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SPECIFICTION
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DialedIn Agent Gamification

getdialedin.com

From $25/mo WebWindows
Visit getdialedin.com
Spec score 7.6 #12 of 26 in Customer Service Gamification Software

What it is

DialedIn Agent Gamification adds visual dashboards for real-time call activity and an individual top-10 leaderboard to a call-center platform. DialedIn describes it for high-volume outbound call centers, with agent analysis and agent summary reports available alongside leaderboard standings. A web portal provides dashboards, reports, and metrics that can be accessed on mobile devices; listed platforms are web and Windows. Every user tier includes the complete DialedIn platform and every feature. Software pricing is separate from telecom minutes: the 200+ users plan is $25 a month, 100–199 users is $39 a month, 50–99 users is $59 a month, and 5–49 users is $69 a month. Standard routing is listed at $0.0125 per minute pay-as-you-go. Integrations include Salesforce, HubSpot, Zoho, Slack, Microsoft Teams, Zendesk, and others. Support and ongoing training are offered by phone or online.

Spec sheet

Purpose
Agent gamification presents visual dashboards with real-time call activity and a top-10 leaderboard to motivate agents.Read 7 Oct 2026 · getdialedin.com
Audience
DialedIn describes the feature as intended for high-volume outbound call centers.Read 7 Oct 2026 · getdialedin.com
Integrations
The integrations page lists Salesforce, HubSpot, Zoho, Slack, Microsoft Teams, DNC.com, Verint, NICE, Twilio, Vonage, RingCentral, Zendesk, Jira, Google, REST API, webhooks, and SDKs.Read 7 Oct 2026 · getdialedin.com
Support
The About page says technical support and ongoing training are available by phone or online.Read 7 Oct 2026 · getdialedin.com
Headquarters
DialedIn lists its address as 900 S. Pine Island Rd, Suite 390, Plantation, FL 33324.Read 7 Oct 2026 · getdialedin.com
Company history
The About page says DialedIn has focused on call center software for two decades.Read 7 Oct 2026 · getdialedin.com
Custom integrations
DialedIn says CRMs with an API or URL data posting can be integrated, and webhooks can synchronize data back to the dialer.Read 7 Oct 2026 · getdialedin.com
Platform pricing
The pricing page says every user tier includes the complete DialedIn platform and every feature.Read 7 Oct 2026 · getdialedin.com
Privacy and security
The privacy policy says the site uses regular malware scanning and an SSL certificate, and does not use vulnerability scanning or PCI-standard scanning.Read 7 Oct 2026 · getdialedin.com
Reporting
The gamification feature provides access to agent analysis and agent summary reports.Read 7 Oct 2026 · getdialedin.com
Telecom pricing
Software prices are shown separately from telecom minutes, with pay-as-you-go standard routing listed at $0.0125 per minute.Read 7 Oct 2026 · getdialedin.com
Web access
DialedIn describes a web portal for real-time dashboards, reports, and metrics accessible using mobile devices.Read 7 Oct 2026 · getdialedin.com

Plans and prices

200+ users $25 a month Complete platform + every feature · software only; telecom minutes separate Read 7 Oct 2026 · getdialedin.com
100-199 users $39 a month Complete platform + every feature · software only; telecom minutes separate Read 7 Oct 2026 · getdialedin.com
50-99 users $59 a month Complete platform + every feature · software only; telecom minutes separate Read 7 Oct 2026 · getdialedin.com
5-49 users $69 a month Complete platform + every feature · software only; telecom minutes separate Read 7 Oct 2026 · getdialedin.com

Every DialedIn Agent Gamification plan and price →

Strong points and limits

Strong points

  • Real-time dashboards show call activity
  • Individual top-10 leaderboard
  • Agent analysis and summary reports
  • Mobile access through the web portal
  • Supports many CRM and communications integrations

Limits

  • No free plan
  • Telecom minutes cost separately
  • Software platform is web and Windows

Who it suits

It is aimed at high-volume outbound call centers that want live activity views, individual leaderboards, and agent reporting.

Verdict

DialedIn Agent Gamification focuses on live call activity, rankings, and reporting for outbound teams. Buyers should budget separately for software tiers and telecom minutes.

Where Specifiction places it

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