Odyssee Field Service vs RazorSync
Odyssee Field Service
wello.solutions
RazorSync
razorsync.comSide by side
| Figure | Odyssee Field Service | RazorSync |
|---|---|---|
| Price from | €22/mo | $90/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 9 | 5 |
| Spec score · Field Service Management Software | 9.2 (#2) | 8.9 (#5) |
| Customer portal | Advanced and higher plans provide a web customer portal and service desk for communication and requests. | The customer portal lets customers view quotes, invoices, payments, prior work and service requests, and optionally pay online. |
| Developer documentation | The developer site includes authentication, data formats, OData, versioning, security/encryption, Swagger code, examples, downloads and a change log. | The help center provides endpoint pages with methods, URLs, request bodies and response examples, but no public SDK is listed. |
| Founded | 2008 | LinkedIn lists RazorSync as founded in 2010. |
| Free plan | No | No |
| Headquarters | Brussels, Belgium | Brentwood, Tennessee, United States |
| Integrations | Published integrations include Microsoft Business Central, SAP Business One, TESTO, VEKA, Zapier, AFAS, Exact Online, Odoo, Make and open APIs. | Documented integrations include QuickBooks Online, QuickBooks Desktop, Google Calendar, Google Maps, Microsoft Outlook and PayPal. |
| Rating on Capterra | 4.8 out of 5 from 9 reviews | 4.3 out of 5 from 487 reviews |
| Rating on G2 | 4.7 out of 5 from 3 reviews | 2.5 out of 5 from 8 reviews |
| Rating on GetApp | 4.8 out of 5 from 9 reviews | 4.3 out of 5 from 487 reviews |
| Scheduling | Features include drag-and-drop and provisional planning, recurring schedules, technician and work-order geolocation, routing, and travel time. | Users can create and assign work orders from a browser or mobile app, drag jobs between technicians and use calendar, list and map views. |
| Security | The pricing page lists SSL encryption, hosting on Microsoft Azure, and regular security assessments with third-party security firms. | RazorSync says it uses reasonable safeguards against loss, misuse and unauthorized access, while acknowledging that no security measure guarantees protection. |
| Support | Support channels listed include live chat, email, tickets, knowledge-base articles, phone support and customer-success assistance during trials. | Support is offered by phone, email and in-app chat Monday through Thursday 7am–6pm CST, Friday 7am–5pm CST, with limited weekend chat and email. |
| What it does | Wello Solutions, formerly Odyssee Field Service, manages installation, maintenance and repair operations with equipment records, work orders, planning, mobile execution and reports. | RazorSync is cloud field-service software for scheduling, dispatching, customer records, work orders, invoicing and payments across office and field devices. |
Plans
Odyssee Field Service
- Essential€35 a month
- Advanced€59 a month
- Expert€89 a month
- Start€22 a month
- Advanced€39 a month
- Professional€59 a month
- EnterprisePriced on request
- Enterprise AIPriced on request
- UltimatePriced on request
RazorSync
- Solo$90 a month
- Team$225 a month
- Pro$499 a month
- EnterprisePrice not published
- EnterprisePriced on request
In their own words
Odyssee Field Service
Odyssee Field Service, presented as Wello Solutions, is field service management software for companies handling installation, maintenance, and repair. Teams can create, assign, track, and complete work orders with service reports. Scheduling includes drag-and-drop and provisional planning, recurring schedules, technician and work-order geolocation, routing, and travel-time information. The technician app supports offline work-order execution and customer signatures. The software is listed for Android, iOS, web, and Windows, and includes vehicle dispatch, territory management, board schedule views, and live location tracking. Wello describes a documented API and more than 3,000 no-code integrations through Zapier; a described case connects it with Odoo. Listed safeguards include SSL encryption, Microsoft Azure hosting, and regular assessments by third-party security firms. Plans require a minimum of three users. Essential is €35/user/mo and Advanced is €59/user/mo; Expert is €89/user/mo when billed annually. A free trial is available, but there is no free plan.