Assembled vs Bannerman
Assembled
assembled.com
Bannerman
bannerman.comSide by side
| Figure | Assembled | Bannerman |
|---|---|---|
| Price from | $25/mo | Free |
| Free plan | — | Yes |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 5 | 2 |
| Spec score · Workforce Management Software | 7.9 (#12) | 8.9 (#3) |
| Implementation | The pricing page says many customers can go live within a month and describes implementation as including setup, data migration, integration configuration, workflow building, training, and go-live support. | Bannerman says supervisors and officers typically become operational in less than two weeks and receive free training and migration help. |
| Purpose | Assembled brings workforce management and AI tools together to manage in-house agents, BPO vendors, and AI agents for customer support teams. | Bannerman software helps security companies manage operations such as hiring officers, field reports, and scheduling. |
| Support | Core and Pro include support by email, Office Hours, and the help center; Enterprise includes a designated account manager and shared Slack channel. | Bannerman’s About page says it guarantees that it will answer the phone and respond immediately to questions or requests. |
Plans
Assembled
- AI AgentsPriced on request
- Workforce Management Core$25 a month
- AI Copilot$35 a month
- Workforce Management Pro$45 a month
- Workforce Management Enterprise$75 a month
Bannerman
- Bannerman security officer management softwareFree
- Free Bannerman softwareFree
In their own words
Assembled
Assembled combines workforce management and AI tools for customer-support leaders managing in-house agents, BPO vendors, and AI agents. Workforce features include AI-powered scheduling, machine-learning forecasting, real-time adherence monitoring, staffing analytics, time tracking, and historical insights. Forecast inputs can include arrival patterns, support cases and tickets, channel, queue and site data, email backlog, and API or CSV imports. AI Agents handle phone, chat, and email interactions and can run workflows such as returns, refunds, order tracking, and account updates. AI Copilot drafts replies, translates messages, summarizes tickets, and surfaces guidance from connected knowledge sources. The integrations directory lists 31 connections, including Amazon Connect, Zendesk, Salesforce Service Cloud, Google Drive, Notion, Slack, and Shopify. An API supports custom workflows and automations. Workforce plans start at $25 a month per agent plus a platform fee; AI Agents are priced on request.
Bannerman
Bannerman helps security companies manage officer hiring, scheduling, field reports, patrols, invoicing, and related operations. Operators can view current activity through live monitoring, which highlights potential issues. Scheduling uses officer performance indicators to assist shift assignments, while the overtime calculator helps track hours and costs. Compliance features cover breaks, overtime protection, license checks, and officer qualifications. Officers have a free iOS and Android app for field work and paperwork reduction; the service also runs on the web. Bannerman lists free access for companies with 5–15 guards in priority that serve at least one listed area, and says it is currently selecting companies. It provides training and migration, with onboarding typically taking less than two weeks on average, according to the company. Partner access includes scheduling, reporting, and billing tools. The software page lists its plan at free, though availability depends on eligibility and selection.