Atera vs Spiceworks Cloud Help Desk
Atera
atera.comSpiceworks Cloud Help Desk
spiceworks.comSide by side
| Figure | Atera | Spiceworks Cloud Help Desk |
|---|---|---|
| Price from | $12.42/mo | $5/mo |
| Free plan | — | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 14 | 5 |
| Spec score · IT Help Desk Software | 9.3 (#2) | 8.7 (#17) |
| Headquarters | Tel Aviv, Israel | Spiceworks lists Austin, Texas as its headquarters. |
| Integrations | Atera’s App Center includes integrations such as Acronis, Bitdefender, Homebrew, IT Glue, Splashtop, Domotz, Keeper and Zapier; July 2026 additions included Axcient, Emsisoft and Ironscales. | The product is described as integrating with email, Active Directory and other Spiceworks tools; third-party business integrations are limited according to an independent review. |
| Rating on Apple App Store | 1.6 out of 5 from 113 reviews. | 1.8 out of 5 from 62 ratings |
| Rating on G2 | 4.6 out of 5 from 1,281 reviews. | 4.3 out of 5 from 311 reviews |
| Rating on Gartner Peer Insights | 4.3 out of 5 from 98 reviews. | The opened Gartner page shows favorable reviewer experience but does not display an aggregate numeric rating or review count. |
| Rating on GetApp | 4.5 out of 5 from 461 reviews. | 4.4 out of 5 from 586 reviews |
| Rating on Google Play | 1.8 out of 5 from 241 reviews. | 2.3 out of 5 from 127 reviews |
| Rating on TrustRadius | 8.2 out of 10 from 218 reviews. | 8.2 out of 10 from 255 reviews and ratings |
| Support | Atera lists 24/7 live chat in five languages, email support, a help center, community forums, training webinars, and dedicated account managers on higher tiers. | Spiceworks directs Cloud Help Desk users to email support, subscription support forms and community forums through its Jira-based help center. |
| What it does | Atera is a cloud IT-management suite combining RMM, help desk, ticketing, patch management, automation, billing and reporting. | Cloud Help Desk is a hosted IT ticketing service for logging, assigning, prioritizing and resolving internal support requests. |
Plans
Atera
- ProPriced on request
- GrowthPriced on request
- PowerPriced on request
- SuperpowerPriced on request
- ProfessionalPriced on request
- Professional$149 a year
- Professional$169 a month
- Expert$189 a year
- Master$219 a year
- Expert$229 a month
Spiceworks Cloud Help Desk
- CoreFree
- Core PlanFree
- Premium Plan - annual$5 a month
- Premium$6 a month
- Premium Plan - monthly$6 a month
In their own words
Spiceworks Cloud Help Desk
Spiceworks Cloud Help Desk has no write-up on Specifiction yet; its figures are above.