Assembled vs CCsuite
Assembled
assembled.comCCsuite
ccmath.comSide by side
| Figure | Assembled | CCsuite |
|---|---|---|
| Price from | $25/mo | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | — |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | — |
| Plans published | 5 | 0 |
| Spec score · Customer Service Workforce Management Software | 7.8 (#8) | 6.9 (#14) |
| Spec score · Call Center Workforce Management Software | 7.8 (#11) | 7.0 (#19) |
| Founded | 2018 | CCmath says it was established in 2005 and founded by academics from Vrije Universiteit Amsterdam. |
| Headquarters | San Francisco, California, United States | CCmath lists its headquarters at Rembrandtweg 665, 1181 GV Amstelveen, The Netherlands. |
| Integrations | The integrations directory lists 31 integrations, including Amazon Connect, Zendesk, Salesforce Service Cloud, Google Drive, Notion, Slack, and Shopify. | CCmath says its API connector can connect to systems that export data through flat files, APIs, or direct handoffs, and names Avaya, Genesys, Obi4Wan, Zendesk, and Salesforce as examples. |
| Purpose | Assembled brings workforce management and AI tools together to manage in-house agents, BPO vendors, and AI agents for customer support teams. | CCsuite is workforce management software for contact centers, covering forecasting, scheduling, reporting, agent engagement, and real-time adherence. |
| Security | Assembled states that it has SOC 2 Type II and GDPR compliance, encrypts data at rest with AES-256 and in transit using SSL/TLS, and conducts annual penetration tests. | CCmath states that it is ISO 27001 certified. |
| Support | Core and Pro include support by email, Office Hours, and the help center; Enterprise includes a designated account manager and shared Slack channel. | CCmath directs customers seeking technical support to submit a ticket through its Help Center, which requires an authenticated account. |
Plans
Assembled
- AI AgentsPriced on request
- Workforce Management Core$25 a month
- AI Copilot$35 a month
- Workforce Management Pro$45 a month
- Workforce Management Enterprise$75 a month
In their own words
Assembled
Assembled combines workforce management and AI tools for customer-support leaders managing in-house agents, BPO vendors, and AI agents. Workforce features include AI-powered scheduling, machine-learning forecasting, real-time adherence monitoring, staffing analytics, time tracking, and historical insights. Forecast inputs can include arrival patterns, support cases and tickets, channel, queue and site data, email backlog, and API or CSV imports. AI Agents handle phone, chat, and email interactions and can run workflows such as returns, refunds, order tracking, and account updates. AI Copilot drafts replies, translates messages, summarizes tickets, and surfaces guidance from connected knowledge sources. The integrations directory lists 31 connections, including Amazon Connect, Zendesk, Salesforce Service Cloud, Google Drive, Notion, Slack, and Shopify. An API supports custom workflows and automations. Workforce plans start at $25 a month per agent plus a platform fee; AI Agents are priced on request.
CCsuite
CCsuite is workforce management software for contact centers, covering forecasting, scheduling, reporting, agent engagement, and real-time adherence. CCforecast supports multiskill and multichannel workload forecasts, from a single queue to thousands. CCschedule handles teams from dozens to thousands of employees or external agents, with multi-skilled requirements and customizable rules. CCagent gives agents round-the-clock schedule access and tools for requests, updates, and availability management. CCadherence tracks adherence in real time and supports historical analysis across multiskill work. Dashboards, reporting, and analytics span the components. CCmath says its API connector can work with systems that export data through flat files, APIs, or direct handoffs, and names Avaya, Genesys, Obi4Wan, Zendesk, and Salesforce as past integrations. The company says it is ISO 27001 certified and GDPR aligned. CCsuite is available on Android and iOS, and pricing is on request. CCmath offers a free, one-hour demo with an expert.