ATLAS.ti vs Chattermill
ATLAS.ti
atlasti.com
Chattermill
chattermill.comSide by side
| Figure | ATLAS.ti | Chattermill |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| API | — | Yes |
| Plans published | 0 | 1 |
| Spec score · Text Analysis Software | 7.7 (#8) | 7.8 (#7) |
| Spec score · Text Analytics Software | 7.7 (#15) | 7.9 (#11) |
| AI analysis | Features include AI coding, AI summaries, conversational AI, and AI suggested codes. | Lyra Agent analyzes feedback and provides answers with quantified evidence, charts, reports, and customer quotes. |
| Founded | 1993 | 2015 |
| Headquarters | ATLAS.ti lists its headquarters at Bergmannstraße 68, D-10961 Berlin, Germany. | Chattermill lists its address as 68 Hanbury Street, London, E1 5JL, United Kingdom. |
| Purpose | ATLAS.ti is qualitative data analysis software for organizing, analyzing, and visualizing research data. | Chattermill analyzes customer feedback in one place, flags issues, and provides answers backed by customer comments. |
| Security | ATLAS.ti says AI data is encrypted in transit and at rest with 256-bit AES and TLS 1.2/1.3, and is not used to train or improve AI models. | Chattermill states that it is SOC 2 Type II and ISO 27001 certified and compliant with GDPR and CCPA. |
Plans
In their own words
Chattermill
Chattermill brings customer feedback together to surface issues and answer questions using customer comments as evidence. Its Lyra Agent analyzes feedback and returns answers with quantified evidence, charts, reports, and customer quotes; it also monitors voice-of-customer data and raises trends and signals. Teams can create custom reports with advanced filters and visualizations, add them to dashboards, and route real-time issue alerts to Slack, email, Jira, or other destinations. Chattermill connects to 65+ feedback channels, including surveys, reviews, support, social media, and voice calls. Listed integrations include Zendesk, Intercom, Salesforce, Slack, Jira, Snowflake, and an API. It can also connect customer intelligence to Claude, ChatGPT, and other MCP-compatible agents. The platform analyzes feedback in more than 100 languages with automated translation and transcription. Chattermill lists sentiment analysis, NPS surveys, feature requests, and in-app feedback. It is intended for enterprise CX, insights, product, and customer-support teams. The company says it is SOC 2 Type II and ISO 27001 certified and complies with GDPR and CCPA. Pricing is available on request.