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SPECIFICTION
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Eleveo Call Recording

eleveo.com

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Spec score 7.2 #14 of 25 in Call Recording Software

What it is

Eleveo Call Recording captures, archives, and retrieves contact-center interactions and agent screens for quality management, coaching, and audits. It records audio and video calls, emails, chats, text messages, and screen activity. Managers and trainers can review recordings with agents, supported by call transcription and a searchable archive. Auto Pause and Resume stops audio and screen recording when specified applications or websites are being used. Media lifecycle controls support anonymizing, extracting, and deleting personal data for GDPR, PCI DSS, MiFID, HIPAA, FCA CDC, and CCPA requirements. Integrations include Cisco platforms, Genesys Pure Engage, Amazon Connect, and Microsoft Teams. Deployment can be on-premises, hybrid, or cloud. Eleveo says support and professional services are included in licensing costs, while Microsoft licensing is not required. Pricing is tailored to each contact center and provided on request.

Spec sheet

Purpose
Eleveo Call Recording captures, archives, and retrieves calls and screens to support contact center quality management, reviews, and audits.Read 4 Oct 2026 · eleveo.com
Intended users
Eleveo describes the product for contact center leadership focused on compliance, agent performance, training, and customer experience.Read 4 Oct 2026 · eleveo.com
Deployment
Eleveo says it offers on-premises, hybrid, and cloud deployment; its pricing page lists subscription pricing for on-prem or hybrid and SaaS pricing.Read 4 Oct 2026 · eleveo.com
Integrations
Eleveo lists Cisco platforms, Genesys Pure Engage, Amazon Connect, and Microsoft Teams among its integrations.Read 4 Oct 2026 · eleveo.com
Support
Eleveo lists regional support phone numbers and support email addresses for EMEA and the Americas.Read 4 Oct 2026 · eleveo.com
Headquarters
Prague, Czech RepublicRead 28 Sep 2026 · eleveo.com
Founded
1999Read 28 Sep 2026 · eleveo.com
Auto pause and resume
Auto Pause and Resume detects when specified applications or websites are in use and pauses audio and screen recording until the agent leaves them.Read 4 Oct 2026 · eleveo.com
Channels
It can capture audio and video calls, emails, chats, text messages, and agents’ screen activity.Read 4 Oct 2026 · eleveo.com
Coaching
Managers and trainers can review recordings with agents to support coaching and agent training.Read 4 Oct 2026 · eleveo.com
Compliance tools
The product page describes media lifecycle management, audit capabilities, and features for anonymizing, extracting, and deleting personal data for GDPR, PCI DSS, MiFID, HIPAA, FCA CDC, and CCPA.Read 4 Oct 2026 · eleveo.com
Pricing inclusions
The pricing page says support and professional services are included in the licensing cost and Microsoft licensing is not required.Read 4 Oct 2026 · eleveo.com
Pricing terms
Eleveo says pricing is tailored to the contact center and is designed with the customer and their chosen partner; the page provides a request-pricing option rather than a fixed price.Read 4 Oct 2026 · eleveo.com
Security practices
Eleveo says it regularly performs security screening, internal process audits, and vulnerability scans, including against SOC 2 assessment, AWS Foundational Security Best Practices, CIS Benchmark, OWASP ASVS Level 3, and OWASP Top 10.Read 4 Oct 2026 · eleveo.com

Plans and prices

Custom pricing Priced on request Pricing tailored to contact center needs · subscription pricing for on-prem or hybrid · SaaS pricing · support/professional services included Read 4 Oct 2026 · eleveo.com

Every Eleveo Call Recording plan and price →

Strong points and limits

Strong points

  • Captures calls, messages, emails, and screens
  • Searchable archive and transcription support reviews
  • Auto Pause and Resume protects specified applications
  • Supports multiple compliance data controls
  • Offers on-premises, hybrid, and cloud deployment

Limits

  • Pricing is available only on request
  • Deployment choice requires implementation planning
  • Some integrations depend on listed platforms

Who it suits

This product is aimed at contact-center leaders responsible for compliance, agent performance, training, and customer experience. It suits organizations choosing among on-premises, hybrid, and cloud deployment.

Verdict

Eleveo Call Recording covers broad interaction capture with review, compliance, and coaching tools. Prospective buyers must request a tailored quote for their contact center.

Where Specifiction places it

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