CallFire IVR
callfire.com
What it is
CallFire IVR provides inbound and outbound interactive voice response for organizations guiding callers or collecting responses. Its auto-attendant routes incoming calls to an appropriate line or answering service, while IVR flows can be built with a drag-and-drop designer or XML editor. The system can record calls and responses, track results, export data, and analyze metrics. CallFire describes uses that include appointment reminders, payments, surveys, political polling, and emergency information hotlines. It says users can set up an unlimited number of extensions that route to forwarding numbers, and its IVR guide lists Zapier integrations. Developers can assist with custom applications using CallFire APIs. The service is available through web and API platforms, but accepts touch-tone input only and does not offer voice recognition. There is no free plan. Listed monthly plans are Lite at 99.00 USD, Startup at 199.00 USD, Grow at 299.00 USD, and Pro at 599.00 USD, each with a stated minutes/texts allowance. Calls and texts stop at zero credits; monthly allowances expire at each cycle's end.
Spec sheet
- What it does
- CallFire IVR provides inbound and outbound interactive voice response for surveys, polls, reminders, payments and keypad interactions.Read 15 Oct 2026 · callfire.com
- Purpose
- CallFire IVR provides inbound and outbound interactive voice response for surveys, polls, appointment reminders, payments, and other uses.Read 30 Sep 2026 · callfire.com
- Integrations
- Zapier lists CallFire connections with services including GetResponse, AWeber, ClickFunnels, Typeform, ActiveCampaign, Twilio and Google Ads.Read 15 Oct 2026 · zapier.com
- Security
- CallFire's privacy statement says it uses SSL to protect customer data and offers configurable in-service security features.Read 30 Sep 2026 · callfire.com
- Support
- CallFire's pricing page lists customer support hours as 6am–5pm PT for all plans.Read 30 Sep 2026 · callfire.com
- Allowance limit
- When plan credits reach zero, calls and texts stop until the customer upgrades or buys additional credits.Read 15 Oct 2026 · callfire.com
- API authentication
- API requests require generated username/password credentials sent with HTTP Basic Authentication.Read 15 Oct 2026 · developers.callfire.com
- API scope
- Documented API resources cover calls, broadcasts, contacts, numbers, reports, texts, media, billing and webhooks, including IVR number configuration.Read 15 Oct 2026 · developers.callfire.com
- App availability
- CallFire Inc's Apple developer listing shows an EZ Texting app but no dedicated CallFire IVR app; TechJockey states CallFire has no mobile app and is accessed through the web.Read 15 Oct 2026 · apps.apple.com
- Auto attendant
- The IVR product routes incoming callers to selected lines or answering services as an automated receptionist.Read 15 Oct 2026 · callfire.com
- Billing rules
- Calls are billed in 60-second increments from pickup to hang-up, and unused monthly minutes expire at cycle end.Read 15 Oct 2026 · callfire.com
- Call routing
- Its auto-attendant can route incoming calls to an appropriate line or answering service.Read 30 Sep 2026 · callfire.com
- Company facts
- LinkedIn lists CallFire as a privately held telecommunications company founded in 2004, headquartered in Santa Monica, with 51–200 employees.Read 15 Oct 2026 · linkedin.com
- Custom development
- CallFire developers can assist with building custom apps using its APIs.Read 30 Sep 2026 · callfire.com
- Data collection
- CallFire supports call recording, response collection, result tracking, data export and metric analysis.Read 15 Oct 2026 · callfire.com
- Documentation depth
- Developer learning materials include quick starts, API guides, use cases, Swagger schemas, webhooks, XML references and code samples.Read 15 Oct 2026 · developers.callfire.com
- Extensions
- CallFire says users can set up an unlimited number of extensions that route to forwarding numbers.Read 30 Sep 2026 · callfire.com
- Geographic limit
- Included calling covers the US and Canada, while international texting is not supported.Read 15 Oct 2026 · callfire.com
- Integration
- CallFire's IVR guide lists Zapier integrations as an additional feature.Read 30 Sep 2026 · callfire.com
- Intended uses
- CallFire describes IVR uses including auto-attendants, customer surveys, political polling, and emergency information hotlines.Read 30 Sep 2026 · callfire.com
- IVR design
- Users can build IVR flows with a drag-and-drop designer or XML editor.Read 30 Sep 2026 · callfire.com
- IVR designer
- Users create IVR messages and logic with a drag-and-drop designer, then upload contacts for campaigns.Read 15 Oct 2026 · callfire.com
- IVR limitation
- CallFire's help page says its IVR operates on a touch-tone basis and does not offer voice recognition.Read 30 Sep 2026 · callfire.com
- Licence and hosting
- CallFire's terms grant a limited license to use its web services and prohibit copying or reverse engineering, indicating proprietary hosted software.Read 15 Oct 2026 · callfire.com
- Limit: call quality and browser issues
- G2 reviewers report junk or robot calls consuming minutes, weak filtering, Safari problems and a somewhat high cost.Read 15 Oct 2026 · g2.com
- Limit: support and dropped calls
- Software Advice reviews report nonexistent or unresponsive support, account lockouts, roughly 30% dropped calls and limited IVR support.Read 15 Oct 2026 · softwareadvice.com
- Limit: Trustpilot complaints
- Recent Trustpilot reviews allege business shutdown concerns, failed payment updates, bot-only support and nonworking phone assistance; another alleges calls were sent at the wrong time.Read 15 Oct 2026 · trustpilot.com
- Limit: TrustRadius reviewers
- Reported limitations include confusing credits, difficult IVR setup, sparse API support, limited report customization, missing social integrations and no fax.Read 15 Oct 2026 · trustradius.com
- Notable news
- CallFire announced its acquisition of UK SMS company FireText in December 2014 to expand into Europe.Read 15 Oct 2026 · prweb.com
- Numbers
- The IVR offering advertises unlimited local and toll-free numbers for virtual receptionist use.Read 15 Oct 2026 · callfire.com
- Outage history
- IsDown reports 53 CallFire incidents since April 2020, averaging 0.7 per month, with a listed February 2025 number-provisioning delay.Read 15 Oct 2026 · isdown.app
- Ownership and funding
- Crunchbase identifies CallFire Inc. as an active private company with 51–100 employees, one Series A round and investors including IC and Morgan Stanley Expansion Capital.Read 15 Oct 2026 · crunchbase.com
- Phone-tree routing
- The designer supports personalized greetings, keypad menus, transfers and routing to unlimited extensions or subextensions.Read 15 Oct 2026 · callfire.com
- Plan allowance
- The pricing page says calls and texts stop when an account reaches zero credits, and monthly plan allowances expire at the end of each cycle.Read 30 Sep 2026 · callfire.com
- Praise: ease of use
- G2 reviewers repeatedly describe setup and operation as simple, intuitive and quick, with calls sent rapidly.Read 15 Oct 2026 · g2.com
- Praise: Software Advice reviewers
- Reviewers mention pleasant text-to-speech voices, an easy interface, affordability and live transfer capability.Read 15 Oct 2026 · softwareadvice.com
- Praise: TrustRadius reviewers
- TrustRadius reviewers praise simple campaign building, competitive pricing, live chat, recording, forwarding, analytics and time savings.Read 15 Oct 2026 · trustradius.com
- Python SDK licence
- The public CallFire Python client repository is licensed under MIT.Read 15 Oct 2026 · github.com
- Rating on Capterra
- 4.3 out of 5 from 26 reviewsRead 15 Oct 2026 · capterra.com
- Rating on G2
- 4.4 out of 5 from 84 reviewsRead 15 Oct 2026 · g2.com
- Rating on GetApp
- 4.3 out of 5 from 26 reviewsRead 15 Oct 2026 · getapp.com
- Rating on Software Advice
- 4.3 out of 5 from 26 reviewsRead 15 Oct 2026 · softwareadvice.com
- Rating on Trustpilot
- 1.9 out of 5 from 24 reviewsRead 15 Oct 2026 · trustpilot.com
- Rating on TrustRadius
- 9.7 out of 10 from 26 reviewsRead 15 Oct 2026 · trustradius.com
- REST API
- CallFire API v2 is a REST API at api.callfire.com/v2 that returns JSON and uses GET, POST, PUT and DELETE methods.Read 15 Oct 2026 · developers.callfire.com
- SDKs
- CallFire publishes SDKs for Java, C#/.NET, JavaScript beta, Python beta and PHP; the quick-start guide identifies them as open-source SDKs.Read 15 Oct 2026 · developers.callfire.com
- Security controls
- Developer security documentation describes HTTPS/TLS, generated credentials, webhook authentication and optional HMAC-SHA256 callback verification.Read 15 Oct 2026 · developers.callfire.com
- Service claim
- CallFire's developer feature page claims 99.95% uptime, SSL, answering-machine detection, reporting, webhooks, DNC management and 24/7 support.Read 15 Oct 2026 · developers.callfire.com
- XML extensibility
- CallFire offers an XML editor with JavaScript features, system variables and tags for menus, DTMF, recording, transfer and other call logic.Read 15 Oct 2026 · callfire.com
Plans and prices
Pay as you go Free 6¢ per minute/text; no monthly fee optional monthly rentals · $10 phone numbers · $25 keywords Read 15 Oct 2026 · callfire.com
Lite $99 a month monthly 2,500 minutes/texts · optional monthly rentals · $2.50 phone numbers · $20 keywords Read 15 Oct 2026 · callfire.com
Startup $199 a month monthly 5,500 minutes/texts · optional monthly rentals · $2.25 phone numbers · $15 keywords Read 15 Oct 2026 · callfire.com
Grow $299 a month monthly 10,000 minutes/texts · optional monthly rentals · $2.00 phone numbers · $13 keywords Read 15 Oct 2026 · callfire.com
Pro $599 a month monthly 20,000 minutes/texts · optional monthly rentals · $1.75 phone numbers · $10 keywords Read 15 Oct 2026 · callfire.com
Strong points and limits
Strong points
- Builds flows with a visual designer or XML editor.
- Records calls and responses and exports results.
- Offers unlimited extensions routing to forwarding numbers.
- Zapier integrations and API development assistance are listed.
Limits
- Voice recognition is not offered.
- No free plan is available.
- Calls and texts stop at zero credits.
- Monthly allowances expire at each cycle's end.
Who it suits
CallFire IVR suits organizations that need to route inbound calls, run touch-tone call flows, or collect survey and polling responses. It may also suit teams handling reminders or payment calls through an auto-attendant.
Verdict
CallFire IVR covers call routing, touch-tone flows, and response tracking, with both visual and XML design options. Check the listed minutes/texts allowance and credit rules against the planned call volume.
Where Specifiction places it
- SMS Marketing Software#2 of 519.3
- IVR Software#1 of 229.3
