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BigChange

bigchange.com

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Spec score 8.4 #6 of 27 in Dispatch Management Software

What it is

BigChange combines job management, scheduling, fleet tracking, customer service, and invoicing for UK field service businesses. Office tools include CRM, quotes, invoices, reporting, a sales pipeline, and alerts. Field staff can use a mobile app for assigned work, digital worksheets, risk assessments, proof of service, and timesheets; the platform also includes live tracking and driver behaviour monitoring. Through a customer portal, customers can request jobs, follow progress, and download job cards, with integrated payments and ETA alerts available. BigChange Lightning adds AI tools for business questions, engineer training, job preparation and documentation, customer summaries, messaging, and GPS time tracking. Integrations include Sage and Xero, with APIs and web services available for other connections. The product runs on the web, Android, and iOS. BigChange says it is headquartered in Leeds and serves trades such as plumbing and HVAC, drainage, utilities, fire and security, equipment hire, and electrical contracting. Pricing is by request; plan prices are not displayed.

Spec sheet

What it does
BigChange brings job management, scheduling, fleet tracking, customer service and invoicing together in one platform for UK field service businesses.Read 3 Oct 2026 · bigchange.com
Product
BigChange combines job management, scheduling, fleet tracking, customer service and invoicing in one platform for UK field service businesses.Read 3 Oct 2026 · bigchange.com
Intended users
BigChange says it serves trades and field service businesses, including plumbing and heating, drainage, utilities, fire and security, equipment hire, HVAC and electrical contracting.Read 3 Oct 2026 · bigchange.com
API
The BigChange Developer API supports connecting software, automating tasks and syncing data in real time, including through low-code tools such as Power Automate.Read 3 Oct 2026 · bigchange.com
Integrations
BigChange describes integrations with Sage and Xero and says APIs and web services can support optional integrations with ERP and other industry platforms.Read 3 Oct 2026 · bigchange.com
Support
BigChange says customers have 24/7 access to its UK-based RoadCrew support team, a customer success manager and training resources.Read 3 Oct 2026 · bigchange.com
Headquarters
Leeds, United KingdomRead 28 Sep 2026 · bigchange.com
Founded
2013Read 28 Sep 2026 · bigchange.com
Company
BigChange says it is headquartered in Leeds, United Kingdom, was founded in 2013 and is part of the Simpro Group.Read 3 Oct 2026 · bigchange.com
AI
BigChange Lightning includes AI tools for business intelligence, engineer training, job preparation, job documentation, customer summaries, messaging and GPS time tracking.Read 3 Oct 2026 · bigchange.com
AI tools
BigChange Lightning adds AI agents for business questions, engineer training, job preparation, job documentation, customer summaries, messaging and GPS time tracking.Read 3 Oct 2026 · bigchange.com
Customer portal
YesRead 20 Sep 2026 · bigchange.com
Customer tools
Customers can request jobs, track progress and download job cards through a customer portal; the platform also offers integrated payments and ETA alerts.Read 3 Oct 2026 · bigchange.com
Field features
Field tools include a mobile app, live tracking, digital worksheets, risk assessments, proof of service, timesheets and driver behaviour monitoring.Read 3 Oct 2026 · bigchange.com
Hosting
BigChange says its platform is hosted on Amazon Web Services and uses multi-region, multi-datacentre architecture.Read 3 Oct 2026 · bigchange.com
Mobile app
The BigChange app lets field staff complete assigned jobs while on the road and is available through the iOS App Store and Google Play Store.Read 3 Oct 2026 · support.bigchange.com
Mobile app compatibility
The BigChange app guide says users can download the app from the iOS App Store or Android Play Store.Read 3 Oct 2026 · support.bigchange.com
Office features
Office features include scheduling, CRM, quotes, invoices, reporting, sales pipeline and alerts.Read 3 Oct 2026 · bigchange.com
Pricing availability
The pricing page lists included features and extras but directs visitors to request pricing and does not display plan prices.Read 3 Oct 2026 · bigchange.com
Scheduling and tracking
The product includes job scheduling and live tracking as part of its plans.Read 3 Oct 2026 · bigchange.com
Security certifications
BigChange states it is certified for ISO 27001, ISO 9001, Cyber Essentials and SOC 2 Type 1.Read 3 Oct 2026 · bigchange.com
Security controls
BigChange says it is hosted on AWS, encrypts app-to-system communications, uses mobile device management on its tablets and conducts independent penetration testing.Read 3 Oct 2026 · bigchange.com
Who it is for
BigChange serves field service businesses including plumbing and HVAC, facilities management, drainage, utilities, fire and security, equipment rental and electrical contracting.Read 3 Oct 2026 · bigchange.com

Plans and prices

BigChange plans Priced on request Price by request · plans include support, CRM, job scheduling, mobile app, live tracking, quotes and invoices, business intelligence, and collaboration network · extras available Read 3 Oct 2026 · bigchange.com

Every BigChange plan and price →

Strong points and limits

Strong points

  • Combines scheduling, tracking, customer service, and invoicing
  • Customer portal supports job requests and progress tracking
  • Mobile app includes worksheets and proof of service
  • Integrates with Sage and Xero

Limits

  • Plan prices are available only by request
  • Pricing page does not display plan amounts

Who it suits

BigChange is aimed at field service and trades businesses that coordinate office teams, mobile staff, vehicles, and customer jobs. Its listed sectors include plumbing and HVAC, utilities, drainage, and equipment hire.

Verdict

BigChange brings office workflows, field tools, and customer-facing features into one platform. Businesses considering it will need to request pricing to see plan costs.

Where Specifiction places it

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