ServicePower vs Zuper
ServicePower
servicepower.com
Zuper
zuper.coSide by side
| Figure | ServicePower | Zuper |
|---|---|---|
| Price from | Free | $299/mo |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 4 | 4 |
| Spec score · Field Service Management Software | 8.8 (#12) | 9.3 (#1) |
| Customer portal | Yes | Customers can review jobs, assets, quotes and contracts through a portal and receive automated SMS or email alerts. |
| Documentation and support | Servicers can search a knowledge base and how-to guides inside ServicePower HUB and submit support tickets through Atlassian-hosted portals. | The developer site provides guides, API reference, changelog, discussions and technical-support contact paths; product tiers include onboarding and support. |
| Headquarters | McLean, Virginia, United States | Sammamish, Washington, United States |
| Integrations | Workforce Connectors and APIs connect ServicePower with CRM, ERP, workforce-management, customer, contractor, and other enterprise systems. | Zuper advertises more than 60 integrations, including HubSpot, Salesforce, Zendesk, Zoho, QuickBooks, Xero, Stripe, Slack and SurveyMonkey. |
| Invoicing and payments | Yes | Yes |
| Rating on Capterra | 4.4 out of 5 from 9 reviews | 4.5 out of 5 from 56 reviews |
| Rating on G2 | 4.4 out of 5 from 18 reviews | 4.7 out of 5 from 152 reviews |
| Route optimization | Yes | Yes |
| Scheduling | The employed-workforce solution includes scheduling tools to help operations teams manage schedules and workforce efficiency. | Scheduling supports drag-and-drop calendars, customer rescheduling and technician assignment based on availability, proximity and skills. |
| Security | The Trust Center lists SOC 1 Type II and SOC 2 Type II attestations and describes encryption in transit and at rest, access controls, and ongoing monitoring. | Zuper states that it is ISO/IEC 27001:2022 certified and SOC 2 Type II compliant. |
| Security controls | Stated controls include encryption in transit and at rest, access safeguards, internal policies, physical and technical protections, and ongoing monitoring. | The product page states that role-based access protects customer data; the Android listing says data is encrypted in transit and no data is shared with third parties. |
| Support | The site directs servicers to a dedicated help center and lists customer support through its support portal. | Zuper’s product capabilities page says support is available through its online help center, email, and phone, with live demos and onboarding assistance. |
| What it does | ServicePower is a field-service and mobile-workforce platform covering scheduling, routing, dispatch, contractor management, warranty claims, and business intelligence. | Zuper is a cloud field-service platform covering customer requests, scheduling, dispatch, work orders, technician activity, invoicing, payments and reporting. |
| Work-order management | The platform automates work-order creation, appointment search, booking, and related routine tasks. | Administrators can maintain work-order details, maintenance schedules, custom checklists and workflows. |
Plans
ServicePower
- Employed WorkforcePriced on request
- Contracted WorkforcePriced on request
- Blended WorkforcePriced on request
- ServicePower HUBFree
Zuper
- Zuper Connect$299 a month
- EnterprisePriced on request
- GrowthPriced on request
- StarterPriced on request
In their own words
ServicePower
ServicePower is web-based software for managing field service work across employed, contracted, or blended workforces. Its listed capabilities include route optimization, customer portals, invoicing, and payments. Employed Workforce combines scheduling and mobile access with customer self-service, work order management, analytics, and Vision AI. Contracted Workforce includes dispatch, contractor reimbursement, contractor management and compliance, customer self-service, work order management, and analytics. Blended Workforce brings together scheduling, mobile access, dispatch, contractor reimbursement, contractor management and compliance, and customer self-service. ServicePower HUB covers work order management, warranty and cash-on-demand job management, parts ordering, payment processing, estimates, and invoices. The software runs on the web. ServicePower offers a free plan, with pricing on request. The maker is based in McLean, Virginia, United States.