Attentive vs CallFire IVR
Attentive
attentive.comCallFire IVR
callfire.comSide by side
| Figure | Attentive | CallFire IVR |
|---|---|---|
| Price from | Free | $99/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 8 | 5 |
| Spec score · SMS Marketing Software | 8.1 (#13) | 9.3 (#2) |
| Integrations | Attentive says it offers 100+ pre-built integrations and flexible APIs, including connections for ecommerce, loyalty, customer data, and customer experience tools. | Zapier lists CallFire connections with services including GetResponse, AWeber, ClickFunnels, Typeform, ActiveCampaign, Twilio and Google Ads. |
| Security controls | The security status page lists product security features including multi-factor authentication and SSO support, and data security topics including access monitoring and encryption at rest. | Developer security documentation describes HTTPS/TLS, generated credentials, webhook authentication and optional HMAC-SHA256 callback verification. |
| Support | All plans include strategic planning, onboarding and deliverability support, a dedicated support team, and 24/5 service. | CallFire's pricing page lists customer support hours as 6am–5pm PT for all plans. |
| What it does | Attentive provides businesses with two-way, real-time personalized customer communications via text messaging to help manage customer relationships and drive ecommerce revenue. | CallFire IVR provides inbound and outbound interactive voice response for surveys, polls, reminders, payments and keypad interactions. |
Plans
Attentive
- AI EssentialsFree
- AI GrowPriced on request
- AI JourneysPriced on request
- AI ProPriced on request
- Full platform packagePriced on request
- SMS, email, RCS, & pushPriced on request
- TextPriced on request
- Text & emailPriced on request
CallFire IVR
- Pay as you goFree
- Lite$99 a month
- Startup$199 a month
- Grow$299 a month
- Pro$599 a month
In their own words
Attentive
Attentive provides businesses with two-way, real-time customer messaging intended to help manage relationships and support ecommerce revenue. Its channels include SMS, email, RCS and push, which can work together. Browsing, cart activity, purchases, preferences and engagement can inform who receives a message, its content and timing. The platform includes two-tap sign-up, audience segmentation, workflow automation, A/B testing frameworks, and campaign and segment reporting. Attentive Concierge combines AI and live agents for support, with complex questions routable to a business’s in-house team. AI tools can generate messages and subject lines, automate retargeting, and support cross-channel journeys; another option lists predictive send-time optimization, segmentation and subscriber identification. Attentive lists more than 100 pre-built integrations and flexible APIs for ecommerce, loyalty, customer data and customer experience tools. Security features include MFA, SSO, access monitoring and encryption at rest; its status page lists CCPA, GDPR and SOC 2 compliance areas. Access is through web and API. Pricing is on request, with a free trial of unstated duration.
CallFire IVR
CallFire IVR provides inbound and outbound interactive voice response for organizations guiding callers or collecting responses. Its auto-attendant routes incoming calls to an appropriate line or answering service, while IVR flows can be built with a drag-and-drop designer or XML editor. The system can record calls and responses, track results, export data, and analyze metrics. CallFire describes uses that include appointment reminders, payments, surveys, political polling, and emergency information hotlines. It says users can set up an unlimited number of extensions that route to forwarding numbers, and its IVR guide lists Zapier integrations. Developers can assist with custom applications using CallFire APIs. The service is available through web and API platforms, but accepts touch-tone input only and does not offer voice recognition. There is no free plan. Listed monthly plans are Lite at 99.00 USD, Startup at 199.00 USD, Grow at 299.00 USD, and Pro at 599.00 USD, each with a stated minutes/texts allowance. Calls and texts stop at zero credits; monthly allowances expire at each cycle's end.