Asset Tracker vs Freshservice
Asset Tracker
github.com
Freshservice
freshworks.comSide by side
| Figure | Asset Tracker | Freshservice |
|---|---|---|
| Price from | Free | $19/mo |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Linux | Yes | — |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Self-hosted | Yes | — |
| Plans published | 1 | 7 |
| Spec score · IT Asset Management Software | 7.7 (#66) | 9.2 (#4) |
| Integrations | Listed integrations include Slack and Microsoft Teams notifications, HMAC-signed webhooks, Freshdesk ticket sync, Stripe billing in SaaS mode, email providers, and SCIM provisioning. | Freshworks says its marketplace has thousands of apps and its broader ecosystem exceeds 1,200 enterprise apps. |
| Purpose | Asset Tracker is an IT asset management platform for tracking hardware, software licences, consumables, and accessories. | Freshservice is an AI-powered IT management solution designed to simplify employee experiences. |
| Security | Listed protections include AES-256-GCM encryption at rest, audit logging, GDPR data-retention enforcement, rate limiting, account lockout, CSP, HSTS, and security headers. | Freshworks states that data is encrypted at rest with AES 256-bit encryption and in transit with HTTPS and TLS 1.2. |
Plans
Freshservice
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- EnterprisePriced on request
In their own words
Asset Tracker
Asset Tracker has no write-up on Specifiction yet; its figures are above.
Freshservice
Freshservice is an IT management service for employee service and IT operations. Its service desk covers incident, change and problem management, service catalogs, knowledge management and SLA policies. IT asset management includes asset lifecycle management, discovery across on-premises, cloud and hybrid environments, and a continuously updated CMDB. Operations features include alert and on-call management, major incident management, service health monitoring and a status page. Freddy AI includes an agent studio, a copilot for drafting responses and summarizing tickets, and insights for identifying trends. Freshworks Marketplace lists more than 1,000 integrations, including Microsoft Teams, Slack, TeamViewer, Jira and Azure AD. Freshservice offers web access, iOS and Android apps, and RESTful API access; API rate limits vary by plan from 100 to 500 calls per minute. Freshworks states that data is encrypted at rest with AES 256-bit encryption and in transit with HTTPS and TLS 1.2. GDPR and SOC 2 are listed across the four plans. Annual billing starts at $19 a month, and a 14-day trial is offered without a credit card.