Assembled vs TCN Workforce Management
Assembled
assembled.comTCN Workforce Management
tcn.comSide by side
| Figure | Assembled | TCN Workforce Management |
|---|---|---|
| Price from | $25/mo | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 5 | 1 |
| Spec score · Customer Service Workforce Management Software | 7.8 (#8) | 6.8 (#16) |
| Spec score · Contact Center Workforce Management Software | 7.8 (#15) | 6.8 (#28) |
| Founded | 2018 | 1999 |
| Headquarters | San Francisco, California, United States | St. George, Utah, United States |
| Integrations | The integrations directory lists 31 integrations, including Amazon Connect, Zendesk, Salesforce Service Cloud, Google Drive, Notion, Slack, and Shopify. | TCN says its Operator platform integrates with leading CRM systems and APIs; the site lists Salesforce and Zendesk integrations. |
| Purpose | Assembled brings workforce management and AI tools together to manage in-house agents, BPO vendors, and AI agents for customer support teams. | TCN Workforce Management helps contact centres schedule agents and use historical trends to improve productivity and efficiency. |
| Support | Core and Pro include support by email, Office Hours, and the help center; Enterprise includes a designated account manager and shared Slack channel. | TCN offers 24/7 training and support at no cost, including dedicated account management and implementation assistance. |
Plans
Assembled
- AI AgentsPriced on request
- Workforce Management Core$25 a month
- AI Copilot$35 a month
- Workforce Management Pro$45 a month
- Workforce Management Enterprise$75 a month
TCN Workforce Management
- Custom pay-per-use pricingPriced on request
In their own words
Assembled
Assembled combines workforce management and AI tools for customer-support leaders managing in-house agents, BPO vendors, and AI agents. Workforce features include AI-powered scheduling, machine-learning forecasting, real-time adherence monitoring, staffing analytics, time tracking, and historical insights. Forecast inputs can include arrival patterns, support cases and tickets, channel, queue and site data, email backlog, and API or CSV imports. AI Agents handle phone, chat, and email interactions and can run workflows such as returns, refunds, order tracking, and account updates. AI Copilot drafts replies, translates messages, summarizes tickets, and surfaces guidance from connected knowledge sources. The integrations directory lists 31 connections, including Amazon Connect, Zendesk, Salesforce Service Cloud, Google Drive, Notion, Slack, and Shopify. An API supports custom workflows and automations. Workforce plans start at $25 a month per agent plus a platform fee; AI Agents are priced on request.
TCN Workforce Management
TCN Workforce Management helps contact centres forecast demand and schedule agents across voice, chat, email, and SMS. It analyzes historical data to estimate future contact volumes and support staffing and skill decisions. Managers can create unlimited forecasts, choose source data, and adjust efficiency measurements. Visual schedules show breaks, skill coverage, daily and weekly views, custom activity rules, and weekly or ad-hoc events. Agents can manage shift bids, requests, and swaps themselves. Graphical real-time updates compare forecasts with outcomes and display staffing, service levels, and schedule adherence. The product supports demand, volume, omnichannel, and intraday forecasting, plus skills-based scheduling. It is available on the web and through an API, with Salesforce and Zendesk listed as integrations through TCN's Operator platform. Pricing is pay-per-use and available on request, with no monthly minimums, licenses, or long-term contracts. There is no free plan.