Aspect League vs DialedIn Agent Gamification
Aspect League
aspect.comDialedIn Agent Gamification
getdialedin.comSide by side
| Figure | Aspect League | DialedIn Agent Gamification |
|---|---|---|
| Price from | — | $25/mo |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| Plans published | 0 | 4 |
| Spec score · Customer Service Gamification Software | 7.7 (#11) | 7.6 (#12) |
| Audience | Aspect presents League as part of its workforce engagement platform for contact centers. | DialedIn describes the feature as intended for high-volume outbound call centers. |
| Integrations | League has cross-functional integration with Aspect Workforce and Quality systems to keep connected solutions updated. | The integrations page lists Salesforce, HubSpot, Zoho, Slack, Microsoft Teams, DNC.com, Verint, NICE, Twilio, Vonage, RingCentral, Zendesk, Jira, Google, REST API, webhooks, and SDKs. |
| Purpose | Aspect League is contact center gamification software that uses challenges, competition, and prizes to engage employees. | Agent gamification presents visual dashboards with real-time call activity and a top-10 leaderboard to motivate agents. |
| Support | Aspect says its experts are available 24/7 across 27 languages and provide tiered case management. | The About page says technical support and ongoing training are available by phone or online. |
Plans
DialedIn Agent Gamification
- 200+ users$25 a month
- 100-199 users$39 a month
- 50-99 users$59 a month
- 5-49 users$69 a month
In their own words
Aspect League
Aspect League is a gamification product in the WorkforceOS platform for contact center teams. It uses competitions, challenges, points, and leaderboards to engage employees and encourage workplace productivity. Teams can run head-to-head duels, contests for agents or groups, and bracket-style tournaments, including customized challenges for learning and professional development. Real-time leaderboards show individual results, while the scoreboard collects personal, peer, and top scores. Employees can track configured KPIs, which can be created without professional services. Managers can use performance information for gamified coaching, schedule follow-ups, monitor progress, and attach lessons or surveys. League integrates with Aspect Quality for adaptive learning modules and with Aspect Workforce and Quality systems. Earned points can be spent on raffle tickets, auction items, or gift cards delivered by email through an integrated gift-card platform. Administrators can configure email or SMS notifications, alongside notices in the website or mobile app. League runs on Android, iOS, and web. Pricing is available on request.
DialedIn Agent Gamification
DialedIn Agent Gamification adds visual dashboards for real-time call activity and an individual top-10 leaderboard to a call-center platform. DialedIn describes it for high-volume outbound call centers, with agent analysis and agent summary reports available alongside leaderboard standings. A web portal provides dashboards, reports, and metrics that can be accessed on mobile devices; listed platforms are web and Windows. Every user tier includes the complete DialedIn platform and every feature. Software pricing is separate from telecom minutes: the 200+ users plan is $25 a month, 100–199 users is $39 a month, 50–99 users is $59 a month, and 5–49 users is $69 a month. Standard routing is listed at $0.0125 per minute pay-as-you-go. Integrations include Salesforce, HubSpot, Zoho, Slack, Microsoft Teams, Zendesk, and others. Support and ongoing training are offered by phone or online.