Aspect Workforce vs Fourth Workforce Management
Aspect Workforce
aspect.comFourth Workforce Management
fourth.comSide by side
| Figure | Aspect Workforce | Fourth Workforce Management |
|---|---|---|
| Price from | $1/mo | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Self-hosted | Yes | — |
| Plans published | 2 | 1 |
| Spec score · Workforce Management Software | 8.9 (#2) | 7.8 (#16) |
| Founded | 1973 | 1999 |
| Integrations | WorkforceOS integrates with HR, payroll, and business intelligence systems, and Aspect says the platform also provides open APIs. | Fourth lists POS partners including Aloha, Toast, Revel, Simphony, and PAR POS, and says POS integrations can sync employee data to improve labor forecasting. |
| Purpose | Aspect Workforce is a workforce management solution for contact centers that supports scheduling, forecasting, and performance tracking. | Fourth’s workforce management software is designed for restaurant and hospitality operators to manage scheduling, time and attendance, compliance, and tip management. |
| Security | Aspect lists SOC 2 Type II, PCI DSS v4.0, ISO 27001, multi-factor authentication, and Zero Trust architecture among Workforce Cloud security features. | Fourth describes a zone-based security architecture using zero-trust principles and gateways enforcing least-privilege access. |
| Support | Aspect says its technical support team is available 24/7. | Fourth lists US and Canada customer support at +1 (877) 720-8578 and offers self-help tools, chat, and ticket submission through its Customer Success Portal. |
Plans
Fourth Workforce Management
- HotSchedules mobile app$2.99, paid once
In their own words
Aspect Workforce
Aspect Workforce is workforce management software for contact centers, covering forecasting, scheduling, and performance tracking. Its forecasting is described as AI-powered and intended to help teams anticipate demand and make staffing decisions. Scheduling tools cover schedule management, shift swaps, availability checks, and automated approvals. Real-time adherence dashboards and intraday monitoring provide operational insights. Employees can use the Cloud Workforce interface for schedule self-service, and the mobile app lets them view or edit schedules, submit and track requests, and receive in-app notifications. The iOS and Android app is available to customers who activate the new Cloud Workforce. WorkforceOS integrates with HR, payroll, and business intelligence systems, and the platform provides open APIs. Deployment options include on-premise, hosted, private cloud, and public cloud. Aspect lists SOC 2 Type II, PCI DSS v4.0, ISO 27001, multi-factor authentication, and Zero Trust architecture among Workforce Cloud security features. Technical support is available 24/7. Aspect describes Workforce Experience for large enterprise contact centers operating across multiple sites, regions, and countries, including deployments of 5,000 or more seats. Pricing is per seat, tiered and tailored to team size, with a custom quote.
Fourth Workforce Management
Fourth Workforce Management is software for restaurant and hospitality operators managing schedules, time and attendance, labor compliance, and tips. Its HotSchedules tools use AI forecasting based on internal and external data points to help plan shifts around anticipated customer demand. Employees can clock in with HotSchedules WebClock through a browser on a computer or mobile device, using a POS ID or login credentials.
The platform includes task management, a manager logbook, team surveys, shift swaps, time-off requests, and mobile scheduling. It can be configured for local, state, and federal labor rules covering minimum wage, overtime, rest breaks, and fair workweek requirements. Listed POS partners include Aloha, Toast, Revel, Simphony, and PAR POS; integrations can sync employee data to support labor forecasting. Fourth identifies quick-service and full-service restaurants, cafes, bars, pizzerias, pubs, bakeries, and catering operations as audiences for HotSchedules.