AthTek Video Call Recorder for Skype vs Eleveo Call Recording

AthTek Video Call Recorder for Skype records Skype calls as audio or video files for individual and business use. It can begin recording automatically when a call starts, and recordings can be uploaded to a web server through an FTP account. Listed recording formats include MP3, WVA, OGG, FLAC and AVI. The vendor describes Silent Mode as a way to hide the program from the computer screen, including for parental-control use, and says the software can act as an answer machine when the user is away. Skype users must allow SkypeRecorder.exe access through Skype's program access settings. The software is listed for Windows and macOS, though the Mac download catalog separately identifies a version 1.0. Windows requirements include Windows 10, 8/8.1, 7 and Vista in 32-bit and 64-bit versions. Both licenses cost $29.95 as a one-time purchase. The ID license covers multiple PCs with a specified Skype account, while the PC license covers multiple Skype accounts on one machine.

Eleveo Call Recording captures, archives, and retrieves contact-center interactions and agent screens for quality management, coaching, and audits. It records audio and video calls, emails, chats, text messages, and screen activity. Managers and trainers can review recordings with agents, supported by call transcription and a searchable archive. Auto Pause and Resume stops audio and screen recording when specified applications or websites are being used. Media lifecycle controls support anonymizing, extracting, and deleting personal data for GDPR, PCI DSS, MiFID, HIPAA, FCA CDC, and CCPA requirements. Integrations include Cisco platforms, Genesys Pure Engage, Amazon Connect, and Microsoft Teams. Deployment can be on-premises, hybrid, or cloud. Eleveo says support and professional services are included in licensing costs, while Microsoft licensing is not required. Pricing is tailored to each contact center and provided on request.