Assembled vs Mobile Worker

Assembled combines workforce management and AI tools for customer-support leaders managing in-house agents, BPO vendors, and AI agents. Workforce features include AI-powered scheduling, machine-learning forecasting, real-time adherence monitoring, staffing analytics, time tracking, and historical insights. Forecast inputs can include arrival patterns, support cases and tickets, channel, queue and site data, email backlog, and API or CSV imports. AI Agents handle phone, chat, and email interactions and can run workflows such as returns, refunds, order tracking, and account updates. AI Copilot drafts replies, translates messages, summarizes tickets, and surfaces guidance from connected knowledge sources. The integrations directory lists 31 connections, including Amazon Connect, Zendesk, Salesforce Service Cloud, Google Drive, Notion, Slack, and Shopify. An API supports custom workflows and automations. Workforce plans start at $25 a month per agent plus a platform fee; AI Agents are priced on request.

Mobile Worker is an app for commercial and technical field teams to manage tasks, visits, expenses, orders and customer notifications. Teams can import tasks from Excel or CSV, connect through an API, then assign and plan work automatically. The app uses workers’ smartphone GPS for location and trip history, with alerts for unexpected stops and geofence entry or exit. It can send ETA and status messages by SMS or email and share real-time tracking links with customers. Workers can document deliveries, technical visits, installations and sales with photos, signatures and other information. They can enter orders from a product catalog and record expenses with receipt photos; orders sync to the web administrator. Offline use is supported, with data sent once connectivity returns. Mobile Worker runs on Android, iOS and the web, with an API also listed. The maker recommends iOS 15 or later and Android 11 or later and says no additional tracking equipment is needed. The free Básico plan is limited to five users and 100 tasks per month. Pro is $25 a month, and a 15-day trial is listed. Advanced includes API integrations, with pricing available by contacting sales.