Aspect Workforce vs CommunityWFM
Aspect Workforce
aspect.comCommunityWFM
communitywfm.comSide by side
| Figure | Aspect Workforce | CommunityWFM |
|---|---|---|
| Price from | $1/mo | $20/mo |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 2 | 3 |
| Spec score · Call Center Workforce Management Software | 8.9 (#2) | 8.8 (#4) |
| Forecasting | The platform uses multi-model forecasting that learns from demand patterns and adapts in real time. | Forecasting analyzes historical data from multiple sources, supports what-if demand analysis and offers six modeling engines. |
| Founded | 1973 | 2005 |
| Integrations | WorkforceOS integrates with HR, payroll, and business intelligence systems, and Aspect says the platform also provides open APIs. | Listed technology partners include Amazon Connect, Avaya, Cisco Webex, Five9, Genesys, NICE inContact, RingCentral, Talkdesk, Twilio and Zoom Contact Center. |
| Mobile app | The Aspect Workforce mobile app is an agent scheduling tool for iPhone and Android, and requires the new Cloud Workforce experience. | Community Everywhere is available for iOS and Android, and users must be active CommunityWFM customers to use it. |
| Purpose | Aspect Workforce is a workforce management solution for contact centers that supports scheduling, forecasting, and performance tracking. | CommunityWFM provides workforce management software for contact centers, including forecasting, scheduling, and agent availability tools. |
| Rating on Apple App Store | 5.0 out of 5 from 1 rating | 5.0 out of 5 from 1 rating. |
| Rating on Capterra | 4.2 out of 5 from 251 reviews | 5.0 out of 5 from 2 reviews. |
| Rating on G2 | 4.2 out of 5 from 315 reviews | 5.0 out of 5 from 1 review. |
| Rating on Gartner Peer Insights | 4.0 out of 5 from 90 ratings | 4.0 out of 5 from 2 ratings. |
| Rating on GetApp | 4.2 out of 5 from 251 reviews | 5.0 out of 5 from 2 reviews. |
| Scheduling | The product supports schedule management, shift swaps, availability checks, and automated approvals. | The scheduling engine supports fixed, floating and rotating schedules, automated bidding, shift swaps and cost-versus-coverage optimization. |
| Security | Aspect lists SOC 2 Type II, PCI DSS v4.0, ISO 27001, multi-factor authentication, and Zero Trust architecture among Workforce Cloud security features. | CommunityWFM says KirkpatrickPrice audits its controls annually against SOC 2 Type II and GDPR requirements. |
| What it does | Aspect Workforce is contact-center workforce-management software for forecasting demand, planning and scheduling staff, tracking adherence and productivity, and providing agent self-service. | CommunityWFM provides cloud workforce-management software for contact centers, combining forecasting, scheduling, intraday control and agent collaboration. |
Plans
CommunityWFM
- RingCentral AI Workforce Management$20 a month
- EnterprisePriced on request
- EssentialsPriced on request
In their own words
Aspect Workforce
Aspect Workforce is workforce management software for contact centers, covering forecasting, scheduling, and performance tracking. Its forecasting is described as AI-powered and intended to help teams anticipate demand and make staffing decisions. Scheduling tools cover schedule management, shift swaps, availability checks, and automated approvals. Real-time adherence dashboards and intraday monitoring provide operational insights. Employees can use the Cloud Workforce interface for schedule self-service, and the mobile app lets them view or edit schedules, submit and track requests, and receive in-app notifications. The iOS and Android app is available to customers who activate the new Cloud Workforce. WorkforceOS integrates with HR, payroll, and business intelligence systems, and the platform provides open APIs. Deployment options include on-premise, hosted, private cloud, and public cloud. Aspect lists SOC 2 Type II, PCI DSS v4.0, ISO 27001, multi-factor authentication, and Zero Trust architecture among Workforce Cloud security features. Technical support is available 24/7. Aspect describes Workforce Experience for large enterprise contact centers operating across multiple sites, regions, and countries, including deployments of 5,000 or more seats. Pricing is per seat, tiered and tailored to team size, with a custom quote.
CommunityWFM
CommunityWFM is cloud-based workforce management software for contact centers, with tools for forecasting, scheduling and agent availability. It dynamically forecasts and schedules agents across phone, email and chat, and supports interval forecasting, adherence tracking, intraday management, skills-based scheduling and agent self-service. Essentials is positioned for single-site centers with fewer than 100 agents; Enterprise is for larger or multi-site teams of 101 to 10,000 agents. Enterprise adds automated schedule bidding, schedule optimization and intraday re-optimization. Supervisors and agents can collaborate across channels within the software. Active customers can use the Community Everywhere app on iOS and Android to view schedules, request time off, and respond to overtime or voluntary time-off offers. Listed integrations include Amazon Connect, Genesys, Five9, RingCentral and Talkdesk; custom integrations can exchange adherence, call volume and payroll data. CommunityWFM says its cloud service runs on Amazon Web Services and undergoes annual SOC 2 Type II and GDPR-standard audits. It was founded in 2005 and is headquartered in Richardson, Texas.