BoardQ vs DialedIn Agent Gamification
BoardQ
boardq.ioDialedIn Agent Gamification
getdialedin.comSide by side
| Figure | BoardQ | DialedIn Agent Gamification |
|---|---|---|
| Price from | $8.99/mo | $25/mo |
| Free plan | Yes | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| API | Yes | — |
| Plans published | 4 | 4 |
| Spec score · Customer Service Gamification Software | 9.1 (#1) | 7.6 (#12) |
| Integrations | The maker lists HubSpot, Zendesk, and Google Sheets (Beta) as native integrations, and describes webhook connections with Salesforce, Pipedrive, Zapier, and Make. | The integrations page lists Salesforce, HubSpot, Zoho, Slack, Microsoft Teams, DNC.com, Verint, NICE, Twilio, Vonage, RingCentral, Zendesk, Jira, Google, REST API, webhooks, and SDKs. |
| Privacy and security | The privacy policy says BoardQ may collect account details and usage data, and says it uses commercially acceptable means to protect personal data without guaranteeing absolute security. | The privacy policy says the site uses regular malware scanning and an SSL certificate, and does not use vulnerability scanning or PCI-standard scanning. |
| Support | The contact page gives [email protected] and says replies usually arrive within one business day, with priority for paid tiers. | The About page says technical support and ongoing training are available by phone or online. |
Plans
DialedIn Agent Gamification
- 200+ users$25 a month
- 100-199 users$39 a month
- 50-99 users$59 a month
- 5-49 users$69 a month
In their own words
BoardQ
BoardQ creates live leaderboards and scoreboards for teams, events, games, classrooms, and competitions. Score changes are sent to connected screens in real time using WebSocket. Boards can be shared by QR code or embedded in websites and apps with an iframe, and custom columns let organizers display multiple KPIs alongside scores. The service lists native integrations with HubSpot and Zendesk, with Google Sheets marked beta. Its Sheets sync maps columns to participant names and scores and reflects edits on the leaderboard. Webhook connections are described for Salesforce, Pipedrive, Zapier, and Make. A REST API accepts JSON POST requests authenticated with a bearer token and is available on the free plan. Basic is free and includes up to two leaderboards, real-time updates, themes, custom columns, embeds, and CSV and Excel export. Premium costs $8.99 a month and supports up to 20 leaderboards; Enterprise costs $89 a month and supports up to 200. Listed uses include sales contests, support teams, classroom quizzes, trivia, sporting events, tournaments, and fitness challenges. BoardQ is available on web and via API; no mobile app is listed.
DialedIn Agent Gamification
DialedIn Agent Gamification adds visual dashboards for real-time call activity and an individual top-10 leaderboard to a call-center platform. DialedIn describes it for high-volume outbound call centers, with agent analysis and agent summary reports available alongside leaderboard standings. A web portal provides dashboards, reports, and metrics that can be accessed on mobile devices; listed platforms are web and Windows. Every user tier includes the complete DialedIn platform and every feature. Software pricing is separate from telecom minutes: the 200+ users plan is $25 a month, 100–199 users is $39 a month, 50–99 users is $59 a month, and 5–49 users is $69 a month. Standard routing is listed at $0.0125 per minute pay-as-you-go. Integrations include Salesforce, HubSpot, Zoho, Slack, Microsoft Teams, Zendesk, and others. Support and ongoing training are offered by phone or online.