BigChange vs Resgrid
BigChange
bigchange.com
Resgrid
resgrid.comSide by side
| Figure | BigChange | Resgrid |
|---|---|---|
| Price from | — | $35/mo |
| Free plan | — | Yes |
| Free trial | — | — |
| Open source | — | Yes |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 1 | 11 |
| Spec score · Dispatch Management Software | 8.4 (#6) | 8.9 (#1) |
| API | The BigChange Developer API supports connecting software, automating tasks and syncing data in real time, including through low-code tools such as Power Automate. | The v4 API uses JWT authentication with OpenID Connect and documents workflow, contact verification, user-defined fields, calendar export and custom-map APIs. |
| Founded | 2013 | 2012 |
| Headquarters | Leeds, United Kingdom | South Lake Tahoe, California, United States |
| Integrations | BigChange describes integrations with Sage and Xero and says APIs and web services can support optional integrations with ERP and other industry platforms. | Its workflow engine can send notifications through email, SMS, Slack, Teams, or Discord; call REST APIs or webhooks; and upload files to several storage services. |
| Product | BigChange combines job management, scheduling, fleet tracking, customer service and invoicing in one platform for UK field service businesses. | Resgrid is an open-source dispatch and operations platform that brings dispatch, people, vehicles, and communications together. |
| Security controls | BigChange says it is hosted on AWS, encrypts app-to-system communications, uses mobile device management on its tablets and conducts independent penetration testing. | The security page describes role-based permissions, SAML/OIDC SSO, SCIM provisioning, TOTP two-factor authentication and up to seven years of audit history. |
| What it does | BigChange brings job management, scheduling, fleet tracking, customer service and invoicing together in one platform for UK field service businesses. | Resgrid is an open-source computer-aided dispatch and logistics, communication and management platform for first responders, emergency services, businesses and industrial teams. |
Plans
Resgrid
- FreeFree
- Free tierFree
- Push-To-Talk Addon$35 a month
- Enhanced AI$95 a month
- Readiness Pro$150 a month
- Business Ops$250 a month
- Advanced Data Protection$1,950 a year
- Basic Support$2,499 a year
- Standard Support$4,999 a year
- Premium Support$9,999 a year
In their own words
BigChange
BigChange combines job management, scheduling, fleet tracking, customer service, and invoicing for UK field service businesses. Office tools include CRM, quotes, invoices, reporting, a sales pipeline, and alerts. Field staff can use a mobile app for assigned work, digital worksheets, risk assessments, proof of service, and timesheets; the platform also includes live tracking and driver behaviour monitoring. Through a customer portal, customers can request jobs, follow progress, and download job cards, with integrated payments and ETA alerts available. BigChange Lightning adds AI tools for business questions, engineer training, job preparation and documentation, customer summaries, messaging, and GPS time tracking. Integrations include Sage and Xero, with APIs and web services available for other connections. The product runs on the web, Android, and iOS. BigChange says it is headquartered in Leeds and serves trades such as plumbing and HVAC, drainage, utilities, fire and security, equipment hire, and electrical contracting. Pricing is by request; plan prices are not displayed.
Resgrid
Resgrid is an open-source dispatch and operations platform that brings calls, personnel, vehicles, and communications together. Its computer-aided dispatch tools support creating, assigning, tracking, and closing calls, with notifications and reporting. Teams can manage personnel and units, schedules, maps, messages, training, and workflow automation. Workflows can send notifications through email, SMS, Slack, Teams, or Discord; call REST APIs or webhooks; and upload files to storage services. Resgrid supports Teltonika, Queclink, and Jimi/Concox vehicle GPS trackers, plus an integration path through Traccar. Five role-focused apps are available: Responder, Unit, IC, Dispatch, and BigBoard. The platform can be hosted on customer servers; Resgrid says communications use 256-bit TLS and stored data is encrypted with AES-256. The free plan supports up to 10 entities, but is limited to North American customers on the US-West data center and does not include SMS. Resgrid was founded in 2012 and is headquartered in South Lake Tahoe, California.