BigChange vs Roldesk
BigChange
bigchange.comRoldesk
roldesk.comSide by side
| Figure | BigChange | Roldesk |
|---|---|---|
| Price from | — | €39/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 1 | 5 |
| Spec score · Dispatch Management Software | 8.4 (#6) | 8.8 (#3) |
| API | The BigChange Developer API supports connecting software, automating tasks and syncing data in real time, including through low-code tools such as Power Automate. | Roldesk provides a versioned REST API using personal access tokens and scoped permissions. |
| Customer portal | Yes | Work orders, quotes and invoices can be shared through a link showing status, technician, ETA, photos, signatures and a printable invoice. |
| Headquarters | Leeds, United Kingdom | Madrid, Spain |
| Integrations | BigChange describes integrations with Sage and Xero and says APIs and web services can support optional integrations with ERP and other industry platforms. | The API documentation describes Zapier-style REST Hook integration and webhook subscriptions. |
| Mobile app | The BigChange app lets field staff complete assigned jobs while on the road and is available through the iOS App Store and Google Play Store. | The technician app supports assigned jobs, schedules, time and component logging, photos, on-site signatures, GPS shift tracking, and push notifications. |
| Product | BigChange combines job management, scheduling, fleet tracking, customer service and invoicing in one platform for UK field service businesses. | Roldesk is field-service software for dispatching work, tracking inventory and fleets, scheduling preventive maintenance, and giving customers portal access. |
| Support | BigChange says customers have 24/7 access to its UK-based RoadCrew support team, a customer success manager and training resources. | Roldesk says support is available by chat or email and that contact requests receive a reply within one business day. |
| What it does | BigChange brings job management, scheduling, fleet tracking, customer service and invoicing together in one platform for UK field service businesses. | Roldesk is a field-service management SaaS for dispatching technicians, work orders, inventory, preventive maintenance and customer portals. |
Plans
Roldesk
- FreeFree
- Starter€39 a month
- Advanced€99 a month
- Professional€179 a month
- CustomPriced on request
In their own words
BigChange
BigChange combines job management, scheduling, fleet tracking, customer service, and invoicing for UK field service businesses. Office tools include CRM, quotes, invoices, reporting, a sales pipeline, and alerts. Field staff can use a mobile app for assigned work, digital worksheets, risk assessments, proof of service, and timesheets; the platform also includes live tracking and driver behaviour monitoring. Through a customer portal, customers can request jobs, follow progress, and download job cards, with integrated payments and ETA alerts available. BigChange Lightning adds AI tools for business questions, engineer training, job preparation and documentation, customer summaries, messaging, and GPS time tracking. Integrations include Sage and Xero, with APIs and web services available for other connections. The product runs on the web, Android, and iOS. BigChange says it is headquartered in Leeds and serves trades such as plumbing and HVAC, drainage, utilities, fire and security, equipment hire, and electrical contracting. Pricing is by request; plan prices are not displayed.
Roldesk
Roldesk is field-service software for coordinating work orders, technicians, inventory, fleets, maintenance schedules, and customer updates. Its web backoffice provides dashboards, dispatch, scheduling, and reports without requiring downloads. Teams can create, schedule, assign, and track work orders in real time. Customers can use a shareable link to see job status, the assigned technician, estimated times, and photos. The technician app supports assigned jobs and schedules, time and component logging, photos, on-site signatures, GPS shift tracking, and push notifications; offline access is listed on the Free tier. Inventory can be organized across warehouses and assigned to work orders. Customer-approved quotes can become work orders and then invoices after completion. Roldesk is available on Android, iOS, and web. Its REST API supports scoped tokens and webhooks, and API access is available on Professional; token scopes cannot exceed the plan's allowance. Plans include Free at free and Starter at $39 a month (billed €39/mo+ VAT).