Author-it vs Fluid Topics
Author-it
author-it.comFluid Topics
fluidtopics.comSide by side
| Figure | Author-it | Fluid Topics |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 1 | 0 |
| Spec score · Help Authoring Tools | 7.8 (#12) | 7.6 (#15) |
| Spec score · Technical Documentation Software | 7.8 (#23) | 7.5 (#27) |
| Spec score · Knowledge base software | 7.6 (#105) | 7.7 (#95) |
| Audience | The company highlights manufacturing, software, and utilities organizations, especially those with complex content accuracy and compliance needs. | The company describes its customers as including Fortune 500 businesses in enterprise software, medical devices, high tech, and manufacturing. |
| Founded | 1996 | 1999 |
| Headquarters | New Zealand | Lyon, France |
| Integrations | Author-it provides APIs for integration and automation with content delivery platforms, translation vendors, and other systems. | Listed connectors include Adobe FrameMaker, MadCap Flare, Paligo, Microsoft Word, Confluence, Jira, Salesforce, and formats such as OpenAPI, Markdown, JSON, and YAML. |
| Product | Author-it is a component content management system that unifies structured authoring, review, translation, and publishing. | Fluid Topics positions itself as a Product Knowledge Platform that unifies product information in a central knowledge hub and delivers it across channels. |
| Security | The product page describes role-based access control, permissions management, audit trails, and security for cloud and on-premise deployments. | Antidot states it has ISO 27001:2022 certification for Fluid Topics and uses AES-256 encryption and TLS 1.3, or TLS 1.2 for older devices. |
| Support | Customer Resources links to the Knowledge Centre, support tickets, community hub, system status, training videos, and on-premise downloads. | After go-live, the Customer Success Manager and Customer Support team serve as the customer’s main contacts, and the Help Desk is used for issues, questions, and feature suggestions. |
Plans
In their own words
Fluid Topics
Fluid Topics is a paid product knowledge platform from a company founded in 1999 and headquartered in Lyon, France. It gathers content from many sources into a repository, then delivers it through documentation portals, community channels, chatbots, AI agents and embedded help. Search combines keyword and semantic methods, uses user context for personalization and indexes material in real time. Organizations can provide a customizable mobile and desktop portal with access controls and offline mode. Portal Designer supports portal customization without technical skills. The platform provides generative-AI and retrieval-augmented-generation infrastructure, including a knowledge layer and MCP server. It supports more than 100 sources and formats, with APIs for custom integrations and workflow automation. Fluid Topics states a 99.9+% uptime SLA, ISO 27001:2022 certification, AES-256 encryption and TLS. Customers can choose their preferred large language model. Pricing is on request.