Assembled vs edays
Assembled
assembled.com
edays
e-days.comSide by side
| Figure | Assembled | edays |
|---|---|---|
| Price from | $25/mo | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 5 | 1 |
| Spec score · Workforce Management Software | 7.9 (#12) | 7.7 (#18) |
| Headquarters | San Francisco, California, United States | Nottingham, United Kingdom |
| Integrations | The integrations directory lists 31 integrations, including Amazon Connect, Zendesk, Salesforce Service Cloud, Google Drive, Notion, Slack, and Shopify. | Listed plug-and-play HRIS partners include Cornerstone OnDemand, Cegid, IntelliHR, and ELMO; custom connections can use the API or SFTP. |
| Security | Assembled states that it has SOC 2 Type II and GDPR compliance, encrypts data at rest with AES-256 and in transit using SSL/TLS, and conducts annual penetration tests. | edays states it is ISO 27001 certified, hosts data on Microsoft Azure, encrypts data at rest and in transit, and conducts annual third-party penetration testing and weekly vulnerability scans. |
| Support | Core and Pro include support by email, Office Hours, and the help center; Enterprise includes a designated account manager and shared Slack channel. | Support includes an online portal and knowledge base, support desk, Customer Success, and Professional Services; customers with more than 200 licences get a dedicated Customer Success Manager. |
Plans
Assembled
- AI AgentsPriced on request
- Workforce Management Core$25 a month
- AI Copilot$35 a month
- Workforce Management Pro$45 a month
- Workforce Management Enterprise$75 a month
In their own words
Assembled
Assembled combines workforce management and AI tools for customer-support leaders managing in-house agents, BPO vendors, and AI agents. Workforce features include AI-powered scheduling, machine-learning forecasting, real-time adherence monitoring, staffing analytics, time tracking, and historical insights. Forecast inputs can include arrival patterns, support cases and tickets, channel, queue and site data, email backlog, and API or CSV imports. AI Agents handle phone, chat, and email interactions and can run workflows such as returns, refunds, order tracking, and account updates. AI Copilot drafts replies, translates messages, summarizes tickets, and surfaces guidance from connected knowledge sources. The integrations directory lists 31 connections, including Amazon Connect, Zendesk, Salesforce Service Cloud, Google Drive, Notion, Slack, and Shopify. An API supports custom workflows and automations. Workforce plans start at $25 a month per agent plus a platform fee; AI Agents are priced on request.