Aspect League vs Centrical
Aspect League
aspect.com
Centrical
centrical.comSide by side
| Figure | Aspect League | Centrical |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | — | Yes |
| Plans published | 0 | 1 |
| Spec score · Customer Service Gamification Software | 7.7 (#11) | 7.4 (#13) |
| Founded | 1973 | 2013 |
| Integrations | League has cross-functional integration with Aspect Workforce and Quality systems to keep connected solutions updated. | Centrical describes integrations with CRM, CCaaS, WFM, QA, LMS, HRIS, and voice-of-customer systems, as well as API, iFrame, and OEM embedding options. |
| Purpose | Aspect League is contact center gamification software that uses challenges, competition, and prizes to engage employees. | Centrical unifies frontline performance data and uses it to guide personalized coaching, learning, and practice, then measures outcomes. |
| Support | Aspect says its experts are available 24/7 across 27 languages and provide tiered case management. | Customer support is tiered according to project scope, with customer success resources including an admin learning program, Help Center, product updates, events, in-app notifications, and micro-tips. |
Plans
In their own words
Aspect League
Aspect League is a gamification product in the WorkforceOS platform for contact center teams. It uses competitions, challenges, points, and leaderboards to engage employees and encourage workplace productivity. Teams can run head-to-head duels, contests for agents or groups, and bracket-style tournaments, including customized challenges for learning and professional development. Real-time leaderboards show individual results, while the scoreboard collects personal, peer, and top scores. Employees can track configured KPIs, which can be created without professional services. Managers can use performance information for gamified coaching, schedule follow-ups, monitor progress, and attach lessons or surveys. League integrates with Aspect Quality for adaptive learning modules and with Aspect Workforce and Quality systems. Earned points can be spent on raffle tickets, auction items, or gift cards delivered by email through an integrated gift-card platform. Administrators can configure email or SMS notifications, alongside notices in the website or mobile app. League runs on Android, iOS, and web. Pricing is available on request.