Assembled vs ProHanceCX
Assembled
assembled.comProHanceCX
prohance.aiSide by side
| Figure | Assembled | ProHanceCX |
|---|---|---|
| Price from | $25/mo | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | — |
| Plans published | 5 | 0 |
| Spec score · Customer Service Workforce Management Software | 7.8 (#8) | 6.7 (#17) |
| Spec score · Call Center Workforce Management Software | 7.8 (#11) | 6.6 (#22) |
| Founded | 2018 | 2009 |
| Headquarters | San Francisco, California, United States | ProHance lists its headquarters in Frisco, Texas, USA. |
| Integrations | The integrations directory lists 31 integrations, including Amazon Connect, Zendesk, Salesforce Service Cloud, Google Drive, Notion, Slack, and Shopify. | ProHance says it has integrated with Workday, SAP, Oracle, JIRA, Darwinbox, and Rippling. |
| Security | Assembled states that it has SOC 2 Type II and GDPR compliance, encrypts data at rest with AES-256 and in transit using SSL/TLS, and conducts annual penetration tests. | ProHance says it is audited against AICPA SOC II standards for integrity, confidentiality, and system availability. |
| Support | Core and Pro include support by email, Office Hours, and the help center; Enterprise includes a designated account manager and shared Slack channel. | ProHance offers onboarding training, additional live training on request, customer success and technical support, and customer knowledge resources. |
| Who it is for | Assembled describes its intended users as customer support leaders managing teams of in-house, BPO, and AI agents. | The product page describes ProHanceCX as designed for contact centers seeking to improve service levels and reduce costs. |
Plans
Assembled
- AI AgentsPriced on request
- Workforce Management Core$25 a month
- AI Copilot$35 a month
- Workforce Management Pro$45 a month
- Workforce Management Enterprise$75 a month
In their own words
Assembled
Assembled combines workforce management and AI tools for customer-support leaders managing in-house agents, BPO vendors, and AI agents. Workforce features include AI-powered scheduling, machine-learning forecasting, real-time adherence monitoring, staffing analytics, time tracking, and historical insights. Forecast inputs can include arrival patterns, support cases and tickets, channel, queue and site data, email backlog, and API or CSV imports. AI Agents handle phone, chat, and email interactions and can run workflows such as returns, refunds, order tracking, and account updates. AI Copilot drafts replies, translates messages, summarizes tickets, and surfaces guidance from connected knowledge sources. The integrations directory lists 31 connections, including Amazon Connect, Zendesk, Salesforce Service Cloud, Google Drive, Notion, Slack, and Shopify. An API supports custom workflows and automations. Workforce plans start at $25 a month per agent plus a platform fee; AI Agents are priced on request.
ProHanceCX
ProHanceCX is web-based, cloud-delivered workforce management software for contact centers. It covers forecasting, scheduling, intraday control, time registration, and real-time capacity planning. Predictive analytics converts historical information into forecasts and allows seasonal adjustments. A scheduling simulator models capacity, including omni-channel scenarios, then supports automatic plans by day, week, or month. The maker says it can plan for up to 15,000 employees in three minutes. Intraday tools provide skill-based planning and gap analysis for training and hiring decisions. Time Registration handles configurable allowances and can submit validated records to payroll systems through different protocols. The real-time monitor combines inbound data with AI predictions for on-the-fly planning. Listed integrations include Jira, Tableau, Asana, SAP, Salesforce, Workday, ServiceNow, DarwinBox, Oracle, and Qlik. ProHance states that deployment can go live within two weeks. It lists SOC 2 Type II, GDPR, ISO 27001, and HIPAA credentials, and says its privacy approach excludes keystrokes, mouse activity, screenshots, images, videos, and application content from collection. Pricing is on request.