AthTek Video Call Recorder for Skype vs Eckoh Secure Call Recording
AthTek Video Call Recorder for Skype
athtek.comEckoh Secure Call Recording
eckoh.comSide by side
| Figure | AthTek Video Call Recorder for Skype | Eckoh Secure Call Recording |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | — | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Self-hosted | — | Yes |
| Plans published | 2 | 2 |
| Spec score · Call Recording Software | 9.0 (#2) | 8.1 (#6) |
| Purpose | The product records Skype calls as audio or video files and is described for individual and business use. | Captures and analyzes customer conversations while automatically redacting sensitive data. |
| Support | AthTek advertises free 24/7 technical support by email, articles and videos, while its contact page lists [email protected] and stated staff hours of 22:00–12:00 EST. | Existing customers can use Eckoh's online support portal or email [email protected]; the contact page also lists US and UK support phone numbers. |
| What it does | AthTek Skype Recorder captures Skype conversations as audio or video files and can start recording automatically when a call begins. | Secure Call Recording captures and analyzes contact-center conversations while automatically masking sensitive information. |
Plans
AthTek Video Call Recorder for Skype
- ID - License$29.95, paid once
- PC - License$29.95, paid once
Eckoh Secure Call Recording
- Custom quotePriced on request
- Secure Call RecordingPriced on request
In their own words
AthTek Video Call Recorder for Skype
AthTek Video Call Recorder for Skype records Skype calls as audio or video files for individual and business use. It can begin recording automatically when a call starts, and recordings can be uploaded to a web server through an FTP account. Listed recording formats include MP3, WVA, OGG, FLAC and AVI. The vendor describes Silent Mode as a way to hide the program from the computer screen, including for parental-control use, and says the software can act as an answer machine when the user is away. Skype users must allow SkypeRecorder.exe access through Skype's program access settings. The software is listed for Windows and macOS, though the Mac download catalog separately identifies a version 1.0. Windows requirements include Windows 10, 8/8.1, 7 and Vista in 32-bit and 64-bit versions. Both licenses cost $29.95 as a one-time purchase. The ID license covers multiple PCs with a specified Skype account, while the PC license covers multiple Skype accounts on one machine.
Eckoh Secure Call Recording
Eckoh Secure Call Recording captures and analyzes customer calls, automatically redacting sensitive data from recordings. Supervisors can search and filter calls, while automated tags mark keywords and phrases to help locate points of interest. On-demand transcription and sentiment analysis can help teams identify customer pain points without listening to thousands of calls. The product brings insights together across hybrid workforces, contact centers, different systems, and calls handled by outsourcing partners. Named telephony connections include Genesys, Cisco, Avaya, Twilio, and Amazon Connect. It is a managed cloud solution designed primarily for cloud use, and was also made available to existing on-premise clients. Companies can set rules to exclude other data or dialogue from storage. Eckoh says its infrastructure meets PCI DSS Level 1 and SOC 2 standards. The product supports web and self-hosted platforms, and pricing is available on request. Eckoh cautions that it may not be cost-effective for contact centers with fewer than 50 agents.