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ServicePower

servicepower.com

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Spec score 8.8 #12 of 95 in Field Service Management Software

What it is

ServicePower is web-based software for managing field service work across employed, contracted, or blended workforces. Its listed capabilities include route optimization, customer portals, invoicing, and payments. Employed Workforce combines scheduling and mobile access with customer self-service, work order management, analytics, and Vision AI. Contracted Workforce includes dispatch, contractor reimbursement, contractor management and compliance, customer self-service, work order management, and analytics. Blended Workforce brings together scheduling, mobile access, dispatch, contractor reimbursement, contractor management and compliance, and customer self-service. ServicePower HUB covers work order management, warranty and cash-on-demand job management, parts ordering, payment processing, estimates, and invoices. The software runs on the web. ServicePower offers a free plan, with pricing on request. The maker is based in McLean, Virginia, United States.

Spec sheet

What it does
ServicePower is a field-service and mobile-workforce platform covering scheduling, routing, dispatch, contractor management, warranty claims, and business intelligence.Read 15 Oct 2026 · getapp.com
Product
ServicePower describes itself as an AI-powered field service management platform for enterprise organizations managing employed, contracted, or blended workforces.Read 7 Oct 2026 · servicepower.com
Free plan
YesRead 21 Sep 2026 · servicepower.com
API
The PlusOne Solutions API uses REST endpoints over HTTP with JSON payloads and JWT authentication, and supports compliance data such as screening, insurance, licenses, and verification.Read 7 Oct 2026 · servicepower.com
Integrations
Workforce Connectors and APIs connect ServicePower with CRM, ERP, workforce-management, customer, contractor, and other enterprise systems.Read 15 Oct 2026 · servicepower.com
Security
The Trust Center lists SOC 1 Type II and SOC 2 Type II attestations and describes encryption in transit and at rest, access controls, and ongoing monitoring.Read 7 Oct 2026 · servicepower.com
Support
The site directs servicers to a dedicated help center and lists customer support through its support portal.Read 7 Oct 2026 · servicepower.com
Headquarters
McLean, Virginia, United StatesRead 28 Sep 2026 · servicepower.com
Founded
G2 lists ServicePower as serving customers since 1996.Read 15 Oct 2026 · g2.com
Analytics
Configurable dashboards and reports provide operational and KPI analytics for field-workforce management.Read 15 Oct 2026 · servicepower.com
Cloud infrastructure
ServicePower says its platform is developed and deployed on Amazon Web Services.Read 15 Oct 2026 · servicepower.com
Company experience
ServicePower says it has more than 30 years of experience in field service management.Read 7 Oct 2026 · servicepower.com
Company size and headquarters
LinkedIn lists ServicePower as privately held, headquartered in McLean, Virginia, with 201–500 employees.Read 15 Oct 2026 · linkedin.com
Contractor management
ServicePower supports contractor vetting, onboarding, credentialing, and ongoing compliance management.Read 15 Oct 2026 · servicepower.com
Contractor reimbursement
The system supports payment adjudication, validation, auditing, invoicing, warranty-claim processing, and contractor reimbursement.Read 15 Oct 2026 · servicepower.com
Customer portal
YesRead 21 Sep 2026 · servicepower.com
Customer self-service
A brandable portal lets customers schedule, reschedule, or cancel appointments and view live job-status updates.Read 15 Oct 2026 · servicepower.com
Dispatch
Dispatch automatically assigns contracted workers according to customer-defined qualification and priority criteria.Read 15 Oct 2026 · servicepower.com
Documentation and support
Servicers can search a knowledge base and how-to guides inside ServicePower HUB and submit support tickets through Atlassian-hosted portals.Read 15 Oct 2026 · servicepower.com
Google Play availability
ServicePower Field Service is listed for Android with 100+ downloads; the listing says it collects location, photos/videos, and device identifiers, encrypts data in transit, and cannot delete collected data.Read 15 Oct 2026 · play.google.com
Hosting
ServicePower says its platform is developed and deployed on Amazon Web Services.Read 7 Oct 2026 · servicepower.com
Invoicing and payments
YesRead 21 Sep 2026 · servicepower.com
Legal entity
The Android listing identifies the developer as SERVICEPOWER BUSINESS SOLUTIONS LIMITED, registered at Petersgate House in Stockport, United Kingdom.Read 15 Oct 2026 · play.google.com
Limit: change process and mobile adoption
Gartner Peer Insights feedback cites lengthy change requests, limited configurability, and low mobile-app adoption.Read 15 Oct 2026 · gartner.com
Limit: legacy administration
A Software Advice reviewer reports that SPManager is clunky, requires older Java versions, and can create network-application conflicts.Read 15 Oct 2026 · softwareadvice.com
Limit: slow customization
G2 and Capterra review summaries identify slow development, delayed customization, and integration or performance issues as recurring concerns.Read 15 Oct 2026 · g2.com
Mobile access
The mobile workforce experience exposes parts, pricing, daily schedules, payment processing, and signature capture to field employees.Read 15 Oct 2026 · servicepower.com
Named connectors
The vendor lists out-of-the-box connectors for LG Electronics, GE Appliances, Whirlpool, A&E, Samsung, and Electrolux.Read 15 Oct 2026 · servicepower.com
Notable news: acquisition
ServicePower announced completion of its PlusOne Solutions acquisition on June 6, 2025, combining field-service, contractor-compliance, background-screening, and onboarding capabilities.Read 15 Oct 2026 · servicepower.com
Praise: ease and visibility
G2 reviewers repeatedly mention ease of use, real-time updates, and improved operational visibility.Read 15 Oct 2026 · g2.com
Praise: scheduling and optimization
Software Advice reviewers praise intelligent scheduling, route optimization, technician productivity, reporting, and customer visibility.Read 15 Oct 2026 · softwareadvice.com
Praise: support
Software Advice reviewers commonly describe the support staff as strong and responsive.Read 15 Oct 2026 · softwareadvice.com
Privacy compliance
The Trust Center lists GDPR, UK GDPR, EU Standard Contractual Clauses, CCPA, and applicable US state privacy laws.Read 7 Oct 2026 · servicepower.com
Public API
ServicePower advertises open APIs for customized, real-time data synchronization and robust APIs for enterprise integrations.Read 15 Oct 2026 · servicepower.com
Rating on Capterra
4.4 out of 5 from 9 reviewsRead 15 Oct 2026 · capterra.com
Rating on G2
4.4 out of 5 from 18 reviewsRead 15 Oct 2026 · g2.com
Rating on Gartner Peer Insights
4.1 out of 5 from 0 reviews shown on the current pageRead 15 Oct 2026 · gartner.com
Rating on GetApp
4.4 out of 5 from 9 reviewsRead 15 Oct 2026 · getapp.com
Rating on Software Advice
4.4 out of 5 from 9 ratingsRead 15 Oct 2026 · softwareadvice.com
Rating on TrustRadius
9 out of 10 from 1 reviewRead 15 Oct 2026 · trustradius.com
Route optimization
YesRead 21 Sep 2026 · servicepower.com
Schedule optimization
Its scheduling engine continuously re-optimizes during the day using factors such as skills, location, availability, traffic, parts, and service-level requirements.Read 15 Oct 2026 · servicepower.com
Scheduling
The employed-workforce solution includes scheduling tools to help operations teams manage schedules and workforce efficiency.Read 7 Oct 2026 · servicepower.com
Security certifications
The trust center states SOC 1 Type II and SOC 2 Type II attestations and support for GDPR, UK GDPR, EU Standard Contractual Clauses, CCPA, and other US state privacy laws.Read 15 Oct 2026 · servicepower.com
Security controls
Stated controls include encryption in transit and at rest, access safeguards, internal policies, physical and technical protections, and ongoing monitoring.Read 15 Oct 2026 · servicepower.com
Target users
The company says its platform serves enterprise field service organizations and supports high-volume operations, large technician and contractor networks, and customer-facing workflows.Read 7 Oct 2026 · servicepower.com
Vision AI
Vision AI provides job and asset visibility with real-time quality feedback intended to reduce risk and improve compliance.Read 15 Oct 2026 · servicepower.com
Work-order management
The platform automates work-order creation, appointment search, booking, and related routine tasks.Read 15 Oct 2026 · servicepower.com

Plans and prices

Employed Workforce Priced on request per technician or per adjuster Scheduling · Mobile Access · Customer Self-Service · Work Order Management · Analytics · Vision AI Read 15 Oct 2026 · servicepower.com
Contracted Workforce Priced on request per transaction or service event Dispatch · Contractor Reimbursement · Contractor Management and Compliance · Customer Self-Service · Work Order Management · Analytics · Vision AI Read 15 Oct 2026 · servicepower.com
Blended Workforce Priced on request contact vendor Scheduling · Mobile Access · Dispatch · Contractor Reimbursement · Contractor Management and Compliance · Customer Self-Service · Work Order Management · Analytics · Vision AI Read 15 Oct 2026 · servicepower.com
ServicePower HUB Free free Work-order receipt and completion · Warranty and cash-on-demand job management · Technician assignment by availability and capacity Read 15 Oct 2026 · servicepower.com

Every ServicePower plan and price →

Strong points and limits

Strong points

  • Route optimization is included.
  • Customer portal is listed.
  • Plans address employed and contracted teams.
  • HUB includes parts ordering and payment processing.

Limits

  • Runs on web only.
  • Prices are available on request.

Who it suits

ServicePower suits field service organizations coordinating employed teams, contractors, or a mix of both. Its listed plans cover scheduling, dispatch, customer self-service, work orders, and payment-related tasks.

ServicePower in depth

Read the full write-up

ServicePower is an enterprise field service platform for organizations coordinating employed technicians, contractors, or both. It is best suited to high-volume operations with large field networks and customer-facing workflows. Its distinct workforce plans and transaction-focused HUB cover a broad range of service work, but custom pricing makes it a less direct fit for buyers who need to compare costs upfront.

Overview

ServicePower brings workforce coordination and work-order operations together, with route optimization, a customer portal, invoicing, and payments among its capabilities. The breadth is useful for organizations that want to manage field jobs and customer transactions in one platform. The main choice is how to organize the work: around employees, contractors, a blend of both, or HUB’s work-order and payment workflows.

Key features

Scheduling, dispatch, and mobile work

The Employed Workforce offering includes scheduling, mobile access, work-order management, customer self-service, analytics, and Vision AI. Mobile tools give workers job and customer information, schedules, live job-status and traffic updates, and parts details, alongside estimates, invoices, signatures, and payments. That makes the mobile workflow relevant beyond dispatch, particularly where field staff need to handle customer-facing steps on site.

Blended Workforce combines scheduling and mobile access with dispatch, contractor reimbursement, contractor management and compliance, and customer self-service. It is the clearest match for teams coordinating employees and contractors together. Contracted Workforce is priced per transaction or service event and lets buyers choose capabilities, which may suit variable contractor workloads, but requires buyers to weigh usage-based costs against their expected job volume.

Vision AI and integrations

Vision AI analyzes field images for assets, issues, and anomalies, and can prompt corrective measures in real time or after a job. That can help operations respond to problems surfaced in the field, though its value depends on a workflow that can act on those findings. APIs and workforce connectors link operations with CRM and ERP platforms, workforce management systems, customer and contractor applications, and other business systems. The PlusOne Solutions API uses REST over HTTP with JSON and JWT authentication, and supports compliance data such as screening, insurance, licenses, and verification.

HUB and business safeguards

ServicePower HUB focuses on work orders, warranty and cash-on-demand job management, parts ordering, payment processing, estimates, and invoices. It is a more targeted fit for organizations centered on those workflows than the workforce plans. ServicePower says its platform is developed and deployed on Amazon Web Services. Its Trust Center lists SOC 1 Type II and SOC 2 Type II attestations, encryption in transit and at rest, access controls, and ongoing monitoring; it also lists GDPR, UK GDPR, EU Standard Contractual Clauses, CCPA, and applicable US state privacy laws.

Pricing

ServicePower offers a free plan, but the workforce and HUB plan prices are custom pricing. Buyers should match the offering to their operating model before requesting a quote; the public plan descriptions do not provide a basis for comparing total costs.

Employed Workforce: Scheduling, mobile access, customer self-service, work-order management, analytics, and Vision AI. It fits organizations managing their own technicians.

Contracted Workforce: Per-transaction or service-event pricing, with a choice of capabilities. This can align spending with contractor activity, but makes cost dependent on transaction volume.

Blended Workforce: Scheduling, mobile access, dispatch, contractor reimbursement, contractor management and compliance, and customer self-service. It is designed for operations combining employees and contractors.

ServicePower HUB: Work-order management, warranty and cash-on-demand job management, parts ordering, payment processing, estimates, and invoices. It suits teams focused on job and transaction workflows.

The free plan provides an entry point, but no plan-specific caps or terms are given. That leaves buyers unable to judge its capacity for a particular operation before engaging with ServicePower.

Platforms

ServicePower supports Android, iOS, and web access, and provides an API. Mobile availability matters for field workers who need job details, schedules, and customer transaction tools away from the office; the API supports connections with other operational systems.

Who it's for

ServicePower is aimed at enterprise field service organizations, especially those running high-volume operations, large technician or contractor networks, and customer-facing workflows. Its workforce-specific plans make it a stronger fit when the distinction between employed, contracted, and blended teams shapes day-to-day operations. Smaller teams seeking straightforward, upfront pricing may find the custom-priced plans harder to assess.

Pros and cons

Pros: Separate plans address employed, contracted, and blended workforces, so buyers can choose a model that reflects how jobs are staffed.

Pros: Mobile tools cover job execution and customer transactions, including estimates, invoices, signatures, and payments.

Pros: Vision AI can identify field issues and anomalies and trigger corrective measures, while integrations and the API support connections across business systems.

Cons: Custom pricing across the named plans makes upfront cost comparisons difficult.

Cons: Contracted Workforce uses per-transaction or service-event pricing, so costs may vary with activity.

Cons: The free plan has no stated caps or terms, making its practical fit difficult to gauge.

Alternatives

For a narrower warranty focus, Warranty Management is a category to compare. Buyers focused more specifically on job coordination can also review Dispatch Management Software and Dispatch Software. For service businesses centered on appliance repair, see Appliance Repair Software; for a broader category comparison, see Field Service Management Software.

Dyrect is a web-based freemium alternative with a free tier capped at one business user, one brand or store, and 100 lifetime credits; its Registration plan costs $19 a month. Choose it instead if those stated limits and monthly price suit a smaller, credit-based need better than ServicePower’s enterprise-oriented, custom-priced plans.

Oracle Yard Management is a paid alternative for Android, iOS, and web. Tavant Warranty Management is another paid Android, iOS, and web option, with module selection and custom quote pricing. Warranty Monkey, Zehntech Product Warranty Management, SAP Warranty Claim Processing, PTC Warranty, and ReverseLogix are also alternatives; their stated platforms and pricing models differ, so compare them if their respective product scopes are a better match.

Verdict

Choose ServicePower if you run an enterprise field operation whose employed, contracted, or blended workforce needs coordinated scheduling, dispatch, mobile work, and customer transactions. Its strongest case is the way separate workforce offerings address those operating models, backed by field-image analysis and business-system integrations. Look elsewhere if a published price or clear free-plan limits are essential to your decision.

Verdict

ServicePower covers field operations for several workforce models, with plan features ranging from scheduling and dispatch to payments and invoices. A free plan is available, while plan pricing requires a request.

Where Specifiction places it

Alternatives to ServicePowerAll alternatives →