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Fluid Topics

fluidtopics.com

WebAPI
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Spec score 7.6 #15 of 29 in Help Authoring Tools

What it is

Fluid Topics is a paid product knowledge platform from a company founded in 1999 and headquartered in Lyon, France. It gathers content from many sources into a repository, then delivers it through documentation portals, community channels, chatbots, AI agents and embedded help. Search combines keyword and semantic methods, uses user context for personalization and indexes material in real time. Organizations can provide a customizable mobile and desktop portal with access controls and offline mode. Portal Designer supports portal customization without technical skills. The platform provides generative-AI and retrieval-augmented-generation infrastructure, including a knowledge layer and MCP server. It supports more than 100 sources and formats, with APIs for custom integrations and workflow automation. Fluid Topics states a 99.9+% uptime SLA, ISO 27001:2022 certification, AES-256 encryption and TLS. Customers can choose their preferred large language model. Pricing is on request.

Spec sheet

Product
Fluid Topics positions itself as a Product Knowledge Platform that unifies product information in a central knowledge hub and delivers it across channels.Read 8 Oct 2026 · fluidtopics.com
Intended users
The company describes customers across enterprise software, medical devices, high-tech, and manufacturing, and says its platform supports customer service and field service operations.Read 7 Oct 2026 · fluidtopics.com
Audience
The company describes its customers as including Fortune 500 businesses in enterprise software, medical devices, high tech, and manufacturing.Read 8 Oct 2026 · fluidtopics.com
Integrations
Listed connectors include Adobe FrameMaker, MadCap Flare, Paligo, Microsoft Word, Confluence, Jira, Salesforce, and formats such as OpenAPI, Markdown, JSON, and YAML.Read 8 Oct 2026 · docs.fluidtopics.com
Security
Antidot states it has ISO 27001:2022 certification for Fluid Topics and uses AES-256 encryption and TLS 1.3, or TLS 1.2 for older devices.Read 7 Oct 2026 · fluidtopics.com
Support
After go-live, the Customer Success Manager and Customer Support team serve as the customer’s main contacts, and the Help Desk is used for issues, questions, and feature suggestions.Read 8 Oct 2026 · docs.fluidtopics.com
Headquarters
Lyon, FranceRead 28 Sep 2026 · fluidtopics.com
Founded
1999Read 28 Sep 2026 · fluidtopics.com
AI
Fluid Topics provides infrastructure for generative AI and RAG, including a knowledge layer and an MCP server for connecting AI agents to product knowledge.Read 7 Oct 2026 · fluidtopics.com
AI data controls
The company says embeddings and its vector database run internally, and RAG tools enforce users’ content access rights.Read 7 Oct 2026 · fluidtopics.com
AI model choice
Customers can select their preferred LLM and are directed to check that provider’s privacy policy for security details.Read 8 Oct 2026 · fluidtopics.com
AI privacy
Fluid Topics says it runs embeddings computations and its vector database internally, and applies content access rights in its RAG tools.Read 8 Oct 2026 · fluidtopics.com
Analytics
Its content analytics suite provides visibility intended to support data-driven content decisions and demonstrate product knowledge ROI.Read 8 Oct 2026 · fluidtopics.com
Company history
Fluid Topics says it was founded in 1999 under the name Antidot and launched its Content Delivery Platform in 2014.Read 8 Oct 2026 · fluidtopics.com
Content delivery
It collects and syncs content from multiple sources into a knowledge repository and delivers it across portals, chatbots, AI agents, and in-product help.Read 7 Oct 2026 · fluidtopics.com
Content formats
It natively processes DITA, DocBook, HTML, Markdown, and YAML, and can restructure Word documents and wiki markup.Read 8 Oct 2026 · fluidtopics.com
Custom connectors
Customers can develop their own connectors using the fluidtopics Python package; development skills may be necessary.Read 8 Oct 2026 · docs.fluidtopics.com
Custom domain
YesRead 20 Sep 2026 · fluidtopics.com
Custom integrations
Fluid Topics provides APIs for custom integrations and workflow automation.Read 7 Oct 2026 · fluidtopics.com
Delivery
The platform delivers content to documentation portals, community channels, chatbots, AI agents, and embedded help systems, with native API integration.Read 8 Oct 2026 · fluidtopics.com
Encryption
The service states that communications are encrypted with AES-256 and TLS 1.3, or TLS 1.2 when older devices require it.Read 8 Oct 2026 · fluidtopics.com
LLM choice
Customers can select their preferred large language model for the platform’s AI and RAG tools.Read 7 Oct 2026 · fluidtopics.com
Portal
The platform includes a customizable documentation portal for mobile and desktop, with access controls and offline mode.Read 7 Oct 2026 · fluidtopics.com
Portal design
Portal Designer lets users create and customize documentation portals without technical skills.Read 8 Oct 2026 · fluidtopics.com
Pricing
The official pages opened for this research did not state a product price or plan price.Read 7 Oct 2026 · fluidtopics.com
Reliability
The platform page states a 99.9+% uptime SLA.Read 7 Oct 2026 · fluidtopics.com
Search
Its search combines keyword accuracy with AI-driven semantic search and natural language processing to interpret intent and return personalized results.Read 8 Oct 2026 · fluidtopics.com
Security certification
Fluid Topics states that Antidot has achieved ISO 27001:2022 certification for Fluid Topics.Read 8 Oct 2026 · fluidtopics.com
Support access
Fluid Topics says customer platform settings, documentation, and analytics may be accessed for support depending on customer approval.Read 7 Oct 2026 · fluidtopics.com

Strong points and limits

Strong points

  • Centralizes content from more than 100 sources
  • Keyword and semantic search with live indexing
  • Custom portals with access controls and offline mode
  • Generative AI and RAG infrastructure
  • ISO 27001:2022 certification stated

Limits

  • Pricing is available only on request
  • Custom connectors may require development skills
  • AI provider privacy policies remain relevant

Who it suits

It suits organizations publishing controlled, searchable product information across portals, support channels and AI tools. The company describes customers in enterprise software, medical devices, high tech and manufacturing.

Verdict

Fluid Topics combines documentation delivery, search, analytics and AI knowledge infrastructure. Its broad source support and access controls fit teams managing product information across customer and internal channels.

Where Specifiction places it

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