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Resgrid

resgrid.com

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Spec score 8.9 #1 of 27 in Dispatch Management Software

What it is

Resgrid is an open-source dispatch and operations platform that brings calls, personnel, vehicles, and communications together. Its computer-aided dispatch tools support creating, assigning, tracking, and closing calls, with notifications and reporting. Teams can manage personnel and units, schedules, maps, messages, training, and workflow automation. Workflows can send notifications through email, SMS, Slack, Teams, or Discord; call REST APIs or webhooks; and upload files to storage services. Resgrid supports Teltonika, Queclink, and Jimi/Concox vehicle GPS trackers, plus an integration path through Traccar. Five role-focused apps are available: Responder, Unit, IC, Dispatch, and BigBoard. The platform can be hosted on customer servers; Resgrid says communications use 256-bit TLS and stored data is encrypted with AES-256. The free plan supports up to 10 entities, but is limited to North American customers on the US-West data center and does not include SMS. Resgrid was founded in 2012 and is headquartered in South Lake Tahoe, California.

Spec sheet

What it does
Resgrid is an open-source computer-aided dispatch and logistics, communication and management platform for first responders, emergency services, businesses and industrial teams.Read 15 Oct 2026 · resgrid.com
Product
Resgrid is an open-source dispatch and operations platform that brings dispatch, people, vehicles, and communications together.Read 30 Sep 2026 · resgrid.com
API
The v4 API uses JWT authentication with OpenID Connect and documents workflow, contact verification, user-defined fields, calendar export and custom-map APIs.Read 15 Oct 2026 · docs.resgrid.com
Integrations
Its workflow engine can send notifications through email, SMS, Slack, Teams, or Discord; call REST APIs or webhooks; and upload files to several storage services.Read 30 Sep 2026 · resgrid.com
Security
The security page states that client and API communications use 256-bit TLS and stored data is encrypted with AES-256.Read 30 Sep 2026 · resgrid.com
License
The public Resgrid repositories and documentation identify the software as Apache License 2.0.Read 15 Oct 2026 · github.com
Headquarters
South Lake Tahoe, California, United StatesRead 28 Sep 2026 · resgrid.com
Founded
2012Read 28 Sep 2026 · resgrid.com
API reference
A public Swagger interface exposes the v4 OpenAPI specification and endpoint operations.Read 15 Oct 2026 · api.resgrid.com
Apps
The documented suite has five role-focused apps: Responder, Unit, Dispatch, Big Board and Relay.Read 15 Oct 2026 · docs.resgrid.com
AVL and unit control
It provides real-time GPS tracking, more than 13 unit statuses, role-based staffing, ETA calculation and fleet management.Read 15 Oct 2026 · resgrid.com
Company facts
LinkedIn lists Resgrid, LLC as a Carson City, Nevada software-development partnership founded in 2012 with 2–10 employees.Read 15 Oct 2026 · linkedin.com
Company origin
Resgrid says its origin was a May 22, 2012 wildfire response that exposed coordination problems, followed by founding by Shawn Jackson and Jason Jarrett.Read 15 Oct 2026 · resgrid.com
Compliance status
Resgrid says it is working toward SOC 2 Type 1 and Type 2 reports and offers an Advanced Data Protection add-on required for a HIPAA BAA.Read 15 Oct 2026 · resgrid.com
Dispatch
Its CAD features include creating, assigning, tracking, and closing calls with multi-channel notifications and reporting.Read 30 Sep 2026 · resgrid.com
Dispatching
The platform supports creating, dispatching, managing and closing calls with notifications, GPS handling and analytics.Read 15 Oct 2026 · resgrid.com
Documentation depth
The docs cover setup guides, web modules, administration, self-hosting, APIs, SSO/SCIM, development setup, architecture and sizing.Read 15 Oct 2026 · docs.resgrid.com
Funding
Crunchbase lists one seed funding round and names founder Shawn Jackson as the investor, while withholding the amount.Read 15 Oct 2026 · crunchbase.com
Hardware GPS
Vehicle trackers from Teltonika, Queclink and Jimi/Concox are supported, with Traccar offered as a broader integration path.Read 15 Oct 2026 · resgrid.com
HIPAA
Resgrid says it requires the Advanced Data Protection add-on before signing a HIPAA Business Associate Agreement and says the add-on alone does not make an organization HIPAA compliant.Read 30 Sep 2026 · resgrid.com
Limit: clinical EMS scope
FitGap says agencies needing NEMSIS-compliant ePCR, monitor vitals or hospital handoffs need a separate patient-care product.Read 15 Oct 2026 · us.fitgap.com
Limit: iOS access
An Apple reviewer reported being unable to log in and said repeated attempts to contact support did not reach a person.Read 15 Oct 2026 · apps.apple.com
Limit: mobile usability
Google Play reviewers reported needing double taps, screen glitches and an update that prevented status or information changes.Read 15 Oct 2026 · play.google.com
Mapping
Live maps include stations, calls, AVL, personnel, points of interest, custom layers, geofences and routing.Read 15 Oct 2026 · resgrid.com
Messaging and voice
Built-in messaging, real-time chat, RSVP tracking, push-to-talk channels and multi-channel notifications are available.Read 15 Oct 2026 · resgrid.com
Mobile and role apps
Resgrid offers five role-focused apps—Responder, Unit, IC, Dispatch, and BigBoard—and identifies iOS, Android, and web among their platforms.Read 30 Sep 2026 · resgrid.com
Notable news
The Apple listing records a major Responder overhaul using a new mobile technology stack and improved push-to-talk in its version history.Read 15 Oct 2026 · apps.apple.com
Open source and hosting
Resgrid says its platform is open source and can be hosted by customers on their own servers.Read 30 Sep 2026 · resgrid.com
Operations
The platform includes personnel and unit management, scheduling, mapping, messaging, training, and workflow automation.Read 30 Sep 2026 · resgrid.com
Personnel management
Personnel tools cover rosters, live statuses, certifications, training quizzes, calendar scheduling and granular permissions.Read 15 Oct 2026 · resgrid.com
Praise: support
An Apple reviewer praised quick responses and resolution of technical issues, while another 2025 reviewer said support replied quickly.Read 15 Oct 2026 · apps.apple.com
Praise: volunteer-agency fit
FitGap describes an operations-first design, built-in multi-channel alerting and responder check-in suited to volunteer and small combination agencies.Read 15 Oct 2026 · us.fitgap.com
Pricing limits
The free tier supports up to 10 entities and is available only to North American customers on the US-West data center; free-plan SMS is unavailable.Read 30 Sep 2026 · resgrid.com
Rating on Apple App Store
4.4 out of 5 from 7 ratings for Resgrid Responder.Read 15 Oct 2026 · apps.apple.com
Rating on G2
0.0 out of 5 from 0 reviews.Read 15 Oct 2026 · g2.com
Rating on GetApp
0.0 out of 5 from 0 reviews; the listing displays no user reviews.Read 15 Oct 2026 · getapp.com
Rating on Google Play
4.3 out of 5 from 24 reviews for Resgrid Responder.Read 15 Oct 2026 · play.google.com
Rating on Software Advice
No rating from 0 reviews; the page says no reviews yet.Read 15 Oct 2026 · softwareadvice.com
Rating on SoftwareWorld
Not rated out of 5 from 0 approved reviews.Read 15 Oct 2026 · softwareworld.co
Records management
The documented platform includes incident records, prevention, investigations, analytics, disclosure, NERIS reports, inspections and permits.Read 15 Oct 2026 · docs.resgrid.com
Security controls
The security page describes role-based permissions, SAML/OIDC SSO, SCIM provisioning, TOTP two-factor authentication and up to seven years of audit history.Read 15 Oct 2026 · resgrid.com
Security encryption
Resgrid states that network traffic uses 256-bit TLS and stored data uses AES-256 encryption.Read 15 Oct 2026 · resgrid.com
Self-hosting
Resgrid can run on customer infrastructure using Docker, Kubernetes, a Windows laptop or the Incident Command Kit, including offline or air-gapped deployments.Read 15 Oct 2026 · docs.resgrid.com
Shift management
Departments can create shifts, allow self-service signup, run trade workflows and connect shifts to dispatch.Read 15 Oct 2026 · resgrid.com
SSO and provisioning
Enterprise identity features support OIDC, SAML 2.0, SCIM 2.0, automatic provisioning, account linking and security policies.Read 15 Oct 2026 · docs.resgrid.com
Support and updates
The pricing page says hosted Resgrid is updated weekly, and the site provides a knowledge center and support-ticket submission link.Read 30 Sep 2026 · resgrid.com
Support model
Hosted users receive portal support, open-source users can use public GitHub issues, and paid subscriptions add guaranteed response times and training.Read 15 Oct 2026 · resgrid.com
System sizing
Documentation gives sizing bands of up to 50 active elements for micro/test, 1,000 for small, 5,000 for medium and 10,000 for large deployments.Read 15 Oct 2026 · docs.resgrid.com
Workflow automation
Visual workflows can react to system events and call external APIs or send email, SMS, Teams, Slack and Discord messages.Read 15 Oct 2026 · docs.resgrid.com

Plans and prices

Free Free Up to 10 entities · US-West/North America only · Push notifications and email; no SMS Read 30 Sep 2026 · resgrid.com
Free tier Free forever up to 10 entities · hosted Resgrid Read 15 Oct 2026 · resgrid.com
Push-To-Talk Addon $35 a month monthly per 10-user pack two-way IP voice · up to 50 channels · Android, iOS and web Read 15 Oct 2026 · resgrid.com
Enhanced AI $95 a month monthly per department; paid plan required uncapped Admin Assist · assistant and command-board questions · report and briefing drafts · call briefs Read 15 Oct 2026 · resgrid.com
Readiness Pro $150 a month monthly per department preventive maintenance · work orders · parts, labor and vendor costs · readiness reports Read 15 Oct 2026 · resgrid.com
Business Ops $250 a month monthly per department invoicing · Stripe payments · contracts and bids · Cal OES MARS preparation · workforce costing Read 15 Oct 2026 · resgrid.com
Advanced Data Protection $1,950 a year yearly per department PHI/PII field encryption · separate department keys · step-up MFA · redacted workflows and BigBoard · required for HIPAA BAA Read 15 Oct 2026 · resgrid.com
Basic Support $2,499 a year yearly private support portal · 3 critical tickets/year · unlimited non-critical tickets · 3-business-day critical response · self-hosted installation support Read 15 Oct 2026 · resgrid.com
Standard Support $4,999 a year yearly 10 critical tickets/year · unlimited non-critical tickets · 2-business-day critical response · one live training session · hosted onboarding Read 15 Oct 2026 · resgrid.com
Premium Support $9,999 a year yearly 25 critical tickets/year · 1-business-day critical response · four live training sessions · 10 hands-on hours · named support contact Read 15 Oct 2026 · resgrid.com
Premium + SLA $19,999 a year yearly 24/7 system-down coverage · one-hour response · 99.9% uptime commitment · after-hours emergency line Read 15 Oct 2026 · resgrid.com

Every Resgrid plan and price →

Strong points and limits

Strong points

  • Creates, assigns, tracks, and closes dispatch calls.
  • Workflows can notify through email, SMS, Slack, Teams, or Discord.
  • Supports several vehicle GPS tracker brands.
  • Offers five role-focused apps.
  • Customer-hosted deployment is available.

Limits

  • Free tier is limited to 10 entities.
  • Free tier is restricted to North America on US-West.
  • Free plan does not include SMS.
  • HIPAA BAA requires the Advanced Data Protection add-on.

Who it suits

Resgrid suits teams that coordinate calls, responders, vehicles, and communications, including organizations wanting customer-hosted operation. The free tier may suit North American customers with no more than 10 entities who can work without SMS.

Resgrid in depth

Read the full write-up

Resgrid is an open-source dispatch and operations platform for organizations coordinating calls, responders, vehicles, and communications. It is best suited to teams that need dispatch and field workflows together and want the option to host the software themselves. The breadth is compelling, but the free tier is tightly capped and HIPAA-related use brings a substantial annual add-on.

Overview

Resgrid brings computer-aided dispatch together with personnel and unit management, scheduling, mapping, messaging, training, and workflow automation. Dispatchers can create, assign, track, and close calls, with notifications and reporting built around that lifecycle. Calendar scheduling and live location tracking extend coordination into the field; the combination is more useful to operational teams than a dispatch-only tool, though it also means organizations should weigh the scope against their actual needs.

Five role-focused apps—Responder, Unit, IC, Dispatch, and BigBoard—are offered for iOS, Android, and web. The platform is open source and can run on customer servers, an important option for organizations that prefer to control hosting. Hosted Resgrid is updated weekly, and the site provides a knowledge center and support-ticket submission.

Key features

Workflow connections and vehicle location

The workflow engine can notify through email, SMS, Slack, Teams, or Discord, call REST APIs or webhooks, and upload files to several storage services. Native support for Teltonika, Queclink, and Jimi/Concox vehicle GPS trackers, plus a Traccar integration path, gives teams named routes for bringing vehicle location into operations. This is a practical strength for organizations already using those devices or services; the free plan, however, has no SMS.

Security and HIPAA conditions

Client and API communications use 256-bit TLS, while stored data is encrypted with AES-256. Resgrid requires its Advanced Data Protection add-on before signing a HIPAA Business Associate Agreement; the add-on alone does not make an organization HIPAA compliant. Resgrid says it is working toward SOC 2 Type 1 and Type 2 reports and strengthening HIPAA readiness, so organizations with compliance obligations should evaluate those conditions carefully rather than treating the encryption claims as a compliance guarantee.

Pricing

Resgrid uses a freemium model. The Free plan costs nothing and supports up to 10 entities, with push notifications and email but no SMS. It is limited to North American customers on the US-West data center, making it a constrained starting point rather than a broadly available free deployment.

PlanPriceWhat it adds and who it suitsPush-To-Talk Addon$35 a month, billed per 10-user pack monthlyTwo-way IP voice, up to 50 channels, on Android, iOS, and web. A fit for teams that need voice channels; the per-pack billing makes user count relevant.Enhanced AI$95 a month, billed per department monthlyRequires a paid plan; adds private AI answers and drafts with a monthly usage budget and no overage charges. It is an optional department-level addition, not a standalone entry plan.Readiness Pro$150 a month, billed per department, including on an annual planAdds preventive maintenance scheduling, work orders, and parts, labor, and vendor cost tracking. It suits departments that need asset-readiness and maintenance workflows.Business Ops$250 a month, billed per department, including on an annual planAdds invoicing, contractor billing, cost recovery, and online payments through the organization’s Stripe account. It is aimed at departments that need financial workflows alongside operations.Advanced Data Protection$1,950 a year, billed per department yearlyAdds field-level encryption for PHI and PII, per-department keys, and step-up MFA; required for Resgrid to sign a HIPAA BAA. The annual per-department cost is a significant commitment, and it does not itself establish HIPAA compliance.The free plan’s entity, geography, and messaging limits are material trade-offs; teams outside its service region or needing SMS must look beyond it. Paid add-ons are priced around users or departments, so total cost depends on the size and structure of the operation. Custom pricing applies where no plan price is given.

Platforms

Resgrid supports Android, iOS, web, Windows, Linux, and macOS, as well as API access and self-hosted deployment. That range gives organizations choices across mobile field work, desktop access, integrations, and customer-managed hosting.

Who it's for

Resgrid is a strong candidate for public-safety and operational teams that coordinate people, units, vehicles, and calls in one workflow, particularly when role-specific apps, GPS integrations, or self-hosting matter. It is less suitable for teams seeking an unrestricted free service, organizations outside North America that need the free tier, or buyers expecting the Advanced Data Protection add-on alone to satisfy compliance requirements.

Pros and cons

Pros: Dispatch, resource management, scheduling, mapping, messaging, training, and automation share one platform, reducing the need to split core coordination across separate tools.

Pros: Five role-focused apps and named GPS hardware support provide concrete options for field and vehicle workflows.

Pros: Open-source code and customer-hosted deployment give organizations a hosting choice beyond the hosted service.

Cons: The free tier is capped at 10 entities, restricted to North America on US-West, and excludes SMS, limiting its use for larger or geographically distant teams.

Cons: The $1,950 a year, per-department Advanced Data Protection add-on is required for a HIPAA BAA, and the add-on is not itself a compliance guarantee.

Cons: Several add-ons are billed per department or user pack, so an organization’s operating structure affects what the listed monthly prices mean in total.

Alternatives

For dispatch and delivery businesses, Onro offers a free demo plan with unlimited orders, users, and drivers, alongside Android, iOS, web, and API platforms; choose it when those delivery-oriented limits and platforms are a better fit than Resgrid’s entity-capped operations model. Fieldified has a free plan with scheduling, invoicing, CRM, and reporting, plus a $49 a month Basic plan billed for five users; it is worth considering when those business functions are the priority. Super Dispatch offers a free Carrier TMS Lite plan with a driver app, limited carrier dashboard, and loadboard, but no advanced reporting or automated invoicing; choose it when carrier transport management is the narrower need.

Odyssee Field Service has a paid Essential plan at €35 a month per user, with a minimum of three users, and is an option for businesses seeking field-service software on Android, iOS, web, or Windows. Shipday provides a free Basic plan for up to 300 orders per month and 10 driver accounts, making it an alternative for smaller delivery operations. TaxiMobility is a paid option with a Professional plan at $14 a month per driver plus white-label cost, capped at 50 drivers; its driver and customer apps cost extra. Haul-IT is another paid alternative for Android, iOS, and Windows.

Dispatch offers a Pro plan at $139 a month for suggested teams of one to 10 users, with unlimited jobs and appointments, and a Plus plan at $267 a month for suggested teams of 10 to 20; choose it when those job and appointment terms better match your operation. Browse Dispatch Software or Dispatch Management Software for more options in those categories.

Verdict

Choose Resgrid if your organization needs dispatch, field coordination, and operational workflows in one open-source platform, especially when self-hosting or its role apps and GPS integrations matter. Its main drawback is the divide between a geographically restricted, entity-capped free tier and paid department-level add-ons, with a steep annual cost for the HIPAA BAA prerequisite. Teams needing unrestricted free access or a simpler, narrower dispatch tool should look elsewhere.

Verdict

Resgrid combines dispatch, operations workflows, and role-focused apps with customer-hosted deployment. Its free tier has geographic, entity-count, and SMS limits; HIPAA-related use also requires the specified add-on.

Where Specifiction places it

Alternatives to ResgridAll alternatives →