Assembled vs MaxContact Workforce Management
Assembled
assembled.comMaxContact Workforce Management
maxcontact.comSide by side
| Figure | Assembled | MaxContact Workforce Management |
|---|---|---|
| Price from | $25/mo | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | — |
| Plans published | 5 | 0 |
| Spec score · Customer Service Workforce Management Software | 7.8 (#8) | 5.8 (#19) |
| Spec score · Contact Center Workforce Management Software | 7.8 (#15) | 5.7 (#31) |
| Founded | 2018 | 2015 |
| Headquarters | San Francisco, California, United States | Manchester, United Kingdom |
Plans
Assembled
- AI AgentsPriced on request
- Workforce Management Core$25 a month
- AI Copilot$35 a month
- Workforce Management Pro$45 a month
- Workforce Management Enterprise$75 a month
In their own words
Assembled
Assembled combines workforce management and AI tools for customer-support leaders managing in-house agents, BPO vendors, and AI agents. Workforce features include AI-powered scheduling, machine-learning forecasting, real-time adherence monitoring, staffing analytics, time tracking, and historical insights. Forecast inputs can include arrival patterns, support cases and tickets, channel, queue and site data, email backlog, and API or CSV imports. AI Agents handle phone, chat, and email interactions and can run workflows such as returns, refunds, order tracking, and account updates. AI Copilot drafts replies, translates messages, summarizes tickets, and surfaces guidance from connected knowledge sources. The integrations directory lists 31 connections, including Amazon Connect, Zendesk, Salesforce Service Cloud, Google Drive, Notion, Slack, and Shopify. An API supports custom workflows and automations. Workforce plans start at $25 a month per agent plus a platform fee; AI Agents are priced on request.
MaxContact Workforce Management
MaxContact Workforce Management has no write-up on Specifiction yet; its figures are above.