Odyssee Field Service vs Salesforce Field Service
Odyssee Field Service
wello.solutionsSalesforce Field Service
salesforce.comSide by side
| Figure | Odyssee Field Service | Salesforce Field Service |
|---|---|---|
| Price from | €22/mo | $80/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 9 | 10 |
| Spec score · Field Service Management Software | 9.2 (#2) | 9.1 (#3) |
| Customer portal | Advanced and higher plans provide a web customer portal and service desk for communication and requests. | Yes |
| Founded | 2008 | 1999 |
| Free plan | No | No |
| Headquarters | Brussels, Belgium | San Francisco, California, United States |
| Integrations | Published integrations include Microsoft Business Central, SAP Business One, TESTO, VEKA, Zapier, AFAS, Exact Online, Odoo, Make and open APIs. | The page highlights partner apps and experts including Bolt, Deloitte, ProntoForms, SightCall, and Youreka, and describes connections to ERP, CRM, and asset management data. |
| Mobile app | The technician app supports offline access, work-order execution, and customer signatures. | The Android and iOS mobile app is described as offline-first and can provide access to thousands of records without an internet connection. |
| Scheduling | Features include drag-and-drop and provisional planning, recurring schedules, technician and work-order geolocation, routing, and travel time. | Its scheduling and optimization engine automates workforce scheduling, reduces travel time, and helps meet service-level agreements. |
| Support | Support channels listed include live chat, email, tickets, knowledge-base articles, phone support and customer-success assistance during trials. | The Standard Success Plan is included in all licenses and provides knowledge articles, documentation, Trailhead, and the Trailblazer Community; Premier offers 24/7 support for business-stopping issues. |
| What it does | Wello Solutions, formerly Odyssee Field Service, manages installation, maintenance and repair operations with equipment records, work orders, planning, mobile execution and reports. | Field Service and Operations manages frontline field work such as repairs, inspections, and on-site services by connecting customer, asset, and operational data. |
| Work orders | Work-order handling spans request registration, parts, planning, field execution, forms, contracts and completion. | The platform supports creating, assigning, executing, and debriefing work orders through a digitized lifecycle. |
Plans
Odyssee Field Service
- Essential€35 a month
- Advanced€59 a month
- Expert€89 a month
- Start€22 a month
- Advanced€39 a month
- Professional€59 a month
- EnterprisePriced on request
- Enterprise AIPriced on request
- UltimatePriced on request
Salesforce Field Service
- Dispatcher$175 a month
- Technician$175 a month
- Contractor Plus$80 a month
- Field Service Plus$230 a month
- Agentforce 1 Field Service$650 a month
- Contractor Plus$80 a month
- Dispatcher$2,100 a year
- Technician$2,100 a year
- Field Service Plus$2,760 a year
- Agentforce 1 Field Service$7,800 a year
In their own words
Odyssee Field Service
Odyssee Field Service, presented as Wello Solutions, is field service management software for companies handling installation, maintenance, and repair. Teams can create, assign, track, and complete work orders with service reports. Scheduling includes drag-and-drop and provisional planning, recurring schedules, technician and work-order geolocation, routing, and travel-time information. The technician app supports offline work-order execution and customer signatures. The software is listed for Android, iOS, web, and Windows, and includes vehicle dispatch, territory management, board schedule views, and live location tracking. Wello describes a documented API and more than 3,000 no-code integrations through Zapier; a described case connects it with Odoo. Listed safeguards include SSL encryption, Microsoft Azure hosting, and regular assessments by third-party security firms. Plans require a minimum of three users. Essential is €35/user/mo and Advanced is €59/user/mo; Expert is €89/user/mo when billed annually. A free trial is available, but there is no free plan.
Salesforce Field Service
Salesforce Field Service manages frontline work such as repairs, inspections, and on-site services by connecting customer, asset, and operational data. Its scheduling and optimization engine automates workforce scheduling and route optimization; a dispatch console organizes employees, contractors, and robotic resources by skill or availability across territories. Work orders can be created, assigned, executed, and debriefed. Asset Service Management supports real-time tracking and preventive maintenance plans. The Android and iOS app is described as offline-first and can provide access to thousands of records without an internet connection. Customer tools include appointment scheduling and real-time updates, plus video connections with experts. Agentforce can assist with scheduling, technician briefs, troubleshooting, post-work summaries, and dispatcher exceptions. Dispatcher and Technician plans each cost $175 a month, billed annually. There is no free plan, though a free trial is listed. Field Service and Operations requires at least one Service Cloud user license, and technicians and contractors need a Dispatcher license to use scheduling.