Assembled vs OnTheJob
Assembled
assembled.comOnTheJob
onthejob.comSide by side
| Figure | Assembled | OnTheJob |
|---|---|---|
| Price from | $25/mo | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 5 | 1 |
| Spec score · Workforce Management Software | 7.9 (#12) | 8.0 (#11) |
| Headquarters | San Francisco, California, United States | Atlanta, Georgia, United States |
| Implementation | The pricing page says many customers can go live within a month and describes implementation as including setup, data migration, integration configuration, workflow building, training, and go-live support. | The FAQ says onboarding for a mid-size organization typically takes around 8–10 days, with workflow customization handled case by case. |
| Integrations | The integrations directory lists 31 integrations, including Amazon Connect, Zendesk, Salesforce Service Cloud, Google Drive, Notion, Slack, and Shopify. | The maker says the platform easily integrates with enterprise systems and can sync attendance data with other systems; it does not name specific integrations on these pages. |
| Purpose | Assembled brings workforce management and AI tools together to manage in-house agents, BPO vendors, and AI agents for customer support teams. | OnTheJob is a people operations platform for frontline and distributed teams. |
| Support | Core and Pro include support by email, Office Hours, and the help center; Enterprise includes a designated account manager and shared Slack channel. | The maker lists [email protected] and 844 883 5624 as contact details. |
| Who it is for | Assembled describes its intended users as customer support leaders managing teams of in-house, BPO, and AI agents. | The maker describes solutions for large enterprises, staffing agencies, multi-location essential services providers, and organizations with diverse workforces. |
Plans
Assembled
- AI AgentsPriced on request
- Workforce Management Core$25 a month
- AI Copilot$35 a month
- Workforce Management Pro$45 a month
- Workforce Management Enterprise$75 a month
In their own words
Assembled
Assembled combines workforce management and AI tools for customer-support leaders managing in-house agents, BPO vendors, and AI agents. Workforce features include AI-powered scheduling, machine-learning forecasting, real-time adherence monitoring, staffing analytics, time tracking, and historical insights. Forecast inputs can include arrival patterns, support cases and tickets, channel, queue and site data, email backlog, and API or CSV imports. AI Agents handle phone, chat, and email interactions and can run workflows such as returns, refunds, order tracking, and account updates. AI Copilot drafts replies, translates messages, summarizes tickets, and surfaces guidance from connected knowledge sources. The integrations directory lists 31 connections, including Amazon Connect, Zendesk, Salesforce Service Cloud, Google Drive, Notion, Slack, and Shopify. An API supports custom workflows and automations. Workforce plans start at $25 a month per agent plus a platform fee; AI Agents are priced on request.
OnTheJob
OnTheJob is a people operations platform for frontline and distributed teams, with task management, announcements, channels, dashboards, rewards, surveys, attendance and chat. Managers can assign work to teams or individuals, use reusable lists and templates, create subtasks and collect media with completed tasks. Attendance tools cover planned and unplanned schedules, time and location limits on punches, biometric authentication, correction requests and syncing with other systems. Chats support individual and group messages, media and document sharing, role-based access, reminders and tasks created from messages; an AI-powered filter screens profanity. Channels can translate messages into a user's preferred language, and the homepage says the platform supports more than 20 languages. The customizable employee dashboard can show shifts, paid time off, hours, announcements, task notifications and directory search. The maker describes enterprise integrations and an API-first approach but names no partners in the listed facts. It offers Android, iOS, web and API access. Pricing is customized and available on request; a tailored demo is offered.