Centrical

Spec sheet

Purpose

Centrical unifies frontline performance data and uses it to guide personalized coaching, learning, and practice, then measures outcomes.Read 3 Oct 2026 · centrical.com

Integrations

Centrical describes integrations with CRM, CCaaS, WFM, QA, LMS, HRIS, and voice-of-customer systems, as well as API, iFrame, and OEM embedding options.Read 3 Oct 2026 · centrical.com

Privacy

Centrical states that it adheres to GDPR and that user data is stored and processed only on EU-hosted servers as part of its GDPR compliance measures.Read 3 Oct 2026 · centrical.com

Support

Customer support is tiered according to project scope, with customer success resources including an admin learning program, Help Center, product updates, events, in-app notifications, and micro-tips.Read 3 Oct 2026 · centrical.com

Headquarters

New York City, New York, United States; offices in Tel Aviv, Israel and London, UKRead 28 Sep 2026 · centrical.com

Founded

2013Read 28 Sep 2026 · centrical.com

Company

Centrical says it was founded in 2013 and has headquarters in New York City and Israel.Read 3 Oct 2026 · centrical.com

AI role-play

AI personas adapt to practice scenarios and provide real-time scoring and feedback.Read 3 Oct 2026 · centrical.com

Core capabilities

The platform includes performance management, quality assurance, AI coaching, microlearning, AI role-play, gamification, and voice-of-employee tools.Read 3 Oct 2026 · centrical.com

Intended teams

Centrical presents solutions for contact centers, sales, learning and development, and frontline teams across industries including BPO, finance, energy, insurance, and hospitality.Read 3 Oct 2026 · centrical.com

Microsoft Teams

The Centrical Teams app lets licensed users check performance and game scores, access learning items, exchange kudos and badges, and receive daily push notifications in Teams.Read 3 Oct 2026 · centrical.com

Performance management

It combines KPIs, behavioral data, quality trends, and business goals into a view for employees and managers.Read 3 Oct 2026 · centrical.com

Pricing model

All Centrical licenses are priced per user, and the cost depends on the license type; buyers are asked to contact Centrical for pricing.Read 3 Oct 2026 · centrical.com

Security certification

Centrical says it is certified to ISO/IEC 27001 and has been audited for SOC 2 Type II compliance; its SOC 2 report is available on request.Read 3 Oct 2026 · centrical.com

Plans and prices

Every Centrical plan and price →

Where Specifiction places it

• Customer Service Gamification Software#13 of 267.4
• Sales Gamification Software#24 of 427.4
• Sales Performance Management Software#16 of 247.4
• Learning Gamification Software#33 of 477.4