Salesforce Field Service vs Zuper
Salesforce Field Service
salesforce.com
Zuper
zuper.coSide by side
| Figure | Salesforce Field Service | Zuper |
|---|---|---|
| Price from | $80/mo | $299/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 10 | 4 |
| Spec score · Field Service Management Software | 9.1 (#3) | 9.3 (#1) |
| Customer portal | Yes | Customers can review jobs, assets, quotes and contracts through a portal and receive automated SMS or email alerts. |
| Headquarters | San Francisco, California, United States | Sammamish, Washington, United States |
| Integrations | The page highlights partner apps and experts including Bolt, Deloitte, ProntoForms, SightCall, and Youreka, and describes connections to ERP, CRM, and asset management data. | Zuper advertises more than 60 integrations, including HubSpot, Salesforce, Zendesk, Zoho, QuickBooks, Xero, Stripe, Slack and SurveyMonkey. |
| Invoicing and payments | Yes | Yes |
| Mobile app | The Android and iOS mobile app is described as offline-first and can provide access to thousands of records without an internet connection. | The mobile app lets field teams manage jobs, schedules, customer information, inventory, estimates, payments, and timekeeping. |
| Mobile platforms | both | both |
| Offline mode | Yes | Yes |
| Recurring jobs | Yes | Yes |
| Route optimization | Yes | Yes |
| Scheduling | Its scheduling and optimization engine automates workforce scheduling, reduces travel time, and helps meet service-level agreements. | Scheduling supports drag-and-drop calendars, customer rescheduling and technician assignment based on availability, proximity and skills. |
| Support | The Standard Success Plan is included in all licenses and provides knowledge articles, documentation, Trailhead, and the Trailblazer Community; Premier offers 24/7 support for business-stopping issues. | Zuper’s product capabilities page says support is available through its online help center, email, and phone, with live demos and onboarding assistance. |
| What it does | Field Service and Operations manages frontline field work such as repairs, inspections, and on-site services by connecting customer, asset, and operational data. | Zuper is a cloud field-service platform covering customer requests, scheduling, dispatch, work orders, technician activity, invoicing, payments and reporting. |
Plans
Salesforce Field Service
- Dispatcher$175 a month
- Technician$175 a month
- Contractor Plus$80 a month
- Field Service Plus$230 a month
- Agentforce 1 Field Service$650 a month
- Contractor Plus$80 a month
- Dispatcher$2,100 a year
- Technician$2,100 a year
- Field Service Plus$2,760 a year
- Agentforce 1 Field Service$7,800 a year
Zuper
- Zuper Connect$299 a month
- EnterprisePriced on request
- GrowthPriced on request
- StarterPriced on request
In their own words
Salesforce Field Service
Salesforce Field Service manages frontline work such as repairs, inspections, and on-site services by connecting customer, asset, and operational data. Its scheduling and optimization engine automates workforce scheduling and route optimization; a dispatch console organizes employees, contractors, and robotic resources by skill or availability across territories. Work orders can be created, assigned, executed, and debriefed. Asset Service Management supports real-time tracking and preventive maintenance plans. The Android and iOS app is described as offline-first and can provide access to thousands of records without an internet connection. Customer tools include appointment scheduling and real-time updates, plus video connections with experts. Agentforce can assist with scheduling, technician briefs, troubleshooting, post-work summaries, and dispatcher exceptions. Dispatcher and Technician plans each cost $175 a month, billed annually. There is no free plan, though a free trial is listed. Field Service and Operations requires at least one Service Cloud user license, and technicians and contractors need a Dispatcher license to use scheduling.