capterra reviewers cite limited reporting customization and search or filter results that can be difficult to rely on.Read 15 Oct 2026 · capterra.com

Location intelligence

Zuper tracks employee time, location and mileage and supports GPS routing, geofencing and ETA alerts.Read 15 Oct 2026 · zuper.co

MCP server

Zuper offers a hosted MCP endpoint for compatible clients and advertises 290 tools for schedules, jobs, invoices and crews.Read 15 Oct 2026 · developers.zuper.co

Mobile app

The mobile app lets field teams manage jobs, schedules, customer information, inventory, estimates, payments, and timekeeping.Read 9 Oct 2026 · zuper.co

Mobile inventory

Technicians can view warehouse stock and update inventory from the mobile application.Read 15 Oct 2026 · zuper.co

Mobile offline mode

The mobile app lets technicians update statuses and notes offline and synchronizes changes after reconnection.Read 15 Oct 2026 · zuper.co

Mobile platforms

bothRead 21 Sep 2026 · zuper.co

Offline mode

YesRead 21 Sep 2026 · zuper.co

Praise: integrations

G2 and Capterra reviewers praise integrations with HubSpot, QuickBooks, Xero and other CRM or accounting tools.Read 15 Oct 2026 · g2.com

Praise: mobile field access

Reviewers highlight technicians accessing work orders, customer details, photos and updates from the mobile app while on site.Read 15 Oct 2026 · capterra.com

Praise: workflow centralization

Capterra reviewers repeatedly describe stronger visibility across work orders, scheduling, dispatch, tracking and customer communication.Read 15 Oct 2026 · capterra.com

Rating on Apple App Store

2.9 out of 5 from 117 ratings for Zuper Field Service Your WayRead 15 Oct 2026 · apps.apple.com

Rating on Capterra

4.5 out of 5 from 56 reviewsRead 15 Oct 2026 · capterra.com

Rating on G2

4.7 out of 5 from 152 reviewsRead 15 Oct 2026 · g2.com

Rating on Google Play

3.0 out of 5 from 65 reviews for Zuper Field Service AppRead 15 Oct 2026 · play.google.com

Rating on Trustpilot

3.2 out of 5 from 1 reviewRead 15 Oct 2026 · trustpilot.com

Read-only API keys

January 2026 release notes state that read-only keys permit GET requests only and return 401 for create or update attempts.Read 15 Oct 2026 · updates.zuper.co

Recurring jobs

YesRead 21 Sep 2026 · zuper.co

REST API

The public API uses JSON over HTTPS, API keys in the x-api-key header and standard HTTP status codes.Read 15 Oct 2026 · developers.zuper.co

Route optimization

YesRead 21 Sep 2026 · zuper.co

Scheduling

Scheduling supports drag-and-drop calendars, customer rescheduling and technician assignment based on availability, proximity and skills.Read 15 Oct 2026 · zuper.co

Security controls

The product page states that role-based access protects customer data; the Android listing says data is encrypted in transit and no data is shared with third parties.Read 15 Oct 2026 · play.google.com

System requirements

The iOS listing requires iOS 17 or later; Mac use requires macOS 14 or later with an Apple M1 chip or newer.Read 15 Oct 2026 · apps.apple.com

Webhooks

The developer hub documents webhooks for events such as job closure and quote signing, with history and retry support.Read 15 Oct 2026 · developers.zuper.co

Work-order management

Administrators can maintain work-order details, maintenance schedules, custom checklists and workflows.Read 15 Oct 2026 · zuper.co

Plans and prices

Every Zuper plan and price →

Where Specifiction places it

• Field Service Management Software#1 of 959.3
• Electrical Estimating Software#5 of 258.4
• Plumbing Software#9 of 348.4
• HVAC Software#8 of 308.4
• Electrical Contractor Software#9 of 288.4
• Pressure Washing Software#13 of 298.4