Aspect Workforce vs Workforce.com
Aspect Workforce
aspect.com
Workforce.com
workforce.comSide by side
| Figure | Aspect Workforce | Workforce.com |
|---|---|---|
| Price from | $1/mo | C$12.80/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 2 | 5 |
| Spec score · Workforce Management Software | 8.9 (#2) | 8.4 (#7) |
| Company headquarters and size | LinkedIn lists Aspect Software as privately held, headquartered in Boulder, Colorado, with 1,001–5,000 employees. | LinkedIn lists Chicago, Illinois headquarters and a 51–200 employee company size. |
| Documentation depth | The SDK guide includes API references, programming examples, a controller tester, web-service instructions, security-audit tables, and a glossary. | The help center lists hundreds of articles covering HR, permissions, mobile, time clocks, schedules, leave, timesheets, compliance, integrations, reports, security and payroll. |
| Founded | 1973 | 2012 |
| Integrations | WorkforceOS integrates with HR, payroll, and business intelligence systems, and Aspect says the platform also provides open APIs. | Official integrations include ADP, Azure, Gusto, Indeed, QuickBooks, Oracle, Paychex, Paycom, Shopify, Square, Toast, UKG, Workday and Xero. |
| Licence | An Aspect end-user agreement describes the software as proprietary and grants customers a non-exclusive, non-transferable internal-use licence. | Terms grant customers a limited, non-transferable SaaS usage licence and reserve intellectual-property ownership to Workforce.com, so the product is proprietary rather than open source. |
| Mobile app | The Aspect Workforce mobile app is an agent scheduling tool for iPhone and Android, and requires the new Cloud Workforce experience. | The Workforce mobile app is available for phones and tablets through device app stores. |
| Praise: support | GetApp’s review analysis says users often find support staff helpful, friendly, and thorough. | A G2 reviewer reported highly effective one-on-one support and better management of staff across multiple locations. |
| Rating on G2 | 4.2 out of 5 from 315 reviews | 4.5 out of 5 from 135 reviews |
| Rating on Gartner Peer Insights | 4.0 out of 5 from 90 ratings | 4.2 out of 5 from 37 ratings |
| Rating on GetApp | 4.2 out of 5 from 251 reviews | 4.7 out of 5 from 41 reviews |
| Scheduling | The product supports schedule management, shift swaps, availability checks, and automated approvals. | The platform builds demand-based employee schedules using labor forecasting and supports shift management. |
| Security | Aspect lists SOC 2 Type II, PCI DSS v4.0, ISO 27001, multi-factor authentication, and Zero Trust architecture among Workforce Cloud security features. | Workforce.com says it supports Google SSO by default and role-based access controls with logical separation between customer organizations. |
| Support | Aspect says its technical support team is available 24/7. | The vendor provides implementation and training help, and its help center directs users to [email protected] for assistance. |
| What it does | Aspect Workforce is contact-center workforce-management software for forecasting demand, planning and scheduling staff, tracking adherence and productivity, and providing agent self-service. | Workforce.com combines scheduling, HR, time and attendance, payroll, employee engagement, analytics and compliance tools for hourly and shift-based workforces. |
Plans
Workforce.com
- All-in-One Plan (Canada)C$12.80 a month
- All-in-OnePriced on request
- HRPriced on request
- PayrollPriced on request
- SchedulingPriced on request
In their own words
Aspect Workforce
Aspect Workforce is workforce management software for contact centers, covering forecasting, scheduling, and performance tracking. Its forecasting is described as AI-powered and intended to help teams anticipate demand and make staffing decisions. Scheduling tools cover schedule management, shift swaps, availability checks, and automated approvals. Real-time adherence dashboards and intraday monitoring provide operational insights. Employees can use the Cloud Workforce interface for schedule self-service, and the mobile app lets them view or edit schedules, submit and track requests, and receive in-app notifications. The iOS and Android app is available to customers who activate the new Cloud Workforce. WorkforceOS integrates with HR, payroll, and business intelligence systems, and the platform provides open APIs. Deployment options include on-premise, hosted, private cloud, and public cloud. Aspect lists SOC 2 Type II, PCI DSS v4.0, ISO 27001, multi-factor authentication, and Zero Trust architecture among Workforce Cloud security features. Technical support is available 24/7. Aspect describes Workforce Experience for large enterprise contact centers operating across multiple sites, regions, and countries, including deployments of 5,000 or more seats. Pricing is per seat, tiered and tailored to team size, with a custom quote.
Workforce.com
Workforce.com combines payroll, HR and workforce management in one system for shift-based organizations. Its scheduling tools use business data to forecast demand and generate schedules, with auto-scheduling, availability collection, time-off management, open shifts and shift swaps. HR features cover onboarding, HRIS, performance management and applicant tracking. Payroll includes time and attendance, wage and hour automation, tax filing and benefits management. The company lists hospitality, retail and care among its use cases. The service is available on Android, iOS, web and API, and its mobile app supports phones and tablets. Listed integrations include ADP, QuickBooks, Gusto, Indeed, Clover and Lightspeed. Plans are licensed per user, with pricing depending on selected modules, staff count and implementation requirements; prices are on request and there is no free plan. A 14-day trial is listed. The Time Clock App requires a compatible Apple or Android tablet and cannot be used on a computer.